Provide the evidenceIf substantiated and proves that the keys were placed in the box on the date indicated, as he is suggesting, we will reverse the determination to charge the additional month's rent Evidence must be supported with affidavit from witnesses
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have proof that the apartment was vacated, cleared, cleaned, and keys dropped off on the evening of March I communicated that I had proof in my letter of dispute of the charges and requesting an accurate statement of charges that did not include rent for the month of aprilGMS managment never responded to my last communication or attempt to review my proofWhich is video, pictures, moving receipts, and eye witnessesFrom this response GMS decided to proceed on collecting an invalid debt based on the local staff stating they did not find the keys in the drop box until April 2ndI have no way of knowing when the staff checked the box and found the keys, I only know that I personally put them in the box and have proof on March 31stWe also called and communicated with the local office that we would not be able to meet before the office closed, and there are call records to support that as wellNo where in my lease agreement or my letter of intent to move out, does it state that my move out os contingent on the local office hoursOverall, all this has been communicated to GMS management and charges were properly disputed, and there was a lack of due diligence on thier part to provide or obtain proof of charges owed before submiting our information to the surety bond company or any collection agencyIn my opinion, this is unethical and a tactic to scare people who are less familiar with tenant/landlord situations such as this to pay more than they oweThe unprofessionalism stems from our one year expierence living in on one of thier properties and having to interact with the corporate office on more than one occasionMy wife was told that she is "uneducated because you live in [redacted] " by a staff member of GMS managementThis is extremely unprofessionalI also filed a complaint and expressed my concern of discrimination on the part of the local office before my move, which also puts the ethicsl decision making of GMS managment further in question Regards, [redacted]
Provide the evidenceIf substantiated and proves that the keys were placed in the box on the date indicated, as he is suggesting, we will reverse the determination to charge the additional month's rent Evidence must be supported with affidavit from witnesses
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have proof that the apartment was vacated, cleared, cleaned, and keys dropped off on the evening of March I communicated that I had proof in my letter of dispute of the charges and requesting an accurate statement of charges that did not include rent for the month of aprilGMS managment never responded to my last communication or attempt to review my proofWhich is video, pictures, moving receipts, and eye witnessesFrom this response GMS decided to proceed on collecting an invalid debt based on the local staff stating they did not find the keys in the drop box until April 2ndI have no way of knowing when the staff checked the box and found the keys, I only know that I personally put them in the box and have proof on March 31stWe also called and communicated with the local office that we would not be able to meet before the office closed, and there are call records to support that as wellNo where in my lease agreement or my letter of intent to move out, does it state that my move out os contingent on the local office hoursOverall, all this has been communicated to GMS management and charges were properly disputed, and there was a lack of due diligence on thier part to provide or obtain proof of charges owed before submiting our information to the surety bond company or any collection agencyIn my opinion, this is unethical and a tactic to scare people who are less familiar with tenant/landlord situations such as this to pay more than they oweThe unprofessionalism stems from our one year expierence living in on one of thier properties and having to interact with the corporate office on more than one occasionMy wife was told that she is "uneducated because you live in [redacted] " by a staff member of GMS managementThis is extremely unprofessionalI also filed a complaint and expressed my concern of discrimination on the part of the local office before my move, which also puts the ethicsl decision making of GMS managment further in question Regards, [redacted]