G Limos

Review: I along with 7 other ladies have purchased a wine tour with Glimos. I have been trying to talk to someone to set up a date since 8/5/13. I have left messages and emails. No ever answers the phone or returns calls or emails. The dates I've tried to get a hold of them, August 5,6,7,9,12,14,15.Desired Settlement: Someone to answer the phone or call me back so I can set up an appt for our wine tour. Wish I would have checked FB before I booked this. Apparently I'm not the only one having problems.

Business

Response:

Business' Initial Response /* (1000, 13, 2013/09/09) */

My sincerest apologies, our company uses a phone routing system so that we can split multiple calls to multiple people so we can answer multiple calls at one time. Over the last couple of week, almost a month now, the company we use has had sever interment problems that is affecting us knowing if calls are coming in AND is also affecting us being able to retrieve voice mails. If you still find you are having problems, you may also email us at [redacted]@gmail.com OR [redacted]@g-limos.com to reach us.

Review: I purchased, from [redacted] a wine tour by G Limos; for 2; 5 hour tour, 3 wineries. Made my purchase end of April; called for reservation first of May. I requested 5/22; 1 pm start. So far I've called 4 times, emailed 1 time, and filled out the on-line reservation form. Not one word from G Limo. My friend will be at my house at 1 pm today and I know G Limo won't be. Very unprofessional business conduct. Now I'm out my money, and not one word from G Limo. Desired Settlement: Total refund. I wouldn't use this company or recommend that anyone else try to use this company. I'm surprised they're not out of business.

Review: I purchased two tickets for a 5 our wine tour, with lunch. Tour was promised to be in a limo or in a party bus with karaoke. We initially had reservations for a wine tour on 5/25/13. They called us just prior to this and told us there was an event that weekend and we would owe them more money or would need to reschedule. We chose to reschedule and were told we would get confirmation of this via email the week prior to our tour. We never received an email. In the week leading up to the tour, we called the company repeatedly and not once did anyone answer the phone. We left 5 voicemails, sent an email, and still got no response. We finally got in touch with someone the day before we were scheduled, he said he would get back to us within the hour and never did. We decided to just show up, and of course, were told we weren't on the schedule. They did make room for us, crammed into a mini van, which is NOT what we paid for. There was no lunch, as promised and we returned from our tour a half an hour early. We were promised by our driver that we would receive at least a partial refund, if not full,for the issues. However, this was not provided. I have left a subsequent voicemail and detailed email, and the company flat out refuses to respond. Desired Settlement: Ordinarily I would ask for a credit with the company. However, based on the horrible experience we had with them, I am not interested in using their services. I would ask for a cash refund of $98.

Business

Response:

Initial Business Response /* (1000, 5, 2013/08/15) */

This is hard to respond to as there are no details as to what the bad experience was so I can give an appropriate response.

Thank you

Final Consumer Response /* (4200, 24, 2013/09/26) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I'm not sure why this is a factor in your response; this seems like nothing more than one more stall tactic from you to avoid resolving the problem. To play along though, we took the tour on August 11th. This is when we were assured that we would receive a cash refund from your company.

As already stated, we made endless attempts to resolve this issue with you, through voicemails and emails, which you refused to acknowledge or respond to. Only after I filed a complaint with Revdex.com, did you decide you needed to respond.

We have exactly ZERO interest in rescheduling a tour with your company, based on the unproffesional mammer in which you do business (if you even ARE in business anymore). Again, the only resolution to this that I accept is a cash refund, as promised. Please respond accordinly.

Final Business Response /* (4000, 22, 2013/09/17) */

There are a couple of things that do not quite fit so here is my response. It is very possible we had to reschedule, I do know we had a vehicle break down in May (alternator) on one of our party buses and then a transmission in August. We did have to farm out a run to another company with an alternative vehicle as a result. That being said, no where were you promised a lunch. That is in no way part of the vouchers you purchased, it is not in the price point on our side, and it is not listed anywhere written in the vouchers purchased. As far as scheduling goes, we have had new people training and that could be where the initial issues occurred, but regardless that is my responsibility to make sure it is correct. Here is what I am willing to do...I will not refund the $98 as you did ultimately go out on a 5 hour wine tour to 3 wineries where we did cover all the tasting fees per the voucher. You did encounter some issues so what I will do is give you 2 free wine tour vouchers so that you may come out with us again and we can show you the wine tour the way it should have been the first time around. If that is agreeable with you that is what I can offer.

