G & M Moving and Storage Corp

Absolutely HORRIBLE customer service. While trying to solve a delivery date issue, receptionist hung up on us. Driver who picked up items promised a date and then we were told the driver can't commit to a date. Drove 6 hours to get there before they delivered and had to buy air mattresses and bedding at [redacted] because we had nowhere to stay and received the call that they weren't coming that day as we pulled into the new city. Talked to receptionist as well as a "manager" (or so he claimed) that promised up it would be delivered later in the evening the day we arrived (originally told 2-4 p.m. on 8/*). Truck finally showed up at 2:30 p.m. on 8/*. They called us 6 times every few hours and told us it was coming and would be there in an hour or two and it never showed. Receptionist should be fired - I work in the customer service world and wouldn't tolerate her for 1 day as an employee.

Thank you for bring this matter to our attention, we make every effort to work with our clients and satisfy there concerns and needs. We were in receipt of [redacted] concerns in January . [redacted] originally contracted with a MOVING BROKER - not our company directly. We are an agent for the...

licensed and Broker and agreed to service [redacted] move according to the contract she signed with the Moving Brokers company. We have spoken to [redacted] on several occasions and she was in agreement to the settlement offered and does confer the conversation with us about her originally booking with a Broker, in which she was not aware of as well as her working directly with our claims representative to understand her claim and how it works. Although we attempt to make every effort to ensure that our clients are happy, there will be times due to unforeseen circumstances that they will sustain damage. [redacted] notified our office of such damage and subsequently we provided her with our claim representative contact informations [redacted] to ensure timely review and response to her claim. [redacted] worked with our third party provider to discuss her damage and she agreed in writing with them the amount to satisfy her claim. Once we received her signed agreement, we sent [redacted] a check for $99.00. [redacted] contacted our office to notify us that she never received her check, we apologized for the inconvenienced and ask her to wait a few more days to received. A few days later [redacted] contacted our office again, and notified us that she still did not receive the check. We advised her that at this point the only solution we could offer was to place a stop payment on the original check and then deposit funds directly into an account. [redacted] agreed to this and we proceeded to obtain her information to make the payment. Subsequently, she called us back on the Friday and stated she did in fact receive the check and that she deposited it. We explained to her that based on her previous conversation we had already placed a stop payment on the check as we agreed . She then stated that she would check with her bank and call us back. She subsequently called our office back to inform is that it was in fact being returned due to the stop. [redacted] informed us at that point that she also received additional fees for the return of the check In lieu of her inconvenience we agreed to deposit the original amount agreed to to settle her claim for $99.00 , plus any fee associated in which [redacted] agreed too . The total we paid to [redacted] was $180.00 to satisfy her concerns. Her response was an email we received below:
[redacted] 
[redacted] [redacted] [redacted] [redacted]We again are sorry to here that [redacted] was not happy with the services she received. We attempt to make every effort to resolve any concerns that our customers have and take full responsibilities for our company actions. We try to resolve all matters as quickly and rapidly as they arise . We thank you again for bringing this matter to our attention.

Revdex.com:
At this time, I have not been contacted by G and M Moving and Storage Corp. regarding complaint ID [redacted].
Sincerely,[redacted]

Review: This company performed a move for me on 02/**/14. I had moved a tv into my new apartment the day before. It was moved into an empty bedroom. It was tested and worked that evening. These movers were careless bringing my bedroom furniture into this room during the move. They dropped furniture too close to the tv and the furniture hit the tv and broke it. Before the move they said they were insured so if anything happened to my possessions they would take care of it. They did nothing of the sort. They did not file a claim with their insurance firm nor did they do anything to help me recover the cost of this broken television so I may buy a new one.Desired Settlement: I want 500 dollars to buy a new tv just like the one they broke through their carelessness.

Business

Response:

**

[redacted]Dear [redacted], Please note that G & M MOVING AND STORAGE is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.As per [redacted] terms and regulations, we request that the customer submit copies of the contracts he/she received from the company he/she had transactions with to determine the company he is attempting to file his complaint against. All Copies of Contract Documents FRONT AND BACK: ü Bill of Lading (contract), ü Order for Service, ü Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).We urge the customer to submit additional information as soon as possible so that we may address his/her issues.We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unable to provide legal contracts because I was not even provided with copies of the contracts that were signed under duress. The contracts were signed knowing that if they were not signed I would not have a mover when I needed one.

In order for the [redacted] to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by G and M Moving and Storage Corp. regarding complaint ID [redacted].

Sincerely,

Business

Response:

The customer was contacted directly through G & M Moving and Storage, although we do not admit any wrong doing in our process, we want all of our customer to know that we respect their opinion and are here to work with them in resolving concerns that may arrive. Our resolution with [redacted] in which he has agreed too and remains satisfied with , was that we agreed to compensate [redacted] for his concerns and he agreed to accept the compensation in the amount of $150.00 as final resolutions to his concerns as well. We hope that we would continue to serve all of our clients with the upmost respect and be responsible to ensure that they are satisfied with the services that they have received. Thank you for your time. G & M Moving and Storage Corp.