Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1. Pool cover-Electrical switch failed at the pool cover sensorPool Cover-The cover's leading edge failed. It sagged considerably. This is a manufacturer's defect and the parts are within the warrantee. A new leading edge has been ordered through a factory authorized servicer of "Cover Pools", the manufacturer of this cover. (It has been temporarily remedied by lowering the water level in the pool so the leading edge is not submerged.)3.The Top edge of the Cement Trough for the Cover. Apparently when the cover trough was tiled, the top edges weren't properly finished and these edges remained sharp. Over time, as the pool cover has been opened and closed, these sharp edges caused tears in the cover along lines. This causes pool water to settle on top of the cover. We have had patched by an authorized service company, Solar Pool Enclosures, who was the original subcontractor that installed the cover for Gibbons.4.The Diving Board. The diving board has made a sharp cracking sound since day one. Gibbons made several attempts to adjust it. They removed the board from the dive stand and reattached it a few times. They did ask us on the phone, to check if the fulcrum pad was in placeIt is and this was never the issue. What Gibbons neglected to tell us is that:a) The diving board has cracks as per photos supplied to the manufacturer SR Smith Incand has from the very beginning. These cracks were there when it was installed.b) The dive stand is improperly installed and is not level, left to rightSo the board walks to side with each diveAdditionally, it is incorrectly pitched from front to backIt's pitched up slightly, instead of down slightly, as it should be. The solution is to remove the stand and reset it and properly replace a new board.5. The Jandy LED lights. With an authorized service rep and the help of Jandy via phone support, it has been determined that the cause of the light failures has been a defective transformer. After Gibbons installed the four new lights and two failed again, Gibbons measured the voltage at the LED lights and found the voltage to be low. Jandy requested our tech to do the same and determined the transformer was not putting out sufficient voltage to power the electronic lights. Jandy is sending us new lights and our new tech will install the new transformer and the lights. The issue was never our electrician, but a failed transformer which Gibbons supplied to us and failed to diagnose during the warrantee period. 6. Roughness/Marble dust. The marble dust needs acid wash and/or diamond sanding due to unbalanced chemicals while Gibbons was servicing the pool for the first years. We prefer to have this done by our current service company as we have lost confidence that Gibbons will do the proper job.7. The Heater. Gibbons had the ability to control our pool software remotely. In June, we had a balance of $2900. I made a verbal agreement with Jennifer at Gibbons, that I would pay the $and hold back the $until the open issues, described here, were resolved. Jennifer agreed to continue servicing the pool. I explained I was having house gets for the week of *** of July. She said she understood and agreed to this. Just before the ***, Jennifer called and said that I must pay the $to the serviceman when he came or Gibbons would not service the pool. I said no to that ultimatum and Gibbons did not show up to service the pool. During that weekend, our pool app which Gibbons had access to, when into spa mode, which should not be possible and the pool went to 100'. This wasted about gallons of propane and more significantly rendered out pool unusable for our family reunion. This may have been Gibbons intentionally sabotaging our controls through their office access to our app. This never happened before and never happened since we had Gibbons removed from the back office controls. We have been told by the authorized Jandy dealer, that it would not have been possible for us to inadvertently turn on the spa mode. I am holding the $to cover the cost of having other authorized service companies repair/replace the items Gibbons did not repair/replace as per our contract. It seems likely that the repairs will be in excess of the $2000.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your ADear *** ***,? Please understand that Gibbons completely abandon me in the begging of July Prior to that time they made several inadequate and unsuccessful attempts to address the issues with the pool that are their reasonabilityThe assertion that they have conducted themselves to the highest industry standards is falseI did have an agreement with Jennifer, I have an email to Jennifer on 6.**that evidences this? ? My course has been to get my pool repaired so as to realize the utility of my 100,plus investmentAs Gibbons has refused to communicate with me I have moved forward on my own to find and hire the correct service providers as well as deal with the manufacturers of the equipment as appropriateWhile I will seek reimbursement for the cost of the repairs that are Gibbons ? reasonability, repairing to pool and maintaining its usefulness is my principal concern.? The Auto Cover material tore as a result of tile edges being left sharp on the top of the cover trough at the time of constructionIn order to remedy this problem I needed to bring in two service companies:? 1) Solar Pool Enclosures who retracted the cover for tile repair and then return to reattach the cover, adjust and patch the holes caused by the sharp tileInvoice? #*** ? ? 10.**.17? $490.992) Sunshine pools to grind down and hydro sand? problematic areas along the trough tile line10.**Invoice ? for $169.73? The lightsJandy did supply two more new lights under warranteeIt was very time consuming to install them as the threaded light receptacles in the pool ? were not plugged as they should have been at the time the pool was marble dustedFor this reason the installer had to spend an inordinate amount of time with a dental mirror and pick to remove the marble dust that was encrusted on the threads of the light receptaclesThis is why the lights never recessed properlyI have the chunks of marble dust with the imprint of the threads of the light receptacleInstalling the new lights took hoursSunshine Pools inv11.