Thank you

Review: On December 6th, 2013 myself and a few of my co-workers placed a reservation with G Limos for our group of 8 to go on their 5 hour wine tour on April 5th, 2014. On December 8th, 2013 the total amount of our tour ($392.00) was paid for. On April 3rd, 2014 - two days before our scheduled tour - an email was sent to me stating that our reservation was cancelled due to three of their vehicles being out of service. We called G Limos to see what options were available since we placed our reservation 4 months in advance (more than the 4-6 weeks that are suggested on their website), were driving 5 hours from Ephrata, WA for the tour and already had hotels booked and paid for that were non-refundable. We were told that they would look for another limo service we could use for the same amount of time and that if they found one available, G Limos would book it for us and make sure that our tasting fees at their partnered wineries were waved (as they would have been through our original G Limos tour). We were also told that if we found an available limo service first, to call G Limos back so they could book it for us. We did find a service first -[redacted]. We called G Limos back so they could book it for us but were unable to reach anyone. Multiple memebers of our group and I have put in a great deal of time calling and emailing over and over but to this day (6 days later), still have not heard one word from G Limos. We booked [redacted] ourselves and wound up paying for the tasting fees that should have been waved. We have not received a refund of any kind.Desired Settlement: We are seeking a refund for the items G Limos said they would take care of for us: the [redacted] and the tasting fees for 3 of their partnered wineries. We paid G Limos $392.00 in December 2013 that would have covered everything other than our gratuities. The amount we had to pay for the [redacted] service was $480.00 (before gratuities) and the tasting fees that should have been waved were $30.00 per person ($240 total for our group of 8).

Review: A group of us bought vouchers on [redacted] back in April of this year. I immediately called the phone number and left a message. No call back.

I called again and spoke to [redacted]. We talked about availability, he gave me his direct line and I was happy to have made contact.

Our group settled on some dates for July. I called back. No response.

I called again. "Who is this? How did you get this number? ...Sorry, I'm at lunch right now, can I call you back?" Of course I want a call back. No call back.

I call again. And again. And again and again. I leave messages each time.

I call again (it was now the beginning of July) and he answers! We discuss dates for August and September because at this point, July is no longer an option.

The group decides on a date. I call him back to confirm. No answer. I leave a message. My call was not returned.

I call again. [redacted] answers! We schedule for September. Hurray! He will send me confirmation information.

I never receive the confirmation. It's the end of July now. I send an email to the email address listed on the website asking for confirmation info. I receive a reply from [redacted] asking for my phone number so he can call me. Red flag: Who is [redacted] Why does he need my phone number? My contact info should be with my reservation.

[redacted] replies via email that he doesn't have reservation info for me. (I'm still wondering who he is...)

I call one of the two numbers that [redacted] listed in the email and I end up speaking to his wife, [redacted]

They are new co-owners (along with [redacted]) of G-Limos. They don't know who I am. The date I had reserved is booked. Can I reschedule? No, I can't. Our schedules are already booked for August. People in our group are moving out of state mid-September.

At this point, we can't get in with another company.Desired Settlement: Contact [redacted] and own up to your mistakes so we can get our refund.

Review: In June, 2014 I decided to arrange a "Thank You Wine Tour and Lunch" for my wealthy, widowed clients. These are wealthy women with an average age of 67. We scheduled a stretch limo with the limo company far in advance. I wanted to make this event very special and memorable for these women in the hope that they would refer their friends.

On Saturday, August 16th, a black prison van-appearing vehicle arrived at my office. It looked like a refrigerated truck with a lousy black paint job on the outside. Indeed, the driver "[redacted]" came out and when I said that this was not the type of vehicle that I had ordered, he replied "well, she's ugly on the outside but nice on the inside". I was stuck at that point. I had 10 high net worth ladies who had been waiting, so we boarded the prison van.

The inside of the black prison van was okay and obviously was used as a party bus of some kind; hence, the strobe lights on the ceiling, the stripper pole, and the magenta Christmas lights inside. I was determined to make the best of it but I was humiliated and embarrassed in front of my clients. We went to the first winery, and on our way to the second winery, it became extremely hot inside and outside with the air temp between 90-95 degrees. We asked repeatedly for air conditioning but apparently, there wasn't any.

While at the second winery, the driver, [redacted], actually came down to the pool area where we were tasting and having lunch at ask if he "could get you ladies anything". This was totally inappropriate behavior. He was not the host, I was. If he was going to ask anybody if they needed anything, it should have been me. And, just as inappropriately, he hung around the pool area for awhile. He certainly did not know his place.

