Unprofessional!! Extremely Rude! I Will Never Use Them Again and suggest you do the same !!!! Approximately years ago I started using G&K plumbing in a rental property that I was having plumbing issues with The first experience I was treated nicely and billed fairly Since then, their attitude and billing treatment has changed immensely I have had other issues arise with this property and have called on G&K multiple times (my mistake) G&K (the actual plumber) may eventually get the job done but the office staff ("the family" )-this is a family owned business, is the most rude, unprofessional group of individuals I have ever come across They have scheduled appointments and have no showed, no phone call, no apologies, to either my tenants or myself who took the entire day off work to meet with them Then they rescheduled days down the road, after we had already been waiting days for them to come I have always paid G&K promptly, even though (in some cases) I have had question regarding their billing and repair details When I query them, they are uncooperative and have treated me like dirt! Insulting me for asking questions and telling me they will answer the questions when the bill is paid They are reluctant to answer anything! My last inquiry turned into a screaming match, with them accusing me of not paying a bill for over months when in fact the bill was weeks old and the only reason I hadn't paid it was because they hadn't returned my previous phone calls (that they said would be returned) regarding the details of the repair
If that's not enough to warn you away from this company, one time the plumber cut the wrong pipe (water everywhere), created an enormous mess (that I needed to clean up), damaged ceilings tiles due to the spraying water and then charged me to fix the pipe they wrongfully cut (which they eventually had to re-repair because it wasn't repaired properly the first time) Take your chances with G&K, My opinion, take your chances on another plumbing company!!!
Unprofessional!! Extremely Rude! I Will Never Use Them Again and suggest you do the same !!!! Approximately years ago I started using G&K plumbing in a rental property that I was having plumbing issues with The first experience I was treated nicely and billed fairly Since then, their attitude and billing treatment has changed immensely I have had other issues arise with this property and have called on G&K multiple times (my mistake) G&K (the actual plumber) may eventually get the job done but the office staff ("the family" )-this is a family owned business, is the most rude, unprofessional group of individuals I have ever come across They have scheduled appointments and have no showed, no phone call, no apologies, to either my tenants or myself who took the entire day off work to meet with them Then they rescheduled days down the road, after we had already been waiting days for them to come I have always paid G&K promptly, even though (in some cases) I have had question regarding their billing and repair details When I query them, they are uncooperative and have treated me like dirt! Insulting me for asking questions and telling me they will answer the questions when the bill is paid They are reluctant to answer anything! My last inquiry turned into a screaming match, with them accusing me of not paying a bill for over months when in fact the bill was weeks old and the only reason I hadn't paid it was because they hadn't returned my previous phone calls (that they said would be returned) regarding the details of the repair
If that's not enough to warn you away from this company, one time the plumber cut the wrong pipe (water everywhere), created an enormous mess (that I needed to clean up), damaged ceilings tiles due to the spraying water and then charged me to fix the pipe they wrongfully cut (which they eventually had to re-repair because it wasn't repaired properly the first time) Take your chances with G&K, My opinion, take your chances on another plumbing company!!!