Dear Revdex.com, We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number [redacted] We have contacted [redacted] to review her request on several occasionsWe do have a no-refund policy at all OROGOLD store location with exchanges onlywithin daysThis policy is clearly stated on both the receipt and register.Our policy is such due to the fact that our skin care products are demonstratedfor the customer prior to purchase and once opened; the products cannot bere-soldIn effort to maintain the highest standard of customer service we havereached out to [redacted] on several occasions to attempt to resolve this case to her satisfactionOn May ***, we had responded to her original Revdex.com letting them knowthat the customer was not responding to us therefore, considered the caseclosedThis morning, 7/*/we had reached out to her again and were toldshe would be giving us a call back shortly but did not hear backSeveral hourslater we attempted to call her once again but she did not answerWe are happy to attempt to resolve the issue directly with the customer andrequest that the customer contacts our customer service department andreferences case # *** Yours sincerely, OROGOLD Cosmetics Customer Service Department
Dear Revdex.com, We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number [redacted] We have contacted [redacted] to review her request on several occasionsWe do have a no-refund policy at all OROGOLD store location with exchanges onlywithin daysThis policy is clearly stated on both the receipt and register.Our policy is such due to the fact that our skin care products are demonstratedfor the customer prior to purchase and once opened; the products cannot bere-soldIn effort to maintain the highest standard of customer service we havereached out to [redacted] on several occasions to attempt to resolve this case to her satisfactionOn May ***, we had responded to her original Revdex.com letting them knowthat the customer was not responding to us therefore, considered the caseclosedThis morning, 7/*/we had reached out to her again and were toldshe would be giving us a call back shortly but did not hear backSeveral hourslater we attempted to call her once again but she did not answerWe are happy to attempt to resolve the issue directly with the customer andrequest that the customer contacts our customer service department andreferences case # *** Yours sincerely, OROGOLD Cosmetics Customer Service Department