The following Monday I called the limo company to express my disappointment with their service. It was the driver, [redacted], who called me back. He said that he and his wife had just bought the business, and that I'd received what I'd asked for. I drew his attention to the e-mailed confirmation I had received from them 3-4 days prior to the event, which specifically listed "stretch limo". His response was that he had seen the size of some of my guests and that we wouldn't have all fit into a limo! That was the last straw for me. I had been calling to discuss a reduction in the fee as I believed that they deserved something but his insolence and sarcasm put me over the edge. He said that I'd have to speak with his operations person, his wife, and a left her a voice mail message with both my office and cell phone numbers, and she never called me.

As far as I'm concerned, they don't deserve a penny at this point.

Desired Settlement: refund of all charges.

Review: I just read through the complaint filed here on 8/13 and our situation is extremely similar. And if G-Limos gives us the same response that their phone routing system was experiencing issues and is still experiences as of November, I just don't believe it.

Myself and 3 other people purchased through [redacted] with the intent of using it sometime in Oct. or Sept. this year. We contacted G-Limos twice in early October with no response and left a VM. They did not get back to us.

I called a third time in mid-Oct and was able to get someone on the phone to list out all of the dates available, confirmed that I would call back later in the week to confirm a date as we needed to coordinate with our group.

That week I called back twice and left a VM. They did not get back to me.

I have proceeded to call another 3 times (the most recent was Nov 4th) and sent two emails to their contact address on the website and have received no response from them at all (the email came from a different one on this complaint).

This deal will be expiring soon and my schedule will not allow me to book this trip any later so I am requesting a refund as the vendor for this deal has made it impossible to redeem. I shouldn't have to work around their poor customer service to book a trip when I have been trying for two months to get this booked in September or October.

Desired Settlement: Refund of the deal of $49.

We reserved a party bus with G-Limos for 12 people, weeks in advance. We were to arrive at the pick-up location at 10am on Sunday 9/7/14, be chauffeured around to 3 wineries for tastings, then be dropped back off at the pickup point at 3pm.

I made the reservations with "**," who I believe may be the companies owner. She was easy to work with during our brief conversation. So far so good!

[redacted] was our driver for the day (he is DJ's husband). I cannot believe how rude is was. His attitude made the whole event so much less fun with all of his eyebrow raising, jaw clenching, barely civilized demeanor.

When the first people showed up a few minutes before 10am, [redacted] was yelling profanities into his phone, and carrying on about some accident that one of the other vehicles has been in. This was just a taste of how the day would go with him.

I admittedly was 25 minutes late to the morning pick-up location. I felt horrible for holding up the bus, and was expecting personal monetary repercussions for my tardiness.

He was clearly angry that I was late, and I don’t blame him! As a professional, he should have immediately taken it up with ME. Asked ME to pay for an extra half hour, or whatever it took to make him do his job correctly and professionally. Instead he huffed and puffed the entire time, making all of us feel incredibly unwelcome. This was the first tour I have ever been on where the driver was not an absolute JOY to be around for the entire event. I cannot fully describe the clear rudeness he showed everyone that day.... from standing there with his hands on his hips while staring into the sky and clenching his jaw because a couple people didn't JUMP when he said it was time to leave one winery (it took about 3 min from when he said it was time to go to load up on that stop), to the way he literally sped off after he dropped us off at the end. Several times (from beginning of the trip to drop off) we saw him texting while driving a party bus full of people. If he happen to be texting the wineries to let them know we were late or something, that is just ridiculous. One call to the first place (if that was even needed) would have fixed that. We were told we could ask him to carry our wine, etc while at our stops, and we never dared! So, he could have called/texted then. NEVER while driving all of us. It was outrageous, not to mention illegal and dangerous!

I will never do business with him, or that company again. However, I will encourage you to check into other companies, because there are a lot of great ones in the area! :)

Review: On June 19th I reserved a limo for 4 people to ride in an 8 person limo by G Limos for July 25th. I paid for 2 riders and was charged on June 21st. I told G Limos I might be able to get 8 people but will have 4 confirmed. They said to let them know as soon as possible so they could fill the limo with other people. On June 20th I emailed them back and told them I was only able to get 4 people.

