G N Auto

Dear Ms***:Thank you for taking the time to communicate to us why our response did not meet the customers' expectations? Our organization makes every attempt to address and provide the best solution available to resolve ? customer's complaints.It is our mission to provide the best in family entertainment and create fun memories for all our customers and unfortunately even the most sincere attempts to resolve a customer complaint fails.We understand that Ms [redacted] does not agree with the response from our organization that her daughter had not won the [redacted] from the [redacted] game? The District Manager went into great lengths to explain to Ms [redacted] what triggers a win and that some customers believe they have won because how the game is played.Additionally, we understand that Ms [redacted] was displeased and questioned the rationality of our employee awarding her daughter with $worth of e-tokens as he saw the child was very upset because it appeared that she had won? The philosophy of Fun Factory is to provide fun and not disappointment to our customers.While we think our employee was a little excessive in his decision to award Ms [redacted] 's daughter the$of e-tokens we do support his attempt in trying to extend happiness to all our customers .Please extend to Ms [redacted] again, our sincerest apology for not being able to totally satisfy her complaintAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer? It was our goal to retain her as satisfied customer

Hi ***,Thank you for extending to organization the opportunity to research the customer’s complaint further.? The complaint letter dated, October 28, 2015, was referred to our Game Technician Manager for substantiating as to what triggers a win.In conclusion, our organization ? has decided that the best solution in resolving the customer’s complaint is by paying out the prize.Please extend to Ms [redacted] , our sincerest apology for any inconvenience that she may have received in working with our organization ? and? The Revdex.com in coming up with a fair resolution to her complaint.As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer? ? It was our goal to retain her as satisfied customer.Aloha,Karen G [redacted] Human Resources ManagerFun Factory, Inc[redacted] ? ***

Dear Ms***:Thank you for taking the time to communicate to us why our response did not meet the customers' expectations Our organization makes every attempt to address and provide the best solution available to resolve customer's complaints.It is our mission to provide the best in family entertainment and create fun memories for all our customers and unfortunately even the most sincere attempts to resolve a customer complaint fails.We understand that Ms [redacted] does not agree with the response from our organization that her daughter had not won the [redacted] from the [redacted] game The District Manager went into great lengths to explain to Ms [redacted] what triggers a win and that some customers believe they have won because how the game is played.Additionally, we understand that Ms [redacted] was displeased and questioned the rationality of our employee awarding her daughter with $worth of e-tokens as he saw the child was very upset because it appeared that she had won The philosophy of Fun Factory is to provide fun and not disappointment to our customers.While we think our employee was a little excessive in his decision to award Ms [redacted] 's daughter the$of e-tokens we do support his attempt in trying to extend happiness to all our customers .Please extend to Ms [redacted] again, our sincerest apology for not being able to totally satisfy her complaintAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer It was our goal to retain her as satisfied customer

Complaint: [redacted] I am rejecting this response because: My daughter won then told by management that he did not do his check on the game function before he opened due to phone callsThe facility then opened! Accepting money for a game that was won and then using the malfunction excuse is a scam (Especially for such high value prices) You defiantly want those checkedAll machines should not be up and running collecting money from consumers until it has completed its morning check (Which info was provided by the manager on duty)I am no satisfied with the decision Fun Factory has made! I will continue to pursue with Action Line and other sources Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: My daughter won then told by management that he did not do his check on the game function before he opened due to phone callsThe facility then opened! Accepting money for a game that was won and then using the malfunction excuse is a scam (Especially for such high value prices) You defiantly want those checkedAll machines should not be up and running collecting money from consumers until it has completed its morning check (Which info was provided by the manager on duty)I am no satisfied with the decision Fun Factory has made! I will continue to pursue with Action Line and other sources
Sincerely,
*** ***

Dear Ms***:Thank you for taking the time to communicate to us why our response did not meet the customers' expectations Our organization makes every attempt to address and provide the best solution available to resolve customer's complaints.It is our mission to provide the best in
family entertainment and create fun memories for all our customers and unfortunately even the most sincere attempts to resolve a customer complaint fails.We understand that Ms*** does not agree with the response from our organization that her daughter had not won the *** from the *** *** game The District Manager went into great lengths to explain to Ms*** what triggers a win and that some customers believe they have won because how the game is played.Additionally, we understand that Ms*** was displeased and questioned the rationality of our employee awarding her daughter with $worth of e-tokens as he saw the child was very upset because it appeared that she had won The philosophy of Fun Factory is to provide fun and not disappointment to our customers.While we think our employee was a little excessive in his decision to award Ms***'s daughter the$of e-tokens we do support his attempt in trying to extend happiness to all our customers .Please extend to Ms*** again, our sincerest apology for not being able to totally satisfy her complaintAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer It was our goal to retain her as satisfied customer

