G M S Management

The lease was actually executed. One of the pages of the lease was not initialed, however, the lease was executed. The resident was advised that not moving in did not extinguish the validity of the lease. While every effort will be taken to re-rent the suite, until that occurs, the
resident is liable under the terms of the lease

On October 12, I was contacted by the property manager who explained to me that the signing of the lease I did not receive a copy of was bindingI instructed her that the landlord had told me that I could determine whether the apartment would work for me or not and get back to her and she would hold off on submitting the lease. The property manager has told me that every effort would be made to make sure that the apartment was renting to someone else so that I would not be responsible

As I mentioned in the response on *** ***, the lease is between the Tenant and the Landlord, and I am not at liberty to provide a copy of same to an outside party. In this instance, I did provide an electronic copy to the Tenant. He can provide you with a copy, but I am not able to do so. I recognize that the Revdex.com's position is to remedy disputes, however, the lease is a legal, binding document between named parties. I cannot just send it out to non-named parties. It will be an exhibit to litigation though.Sorry I am not as helpful as you would like

*** *** and *** *** were residents at the *** *** ***, *** ***. Their lease was for a period of one (1) year, expiring March 31, 2016. Our records reflect that they moved in on April 1, 2015, and vacated on April 2, (as this is the date the keys were returned
to the Landlord, although not directly, but through an after hours drop box).Although the residents made an appointment to do a move-out inspection on March 31, 2016, they failed to keep that appointment.The leasing staff check the after hours drop box each morning. On the morning of April 1st, there were no keys left in the box. On the morning of April 2nd, there were keys in the box.The residents were charged for rent for the month of April, as possession of the suite was not returned to the Landlord pursuant to the terms of the lease. They were also charged for unpaid utilities from the beginning of March, as well as the balance of rent for the month of March that they had failed to remit.When researching their claim that the keys were returned timely, the leasing staff provided statements that they had checked the after hours drop box on April 1st and no keys were returned. Residents are encouraged to return their keys to the leasing staff as opposed to leaving them in the apartment or in the after hours drop box, so that a move-out inspection may be performed with the residents. *** *** and *** *** did not keep their appointment, and opted instead to retain the keys until a later date when they elected to drop them off.There was no unethical or unprofessional business practice on the part of the Landlord. If former residents vacate and owe the Landlord money as a result of their tenancy, we will pursue collection. *** *** and *** *** purchased "SureDeposit bonds" in lieu of paying a security deposit (other than a utility deposit). We notified them of the monies owed. They claimed that the keys were returned to the Landlord, but provided NO EVIDENCE to support their claim. We reviewed the file again before filing a claim against the SureDeposit bond. As no additional information was provided, we filed on the bond. The bond company is processing our claim and will issue payment as provided in the terms of the bond application signed by *** *** and *** ***. We are not a party to that agreement

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have proof that the apartment was vacated, cleared, cleaned, and keys dropped off on the evening of March 31. I communicated that I had proof in my letter of dispute of the charges and requesting an accurate statement of charges that did not include rent for the month of april. GMS managment never responded to my last communication or attempt to review my proof. Which is video, pictures, moving receipts, and eye witnesses. From this response GMS decided to proceed on collecting an invalid debt based on the local staff stating they did not find the keys in the drop box until April 2nd. I have no way of knowing when the staff checked the box and found the keys, I only know that I personally put them in the box and have proof on March 31st. We also called and communicated with the local office that we would not be able to meet before the office closed, and there are call records to support that as well. No where in my lease agreement or my letter of intent to move out, does it state that  my move out os contingent on the local office hours. Overall, all this has been communicated to GMS management and charges were properly disputed, and there was a lack of due diligence on thier part to provide or obtain proof of charges owed before submiting our information to the surety bond company or any collection agency... In my opinion, this is unethical and a tactic to scare people who are less familiar with tenant/landlord situations such as this to pay more than they owe. The unprofessionalism stems from our one year expierence living in on one of thier properties and having to interact with the corporate office on more than one occasion. My wife was told that she is "uneducated because you live in [redacted]" by a staff member of GMS management. This is extremely unprofessional. I also filed a complaint and expressed my concern of discrimination on the part of the local office before my move, which also puts the ethicsl decision making of GMS managment further in question.
Regards,
[redacted]

Provide the evidence. If substantiated and proves that the keys were placed in the box on the date indicated, as he is suggesting, we will reverse the determination to charge the additional month's rent.  Evidence must be supported with affidavit from witnesses.