**? $543.13? Diving Board and Dive standGibbons never requested picture of the dive or dive stand from meThey came and looked at it? I have been working with Camey at SR Smith for the past two monthsI have sent her rounds of photographs and measurements showing the cracks as well as pictures with a level placed on the dive standSR Smith is sending me a new replacement diving board and has told me that the dive stand is correctly installedThe local pool technician thinks the dive stand is not correctly installed and I can see myself that it is not level side to side and is pitched back and not forwardI intend to work on that issue before reinstalling the diving boardSR Smith has recommended that I purchase and install a new fulcrum pad on the dive stand which I will do but since the stand is out of level (low on the right side) and the board has been walking off the dive stand to the right since new I do suspect that the dive stand will need to be removed and reinstalled properly or perhaps replaced and installed properly.? Marble Dust:? I'm pleased that Gibbons has acknowledged responsibility for the highly accelerated deterioration of the marble dustIt has been explained to be by Christine at Gibbons and several subsequent pool experts that the sandy material that was appearing on the bottom of the pool was leaching out of the marble dust due to improper pool chemistryAvoiding this was a key reason I had Gibbons do 100% of the pool service and chemical balancing which they did until the beginning of July when they I have heard it said "burned me off as a customer" Gibbons came and saw the problem, acknowledged the cause but yet took weeks to correct the problemAll the while my marble dust was rapidly deterioratingIn fact it was not until I had another pool professionals address the pool chemistry that I found out what the water should feel and look likeSunshine pools has spot tested small areas of the marble dust and tells me the best result to restore the rough finish is a combination of light acid washing and hydro sandingI have to wonder if a new marble dust job is really the appropriate fix.? Gibbons offer to pump and clean the pool is problematic as I simply at this stage to not trust Gibbons to do the proper job in light of my experience with the companyI intend to have that work done by others whom I can trust? Spa Mode: I can't out expert Gibbons on this as of now but my pool controls went wacky immediately after Jennifer at Gibbons and I had our final conversationThe pool was in Spa Mode "How would I even know what that was" and it really was degrees and it really did empty my propane tank? On July ***? I received a collections letter from *** Collections, Inc** *** *** ** *** ** ***I had an extensive conversation with *** there and she was amazed by my side of the storyI have not heard from *** Collections since that time but my outstanding credit history is a valuable part of my professional reputation and is a driving factor in my starting this complaint and the reason I must if required bring this issue to Consumer Affairs.? Best regards? *** ***? ? nswer Here]
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?
?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1. Pool cover-Electrical switch failed at the pool cover sensorPool Cover-The cover's leading edge failed. It sagged considerably. This is a manufacturer's defect and the parts are within the warrantee. A new leading edge has been ordered through a factory authorized servicer of "Cover Pools", the manufacturer of this cover. (It has been temporarily remedied by lowering the water level in the pool so the leading edge is not submerged.)3.The Top edge of the Cement Trough for the Cover. Apparently when the cover trough was tiled, the top edges weren't properly finished and these edges remained sharp. Over time, as the pool cover has been opened and closed, these sharp edges caused tears in the cover along lines. This causes pool water to settle on top of the cover. We have had patched by an authorized service company, Solar Pool Enclosures, who was the original subcontractor that installed the cover for Gibbons.4.The Diving Board. The diving board has made a sharp cracking sound since day one. Gibbons made several attempts to adjust it. They removed the board from the dive stand and reattached it a few times. They did ask us on the phone, to check if the fulcrum pad was in placeIt is and this was never the issue. What Gibbons neglected to tell us is that:a) The diving board has cracks as per photos supplied to the manufacturer SR Smith Incand has from the very beginning. These cracks were there when it was installed.b) The dive stand is improperly installed and is not level, left to rightSo the board walks to side with each diveAdditionally, it is incorrectly pitched from front to backIt's pitched up slightly, instead of down slightly, as it should be. The solution is to remove the stand and reset it and properly replace a new board.5. The Jandy LED lights. With an authorized service rep and the help of Jandy via phone support, it has been determined that the cause of the light failures has been a defective transformer. After Gibbons installed the four new lights and two failed again, Gibbons measured the voltage at the LED lights and found the voltage to be low. Jandy requested our tech to do the same and determined the transformer was not putting out sufficient voltage to power the electronic lights. Jandy is sending us new lights and our new tech will install the new transformer and the lights. The issue was never our electrician, but a failed transformer which Gibbons supplied to us and failed to diagnose during the warrantee period. 