G & M Kennon Properties, LLLP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10146057, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We do not accept the response made by Gerry and Melinda Keenon We deserve our deposit back because we did not damage the house beyond "wear and tear" that is to be expected from renting a house We have already provided them with $35, over the last months for renting their already older home
We specifically disagree with the carpet issue, where they claim there was no damage done to the carpet from the times the roof/chimney leaked The carpet was stained and smell like mildew/urine on days that were hot and humid It also had rotten baseboards and stains on the carpet They were aware of these issued because we provided multiple pictures of the damage to them and raised concerns about mold since our daughter has a mold allergy We had standing water for multiple days in the home and spent many hours "sucking up" water from the carpet using a rug cleaner On one occasion we pulled gallons of water from the carpet Again, the *** were privy to this information and sent multiple pictures This type of leak, over multiple times, does cause damage to house as I'm sure they were advised by the many professionals that were consulted over the months that it occurred
The carpet was NOT new when we moved into the home, and by their own admission we did not destroy the carpet, but left a "dog smell." How were they to know that the "dog smell" would not be taken care of by the agreed upon carpet and deodorizing of professional cleaner? Why are we responsible for providing a brand new carpet when it was not new when we moved in? *** *** *** knew we had a dog when we signed the lease and did not have an issue with allowing us to live in their rental property The fact that they did not charge us a rental fee is a moot point in this matter, and does not give them the right to turn around and charge us later for a "dog smell."
Again, the wall paint is inaccurately represented The pictures that were provided for the wall paint were in fact the mismatched paint job from their painter prior to us moving in It was the color they used to touch up the walls prior to us moving in We know this because a quart was left in the outdoor storage unit and we assumed it would be a perfect match so we started to use it and discovered it was a totally different shade So we took a small "chip" from the wall and had it color matched from Lowes If the small areas we painted over were not to their specifications, then they should have had their painter match the color and retouch up the walls rather then painting the entire house Which, is what *** actually suggested in her original letter Again, a simple solution to the problem that was not utilized
weeks prior to our move out date *** was asked repeatedly for clear specifications for our move out, which were never clearly provided I know believe she was intentionally vague because they intended to charge us outrageously for their expenses as landlordsWhich is why we were so meticulous during out move out We hired a professional cleaning crew that cleaned the house top to bottom for over hours
We will be perusing this further because they are in our opinion "slumlords" who took advantage of us We will be perusing additional costs and upgrades that we put into the house, such as the new carpet we installed in the sunroom (due to the mold) and the new shower head we put into the bathroom
Regards,
*** * *** ***

We admit that there was a leak at the chimney during hard rains this yearWe had three people inspect to try to identify the problem with more than one opinion as to what to doThe carpet was not stained and had no odor due to
this problemOnce, when we went to inspect, the carpet was almost completely dry as they had a fan blowing on itWe ask Mr*** if we needed to send a carpet cleaning company to clean and treat it and he said it would not be necessaryThere were never any mold or smell due to the carpet getting wet and it certainly was not rotten
They had touched up the paint throughout the house and it did not match the existing paintThey admitted that it did not matchThey had the house "professionally" cleaned, however there were areas that were missed, the refrigerator was not completely clean, the bottom of the stove was overlooked- a lot of crumbs, dust, etc, in it, and the ceiling fan in the bonus room had not been cleanedKitchen lights were not replaced, bulbs broken inside the ceiling fan.
