G N Associates

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We still find it hard to accept that an additional man hours of cleaning was required, this is a tiny apartment in question Mrs [redacted] watched the hired cleaning company clean the blinds and windows, and witnessed the pristine state of the apartment We are all out of state families, and in subsequent discussion with other families whose students did not receive their security deposits back, it seems this practice is very common, even though apartments were scrupulously clean at the end of the lease period Regards, [redacted]

Hello:I am following up on this matterOur claims Manager Kara L [redacted] is gathering data in order to respond to this issueDue to the inclement weather, she has been out of the office and as soon as she returns we will be responding to this matterThank you Sharon G [redacted] During his recent relocation, [redacted] table/clock was serviced by a third party crating company for transport as is standard for items of this nature [redacted] filed a claim for damage to the hand and face of the clock, listing the value claimed at $10,Upon researching the current market value of the clock, it was determined that it retails for approximately $3-500.00, which would be less than the cost of repairsValuation coverage only applies to repair or current market replacement cost, whatever is least, and does not extend to sentimental value Therefore, the third party company who crated the clock sent the attached settlement letter to [redacted] on 3/10/17, offering him the option of providing the current replacement cost or facilitating repair to the hands along with an appearance allowance for the faceAs [redacted] is unhappy with his settlement, the crating company will also be sending him the information to seek arbitration Thank You and Regards, Kara L [redacted] Quality Control & Claims Manager Siracusa Moving and Storage Agent for Allied Van Lines Commerce Circle New Britain, CT 800-222-extDirect: 860-259-Fax: [email protected] Button Up Connecticut: 860-259-

Complaint: ***
I am rejecting this response because:this is a moving companyNot only did they severely damage my team, offer me a below market value, but now I have to determine the cost to move it from the est coast where the only item for sale was? Not to mention they'd have to confirm the quality of the time piece there.
Sincerely,
*** ***

Attention Revdex.com, We sent response on 11/19/15. This was addressed and customer was contacted and signed a settlement as noted below. This case is closed / resolved. If you need signed copy of agreement please advise we can fax, we are unable
to attach the document to you site / format in this response.Regards , John H***Siracusa MS Inc.Good Morning Mrand Mrs
***,
We are in receipt of the complaint that you have filed
against us with the Revdex.com and are responding to them
accordinglySiracusa management has reviewed the information and would like to offer as a gesture of goodwill
If you accept this compensation and are in agreement that this payment
will represent a full and final settlement of your claims, please sign and
return the attached document and we will process a check as soon as
possible
Thank You and Regards,
Kara L***
Quality Control & Claims
Manager
Siracusa Moving and Storage
Agent for Allied Van Lines
*** *** ***
*** *** ** ***
###-###-####
Direct: ###-###-####
Fax: ###-###-####
***

Hello:I am following up on this matter. Our claims Manager Kara L[redacted] is gathering data in order to respond to this issue. Due to the inclement weather, she has been out of the office and as soon as she returns we will be responding to this matter. Thank you Sharon G[redacted]   During his recent...

relocation, [redacted] table/clock was serviced by a third party crating company for transport as is standard for items of this nature. [redacted] filed a claim for damage to the hand and face of the clock, listing the value claimed at $10,000.00. Upon researching the current market value of the clock, it was determined that it retails for approximately $3-500.00, which would be less than the cost of repairs. Valuation coverage only applies to repair or current market replacement cost, whatever is least, and does not extend to sentimental value.  Therefore, the third party company who crated the clock sent the attached settlement letter to [redacted] on  3/10/17, offering him the option of providing the current replacement cost or facilitating repair to the hands along with an appearance allowance for the face. As [redacted] is unhappy with his settlement, the crating company will also be sending him the information to seek arbitration.   Thank You and Regards,   Kara L[redacted]   Quality Control & Claims Manager Siracusa Moving and Storage Agent for Allied Van Lines 250 Commerce Circle New Britain, CT 06051 800-222-1399 ext. 237 Direct: 860-259-0237 Fax: 860-826-3886 [email protected] Button Up Connecticut: 860-259-0239

Complaint: [redacted]
I am rejecting this response because:I paid over $2k for this piece of furniture. The listings sent to me were on the opposite side of the country and shipping was not considered when determining replacement value. The clock was put on the high value listing before the move. I requested it not be taken apart. The movers did so anyway. 
Sincerely,
[redacted]

Thank you for your inquiry.
On April 28, 2014 a move out packet was sent to [redacted] [redacted], and [redacted] detailing the move-out procedures. Cleaning instructions and costs are included in this packet. GN Associates withheld part of the security deposit from the residents...