On July 23rd they called to confirm we had 8 people for tomorrow's wine tour. I told them that I emailed them and that just 4 of us were confirmed. They said they wouldn't take us on the 25th unless we paid for 6 people, which we declined to do. However, there was no confirmation if we were going to go on the 25th of not. I texted the morning of the of the 25th to see if we were still going to be able to go that day or if we could change so that we were able to go on the 26th. However, I did not hear back. I have since sent them an email on the July 28th asking for my $78 deposit back and again, have not heard back. Desired Settlement: My $78 deposit, better customer service and honesty. According to their website, they claim they are Revdex.com accredited, which on the Revdex.com.org website they are not.

Thank you.

Review: Purchased a voucher through [redacted]. Our voucher was to include a 5-hour winery tour to 3 wineries, all tasting fees, meat and cheese appetizer platter, snack basket, crackers, gourmet chocolates from[redacted], bottled water, and a custom logo wine glass. However that was not the case. The driver did show up on time and we did make it to 3 wineries in the 5-hours. However, we only received a $8 meat/cheese platter for 12 of us, no crackers, no chocolates, no snack basket and no logo wine glass. We asked the driver what happened to these items. He said this was his first day and he didn't know. So after he called the owner, he came to tell us he forget to pick up the other meat tray and they ran out of all the other items and nobody refilled them!! As far as the glasses, they were on back order. Why didn't anyone tell us before we went on the tour? I was in contact at least 2 or 3 times that week with one of the sales persons and she never mentioned any of this information. The limo bus was not in great shape and the ipod outlet did not work so we were not able to play our own music and cup trays were broken. Since I was organizing this for all my friends, I felt embarrassed that it did not live up to their expectations. I contacted the manager via email and he did not respond the first 2 times until I contacted [redacted]. Once TZ was involved, the owner contacted me and only made a list of excuses for everything I mentioned. He blamed the new driver forgetting the 2nd meat/tray platter, said the alternator is going out on limo and that's why speakers didn't work, the logo glasses were on back order. He even mentioned that the cup trays were stolen from the previous client and and have been ordered but not replaced. The owner did not want to comp us anything except $30 when we paid over $700!!!Desired Settlement: I wanted at least a partial refund for the misrepresentation of what we were to be offered.

Business

Response:

Initial Business Response /* (1000, 6, 2013/08/06) */

This run was over 15 months ago, so I am a little surprised that I am not getting this. That being said, this group got everything they paid for EXCEPT for the glasses. This group wanted a 50% refund which was completely unreasonable considering they got there 5 full hour, they did get a platter, they did receive there chocolates and there tasting fees at all 3 of the wineries they visited. Again the ONLY THING they did not receive were there glasses which I offered to send to them once they came in which they declined so I offered them the cost of the glasses that is built into the voucher purchase price. I was again told no that they would accept nothing less then a 50% refund. Considering they got almost everything in there voucher I felt that was an unreasonable request and left my 2 offers to them and considered the matter closed as we were so far apart on a resolution to this matter. I no longer have glasses to offer as I stopped offering these in August of 2012 so all I can offer and will still offer is the cost of the glasses to this group unless you feel there is a better solution to this matter. Thank you for your time.

Sincerely

Final Consumer Response /* (3000, 19, 2013/09/03) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I agree that we have received a majority of the expenses on the wine tour. However, we were sold a certain service and we do not feel that we received it. It was far from luxury and the owner seems to think that receiving the majority is enough. So let me ask if you went to a 5 star restaurant and was promised a lovely evening with steak, potato, wine and dessert but you were seated next to the trash can and served only a steak and dessert but it was not lovely and you didn't receive the potato or wine would you be okay with paying the whole bill because you received the "majority"? So you compain and then the restaurant offers to deduct $5 off your $100 bill because that was their cost for the items. You would not be happy because it was not what you were promised! So we would accept 30% refund. That would a total of $212.40.

Final Business Response /* (4000, 10, 2013/08/07) */

That sounds like that is accurate, I was going off of memory from a LONG TIME AGO. Again the major portion of the wine tour is the 5 hours in the vehicle which they did receive, they also received the included tasting fees (a $30 per person value) so what was missing then according to her was chocolates per person a glass and part of the platter allotment. So where we differ is in the amount that is felt that should be refunded, so for these missing things, what is the feeling of what should be refunded? I still believe that a 50% refund is way out of line considering you received the full 5 hours to 3 wineries with your tasting fees included. What you were asking for is a refund of $354.00 for missing chocolates, glasses and snack basket which in any industry is unrealistic I feel. All this being said, what is your resolution you feel is reasonable? Again the majority of the expenses in these wine tours are in the vehicle and the tasting fees we cover.

Thank you