Revdex.com:Please confirm that we have been awarded the prize and if I need to do anything further with Revdex.com?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thank you for extending to organization the opportunity to research the customer’s complaint further. The complaint letter dated, October 28, 2015, was referred to our Game Technician Manager for substantiating as to what triggers a win.In conclusion, our organization has decided that the best solution in resolving the customer’s complaint is by paying out the prize.Please extend to Ms***, our sincerest apology for any inconvenience that she may have received in working with our organization and The Revdex.com in coming up with a fair resolution to her complaint.As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer It was our goal to retain her as satisfied customer.Aloha,Karen G***Human Resources ManagerFun Factory, Inc.*** *** ***
*** ** ***

Subject: Complaint No***Dear *** ***On Monday May 8, 2017, MsLinda F* from Fun Factory called regarding the complaint I filed with the Revdex.com She offered to send me a $gift card for Rock and Fun located at Kapolei to resolve our outstanding issue I agreed to her
offer and received the gift card today in the mail Please amend my complaint record to show it as resolved to our satisfaction.Mahalo to the Revdex.com in assisting with our issue I am not sure that our complaint would have received a positive and fair settlement without your help.Aloha,*** ***-***-***

Subject: Complaint No***Dear *** ***On Monday May 8, 2017, MsLinda F* from Fun Factory called regarding the complaint I filed with the Revdex.com She offered to send me a $gift card for Rock and Fun located at Kapolei to resolve our outstanding issue I agreed to her
offer and received the gift card today in the mail Please amend my complaint record to show it as resolved to our satisfaction.Mahalo to the Revdex.com in assisting with our issue I am not sure that our complaint would have received a positive and fair settlement without your help.Aloha,*** ***-***-***

Complaint: [redacted]
I am rejecting this response because: My daughter won then told by management that he did not do his check on the game function before he opened due to phone callsThe facility then opened! Accepting money for a game that was won and then using the malfunction excuse is a scam (Especially for such high value prices) You defiantly want those checkedAll machines should not be up and running collecting money from consumers until it has completed its morning check (Which info was provided by the manager on duty)I am no satisfied with the decision Fun Factory has made! I will continue to pursue with Action Line and other sources
Sincerely,
[redacted]

Hi [redacted],Thank you for extending to organization the opportunity to research the customer’s complaint further. The complaint letter dated, October 28, 2015, was referred to our Game Technician Manager for substantiating as to what triggers a win.In conclusion, our organization  has decided that the best solution in resolving the customer’s complaint is by paying out the prize.Please extend to Ms. [redacted], our sincerest apology for any inconvenience that she may have received in working with our organization  and The Revdex.com in coming up with a fair resolution to her complaint.As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   It was our goal to retain her as satisfied customer.Aloha,Karen G[redacted]Human Resources ManagerFun Factory, Inc.[redacted]

Dear Ms. [redacted]:Thank you for taking the time to communicate to us why our response did not meet the customers' expectations.  Our organization makes every attempt to address and provide the best solution available to resolve  customer's complaints.It is our mission to provide the best in...

family entertainment and create fun memories for all our customers and unfortunately even the most sincere attempts to resolve a customer complaint fails.We understand that Ms. [redacted] does not agree with the response from our organization that her daughter had not won the [redacted] from the [redacted] game.  The District Manager went into great lengths to explain to Ms. [redacted] what triggers a win and that some customers believe they have won because how the game is played.Additionally, we understand that Ms. [redacted] was displeased and questioned the rationality of our employee awarding her daughter with $30.00 worth of e-tokens as he saw the child was very upset because it appeared that she had won.  The philosophy of Fun Factory is to provide fun and not disappointment to our customers.While we think our employee was a little excessive in his decision to award Ms. [redacted]'s daughter the$30.00 of e-tokens we do support his attempt in trying to extend happiness to all our customers .Please extend to Ms. [redacted] again, our sincerest apology for not being able to totally satisfy her complaint. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   It was our goal to retain her as satisfied customer .

Revdex.com:Please confirm that we have been awarded the prize and if I need to do anything further with Revdex.com?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]