6. Roughness/Marble dust. The marble dust needs acid wash and/or diamond sanding due to unbalanced chemicals while Gibbons was servicing the pool for the first years. We prefer to have this done by our current service company as we have lost confidence that Gibbons will do the proper job.7. The Heater. Gibbons had the ability to control our pool software remotely. In June, we had a balance of $2900. I made a verbal agreement with Jennifer at Gibbons, that I would pay the $and hold back the $until the open issues, described here, were resolved. Jennifer agreed to continue servicing the pool. I explained I was having house gets for the week of *** of July. She said she understood and agreed to this. Just before the ***, Jennifer called and said that I must pay the $to the serviceman when he came or Gibbons would not service the pool. I said no to that ultimatum and Gibbons did not show up to service the pool. During that weekend, our pool app which Gibbons had access to, when into spa mode, which should not be possible and the pool went to 100'. This wasted about gallons of propane and more significantly rendered out pool unusable for our family reunion. This may have been Gibbons intentionally sabotaging our controls through their office access to our app. This never happened before and never happened since we had Gibbons removed from the back office controls. We have been told by the authorized Jandy dealer, that it would not have been possible for us to inadvertently turn on the spa mode. I am holding the $to cover the cost of having other authorized service companies repair/replace the items Gibbons did not repair/replace as per our contract. It seems likely that the repairs will be in excess of the $2000.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your ADear *** ***,? Please understand that Gibbons completely abandon me in the begging of July Prior to that time they made several inadequate and unsuccessful attempts to address the issues with the pool that are their reasonabilityThe assertion that they have conducted themselves to the highest industry standards is falseI did have an agreement with Jennifer, I have an email to Jennifer on 6.**that evidences this? ? My course has been to get my pool repaired so as to realize the utility of my 100,plus investmentAs Gibbons has refused to communicate with me I have moved forward on my own to find and hire the correct service providers as well as deal with the manufacturers of the equipment as appropriateWhile I will seek reimbursement for the cost of the repairs that are Gibbons ? reasonability, repairing to pool and maintaining its usefulness is my principal concern.? The Auto Cover material tore as a result of tile edges being left sharp on the top of the cover trough at the time of constructionIn order to remedy this problem I needed to bring in two service companies:? 1) Solar Pool Enclosures who retracted the cover for tile repair and then return to reattach the cover, adjust and patch the holes caused by the sharp tileInvoice? #*** ? ? 10.**.17? $490.992) Sunshine pools to grind down and hydro sand? problematic areas along the trough tile line10.**Invoice ? for $169.73? The lightsJandy did supply two more new lights under warranteeIt was very time consuming to install them as the threaded light receptacles in the pool ? were not plugged as they should have been at the time the pool was marble dustedFor this reason the installer had to spend an inordinate amount of time with a dental mirror and pick to remove the marble dust that was encrusted on the threads of the light receptaclesThis is why the lights never recessed properlyI have the chunks of marble dust with the imprint of the threads of the light receptacleInstalling the new lights took hoursSunshine Pools inv11.**? $543.13? Diving Board and Dive standGibbons never requested picture of the dive or dive stand from meThey came and looked at it? I have been working with Camey at SR Smith for the past two monthsI have sent her rounds of photographs and measurements showing the cracks as well as pictures with a level placed on the dive standSR Smith is sending me a new replacement diving board and has told me that the dive stand is correctly installedThe local pool technician thinks the dive stand is not correctly installed and I can see myself that it is not level side to side and is pitched back and not forwardI intend to work on that issue before reinstalling the diving boardSR Smith has recommended that I purchase and install a new fulcrum pad on the dive stand which I will do but since the stand is out of level (low on the right side) and the board has been walking off the dive stand to the right since new I do suspect that the dive stand will need to be removed and reinstalled properly or perhaps replaced and installed properly.? Marble Dust:? I'm pleased that Gibbons has acknowledged responsibility for the highly accelerated deterioration of the marble dustIt has been explained to be by Christine at Gibbons and several subsequent pool experts that the sandy material that was appearing on the bottom of the pool was leaching out of the marble dust due to improper pool chemistryAvoiding this was a key reason I had Gibbons do 100% of the pool service and chemical balancing which they did until the beginning of July when they I have heard it said "burned me off as a customer" Gibbons came and saw the problem, acknowledged the cause but yet took weeks to correct the problemAll the while my marble dust was rapidly deterioratingIn fact it was not until I had another pool professionals address the pool chemistry that I found out what the water should feel and look likeSunshine pools has spot tested small areas of the marble dust and tells me the best result to restore the rough finish is a combination of light acid washing and hydro sandingI have to wonder if a new marble dust job is really the appropriate fix.? Gibbons offer to pump and clean the pool is problematic as I simply at this stage to not trust Gibbons to do the proper job in light of my experience with the companyI intend to have that work done by others whom I can trust? Spa Mode: I can't out expert Gibbons on this as of now but my pool controls went wacky immediately after Jennifer at Gibbons and I had our final conversationThe pool was in Spa Mode "How would I even know what that was" and it really was degrees and it really did empty my propane tank? On July ***? I received a collections letter from *** Collections, Inc** *** *** ** *** ** ***I had an extensive conversation with *** there and she was amazed by my side of the storyI have not heard from *** Collections since that time but my outstanding credit history is a valuable part of my professional reputation and is a driving factor in my starting this complaint and the reason I must if required bring this issue to Consumer Affairs.? Best regards? *** ***? ? nswer Here]
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?