G & K Janitorial

Initial Business Response / [redacted] (1000, 8, 2018/03/13) */ Our customer was very displeased that something outside the contract was not included in the purchaseWe were unable to make our customer happyThe membership cancellation with full refund was completed through an escrow company on March 9, Initial Consumer Rebuttal / [redacted] (2000, 10, 2018/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company fixed the issue and offered us a complete refund

Initial Business Response /* (1000, 5, 2015/12/10) */
I have instructed our VP of Sales and Marketing to reach out to [redacted] in order to fully understand the complaint beyond the lack of communication on our part which is unacceptable on its own.
I have also instructed our VP to make things...

right with [redacted] which rest assured we will and will communicate back to Revdex.com once resolved which should be this week.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to clarify that the package only just expired on 11/30 and I had been trying to resolve this issue prior to expiration date.
Besides this, I was pleased with the respond from Resorts West. A completely different experience than I had previously with this company.
I appreciate Revdex.com's service in this matter.

Initial Business Response /* (1000, 8, 2018/03/13) */
Our customer was very displeased that something outside the contract was not included in the purchase. We were unable to make our customer happy. The membership cancellation with full refund was completed through an escrow company on March 9,...

2018.
Initial Consumer Rebuttal /* (2000, 10, 2018/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company fixed the issue and offered us a complete refund.