They had a large indoor dog that we did not charge a pet fee for, that had scratched up a door facing trim and had clawed up the carpet on the step in the great roomAlso the house had a dog odor in it which prospective tenants commented on when we showed the houseWe told the *** about the comments form these peopleIt is our experience that people with dogs do not notice the smell as they are used to it
Two bedrooms had been painted, one yellow and one blue which is a violation of the leaseMs Shaffer said the renewal lease stated no "painting, changing of colors" and that these rooms were painted prior the renewal leaseHowever, the original lease state on page 2, item "tenant....nor make any alterations therein"This would include painting
The last lease state under item 7.Fthat "the Move-Out Statement shall be prepared within three (3) banking days after termination of occupancy"This was done timelyIt does not indicate a dead line to present it to the TenantThere was nothing new to add that they were not aware of except the small amount of further cleaning which had to be done
We sent a letter outlining the repairs to correct problems:
$2575 painting (Actual cost for interior painting was in excess of $3100)
2621 carpet replacement
-1150 security deposit
$Total
However, we did not ask for them to pay any of these costs other than the $that they expected to receiveWe very well could have ask for all the paintingThe carpet looked good except for the dog smell and the area that the dog ruinedWe feel as though they owed for that as well, but we did not ask for it at the time
We are sorry that due to the items stated herein, that they feel like they are entitled to a refund $is less than one third of our cost to paint the interior, and nothing for replacement of carpet
They were very good tenants; had they not been, we would have ask that they pay a larger portion of the cost of painting and carpetIf this reply is not acceptable to them and they wish to pursue the issue, we will counter asking for all painting and carpet expense, cleaning, etc
G&M KENNON PROPERTIES, LLLP
*** ** ***
***

1. The [redacted] did not provide us with $35,650.00 over the last 31 months.  The Kennon's provided them a home, came down on the rent $50 per month, did not charge the $250 non-refundable pet fee, did not charge the $20 pet fee for 31 months.  Ms Shafer told us she appreciated that, since they were enrolling their kids in Brookstone Private School.  
2. Ms Shafer referred to the Lease when they moved in 'did not contain a clause regarding painting'.  Attached is a copy of the lease with [redacted] initials next to the paragraph. Paragraph 12 USE  ..nor make any alterations therein, or additions therto, without the written consent of the LANDLORD;
3[redacted] should read the attached lease agreement and be thankful we did not charge them for replacing the carpet and padding in the entire home.  We did not charge them for the damage to the carpet in the living room that the dog tore (picture attached)  Paragraph 14. PETS (please read) TENANT understands that TENANT will be responsible and liable for any and all cost incurred by MANAGEMENT in restoring the premises to a pet-free condition, to include if necessary replacement of carpeting and padding, and exterminator services for fleas on both the interior of premises and the grounds, and TENANT agrees to bear the expense of such replacements and repairs. If an inside pet is permitted....
4. Please read our first response.
5.  There is no way the paint looked like that when the [redacted] moved in.  If it had looked that bad (she even made the comment her touch up paint did not match),
they would have commented on it, and asked for it to be repainted.
6.  The area where it leaked had no mildew, mold, discoloration or smell
to it.(We offered to have it cleaned and Mr [redacted] said it did not need cleaning)
7.  The [redacted] did not comment on the damage, incurred my their dog, to the
carpet in the great room and door facings. Had the carpet been repaired, it
never would have matched the rest of the carpet. That is not normal wear and tear.
8.  The cost to repaint the two bedrooms that they had painted as well as the
ceilings where they got blue and yellow paint on them would be the majority of
the $950 in question here. The dog damage would finish off the $950.
9.  As we stated in the first response, we did not ask for them to pay for the
carpet and only less than one third of the painting cost. We now realize that we
should have ask for more than the $950 and we will be asking for more reimbursement, if they do not drop this issue, stop the name calling and harrassment.
10.  Read PARAGRAPH 14 PETS -   When the [redacted] moved in the house, they signed this agreement and acknowledged this paragraph. Basically, they are liable for the entire cost of the carpet and instation $2,600.00+
11.  The [redacted] did not provide a receipt for professional extermination to spray for fleas inside and outside. 
12.  The [redacted] need to read PARAGRAPH 33. MILITARY TENANT will be responsible for paying rental payment for the full thirty day period. They knew when they moved in.  However, Ms. [redacted] with her sarcastic text messages to me  'I understand how tight you are with money..threathened to contact JAG and Right by LAW regarding military moves.. it is in our lease they are responsible for the full 30 days... We pro-rated their rent for the month of June $767. instead of $1150.  Ms [redacted] you need to return the $383. to us. 
12.  The [redacted] do not appreciate being called slumlords.  When you called for maintenance request, we always sent serviceman as needed during your 31 months.  Again, we came down on the rent for you,  we did not charge pet fees, pet deposits, and at this time we are not going to bring legal action against the [redacted].