of [redacted] for kitchen cleaning, bathroom cleaning, and cleaning of the blinds. While the tenants had hired a cleaning company, a five-person cleaning crew from GN Associates spent 13 hours cleaning this apartment after the cleaning company hired by the tenants had finished their cleaning.
Upon receiving a security deposit inquiry, we cross reference the information that we have on the condition of the apartment. We compare our inspection form that is prepared during a detailed inspection of the apartment at move out to a log prepared by the cleaning supervisor. In this case, everything matched and a response was sent on September 18, 2014. Second & third inquiries came in and more detailed responses were sent on October 6, 2014 and October 30, 2014.
On August 13, 2014, Mrs. [redacted] informed us that she had hired a cleaning company and was concerned that there may be additional cleaning charges. The initial inspection showed that the apartment had not been fully cleaned. An office employee was sent to the apartment to do a follow-up inspection. The GN Associates cleaning crew had already entered the apartment but the office employee was able to take a picture of the stove. Even that one picture, which is enclosed, shows that the apartment had not been fully cleaned.
We understand that the parents feel frustrated because they hired a cleaning service. However, our inspection shows that the cleaning company hired by the tenants had not completely cleaned the apartment. Also, the move out packet stated that hiring a cleaning service would not guarantee that there would not be any additional cleaning charges. Therefore, for the incomplete items addressed, the charges stand.
We appreciate your time.
Sincerely,
GN Associates Management Enclosures

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We still find it hard to accept that an additional 13 man hours of cleaning was required, this is a tiny apartment in question.  Mrs [redacted] watched the hired cleaning company clean the blinds and windows, and witnessed the pristine state of the apartment.  We are all out of state families, and in subsequent discussion with other families whose students did not receive their security deposits back, it seems this practice is very common, even though apartments were scrupulously clean at the end of the lease period.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The crating company has provided their full and final settlement for the current market replacement value of the clock as per [redacted]’s valuation coverage. Claims are not paid over current market value without substantiation simply because the customer feels he is entitled to more money. [redacted] has been compensated appropriately and has been provided the necessary information to seek arbitration if he wishes to dispute the adjustor’s findings.  As this relocation was contracted by [redacted]’s company and not him personally, we will be notifying them of the  circumstances of this claim and Revdex.com report as well.   We have addressed all of [redacted]s  questions and granted explanations on settlement.  We now have addressed complaint filed with Revdex.com on multiple  inquiries & responses  including a call to Revdex.com to document all.  Our position is unchanged on this settlement it is closed and final. Thank You. Siracusa Moving & Storage:

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: My son and 2 friends leased an apartment from GN Associates from August 2013-August 2014. A professional cleaning company was hired at the end of the lease to clean the apartment, and the cleaning guidelines as issued by GN Associates were followed strictly. 5 man hours were spent cleaning an apartment of 600 sq ft - and one of the boys' mothers was in attendance and witnessed the pristine state of the apartment before handing back the keys. To our amazement, additional cleaning charges were deducted from the deposit return which was mailed on September 11, 2014. We have been in communication with GN Associates since them asking that they check their inspection records, as we feared that our apartment had been confused with another one. GN Associates guideline is for $300 to clean a kitchen and $264 for a bathroom -ours were spotless, yet we were charged an additional $127 for the kitchen and $90.50 for the bathroom. Also, the hired cleaners cleaned the inside and outside of all the windows, yet we were charged an additional $58.50 for window cleaning. GN asks that only the inside of the windows are cleaned at the lease end, but we had them cleaned both inside and out. GN claims that an additional 13 hours of cleaning was necessary, which we find totally incredulous in such a small apartment that was in pristine condition.Desired Settlement: We agreed to pay $148 for carpet shampoo, GN Associates uses 2 companies for this, and we agreed to that charge. We are looking for a refund of the other cleaning charges, namely $329.30.Thank you.

Business

Response:

Thank you for your inquiry.

On April 28, 2014 a move out packet was sent to [redacted], and [redacted] detailing the move-out procedures. Cleaning instructions and costs are included in this packet. GN Associates withheld part of the security deposit from the residents of [redacted] for kitchen cleaning, bathroom cleaning, and cleaning of the blinds. While the tenants had hired a cleaning company, a five-person cleaning crew from GN Associates spent 13 hours cleaning this apartment after the cleaning company hired by the tenants had finished their cleaning.

Upon receiving a security deposit inquiry, we cross reference the information that we have on the condition of the apartment. We compare our inspection form that is prepared during a detailed inspection of the apartment at move out to a log prepared by the cleaning supervisor. In this case, everything matched and a response was sent on September 18, 2014. Second & third inquiries came in and more detailed responses were sent on October 6, 2014 and October 30, 2014.

On August 13, 2014, Mrs. [redacted] informed us that she had hired a cleaning company and was concerned that there may be additional cleaning charges. The initial inspection showed that the apartment had not been fully cleaned. An office employee was sent to the apartment to do a follow-up inspection. The GN Associates cleaning crew had already entered the apartment but the office employee was able to take a picture of the stove. Even that one picture, which is enclosed, shows that the apartment had not been fully cleaned.

We understand that the parents feel frustrated because they hired a cleaning service. However, our inspection shows that the cleaning company hired by the tenants had not completely cleaned the apartment. Also, the move out packet stated that hiring a cleaning service would not guarantee that there would not be any additional cleaning charges. Therefore, for the incomplete items addressed, the charges stand.

We appreciate your time.

Sincerely,

GN Associates Management Enclosures