G P Industries of Norwich, Inc.

On Sunday June 5, we went and shampooed *** ***' carpet. She is all set

Complaint: ***
I am rejecting this response because:
I did not look at any contract before I wrote my complaintIF my contract was indeed signed and in place for January 3rd, then I know we called January 5thI may not have good memory with dates, but I know for a fact I called two days into my contract to have them take it backI did utulize the option, and they told me to call the next dayBut when I did on the 6th they said I was locked in, which makes no sense because even then it was still the 3rd dayAnd yes I did sign all the papers the guy presented me but once I declined the offerHe kept pushing and pushingI declined at least four times and the guy kept creating new offersAnd I told him I never even had a downpayment to put down in the first place to initially keep the vacuumHe decided to go around that and post date a withdrawal from my boyfriends bankThis representative was relentlessI refuse to be held responsible for an item I never had the money to take in the first placeThey should have just took their item back
Sincerely,
*** ***

1. *** *** did not purchase the equipment on February 4th as she stated in her complaint. She actually purchased it on January 3, 2016. We are enclosing a copy of her contract which clearly states that she has three business days, by law, to
cancel the transaction. Obviously she was confused that she had days and not three. As she states in her complaint, her boyfriend called on February 5th which is not two days after the sale, but 32. At that moment the sale was finalized and the bank owns the contract, not us. As you know, it is a federal law that any item purchased within the consumer’s home we have to give the customer three business days to cancel. It clearly states on the contract that *** *** signed that “To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to *** of Norwich at address *** *** *** *** * *** ** *** NOT LATER THAN MIDNIGHT OF 1/6/2016.” All those options to cancel the transaction were open to *** ***, but she never exercised any of them. If she can prove that she exercised any of those options to cancel within three business days, then we will cancel the contract. 2. It is true that *** *** was contacted by telephone to schedule an appointment which she did. However, upon arrival at the home, Connecticut State law for *** Distributorships requires the representative to obtain a Demonstration Pledge signed by the consumer, that they are allowing us not just to do a cleaning, but to demonstrate the *** vacuum. *** *** signed the pledge which clearly states “That you may terminate the demonstration at ANY TIME without penalty or obligation of any kind, even if the demonstration is not finished. That you may ask me to leave the premises at ANY TIME, and I shall respectfully do so.” We are enclosing a copy of the Demonstration Pledge. *** *** knew she could ask the representative to leave her home at any time, but she fell in love with the product and chose to purchase it. 3. When someone purchases the machine and finances it the bank will never approve the loan and pay us unless they verify personally with the customer that they agree to all of the terms on the contract, including the cancellation date. The bank, *** *** *** ***, has it on record exactly at what time *** *** spoke to a *** representative and accepted the terms of the sale. 4. If the customer wants their payments to be taken out electronically from their account, they have to fill out the Electronic Payment Authorization at the bottom of the credit application. As you can see, we are enclosing a redacted copy of the Electronic Payment Authorization, which *** *** and her boyfriend both signed and requested for the payments of $to be electronically debited from their account beginning on 02/10/2016. We cannot force anyone to agree for payments to be taken out electronically, the only way the bank will is if the customer themselves filled out that information, which *** *** and her boyfriend did5. We are not the one calling *** *** four times a day, that is the bank calling her to collect the payments on which she is late. The bank owns the contract now, since she financed it through them. Just like if *** *** purchased a car from a dealership and signed a contract to make monthly payments, if the payments are not made on time, the collection agency will be calling to collect the payments. We cannot cancel the sale. As you can see from all the enclosed paperwork, the sale was executed completely properly and by law. *** *** owes the payments to the bank, not to us. It seems like *** *** cannot make the payments which she signed up for and is looking to get out of the contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

When [redacted] cancelled his purchase of the [redacted], because we had never been told otherwise, we assumed that he had stopped payment on his down payment check in the amount of $49.00.  He did call our office last week, and left a message that he was waiting for his refund check.  His...

call was returned, but we were unable to reach him and also left a message.  His check is being mailed out, the only reason it didn't get put in the mail last week was because we never heard back from [redacted], NOT because we were trying to avoid refunding it to him.  He cancelled his purchase and as soon as he let us know he did not stop payment on his check it has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for the delayed response - the email address this has been sent to is not our current email address.[redacted] purchased the [redacted] on May 4, 2015.
On the retail installment contract that she signed on that date, the
entire bottom portion is dedicated to
explaining what the cancellation policy
is; there are business days from the date of contract in which to
cancel. Once these days pass, the
contract is binding and we don't own the contract. She owes payment to the bank that financed
the purchase. Ms[redacted] called our
office approximately month after she purchased the machine, stating that she
would like to cancel. We explained our
cancellation policy and pointed out that it is on the contract that she signed. Unfortunately, because she called outside of
the cancellation period, there is nothing we can do to cancel the
purchase. When someone doesn't make the
payments on time, the bank calls the customer – that's why they called
her. She owes the money to the bank;
they own the contract

We apologize for contacting Ms. [redacted].  She was referred by one of her friends, and we were not aware that she does not live in CT as the number is an 860 area code.  We have pulled that referral list from our phone room and have put Ms. [redacted] on our office do not call list. ...

Again, we do apologize for contacting her.

We don't know what point Ms. [redacted] is trying to prove.  She bought a [redacted], then cancelled the sale and we honored her cancellation.  She says that she is not trying to get a free [redacted], so if she's not, then what difference does it make if we picked of up merchandise on the 19th or 21st day after the sale?  It wasn't picked up by the 20th day because of scheduling issues on both ends.  Even she says in her original complaint that one of the times we were there, but she ran late; that was within the 20 days and wasn't on us.  Another time, our rep was there but Ms. [redacted] had locked herself out of the house and couldn't let us in; that was also within 20 days of the sale.  And ultimately, like Ms. [redacted] says, she's not looking to get away with a free product.

[redacted] purchased the [redacted] on June 5th and let us know within the
business days that she wanted to cancel.
The sales rep who sold it to her knew her person[redacted], and did try to set
up multiple appointments to meet with her and pick up the [redacted]. There were
several times that the time they
had set up did not work for her. At one
point, because the rep had driven out several times and was no longer working
with our company, he asked if we could have someone else go and pick the
machine up. One of our senior reps went
to see Ms[redacted] and spoke with her about why she wanted to cancel her
purchase. Ms[redacted] said they had found
it cheaper online. Our rep offered to
match the price and Ms[redacted] stated that she would like to discuss things
with her wife, and asked us to leave the machine so she could do so. We did this.
The next few times we set up appointments, Ms[redacted] was not able to
make them. The time it took for us to
pick up the machine from Ms[redacted], was not due to lack of trying on our part,
but due to schedule conflicts. She wanted
to cancel the sale. We cancelled. She returned the merchandise. She doesn't owe anything. It seems like Ms[redacted] wants to get the
product for free now, after insisting on cancelling the purchase, which we did

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The response from [redacted] was untrue.  I have multiple text messages from the person that sold me the vacuum.  I made myself available every night for the entire 25 days the machine was in my possession.  The sales rep did not show each time he said he would come to pick p the machine he either cancelled or did not show.  After several weeks another rep did come unannounced and did not offer to match the price I found online.  She offered a price of $1095 financed for 3 years at 18%.  I found online the [redacted] the identical item for $430.  She offer to come back when my wife was home to demonstrate other uses of the vacuum.  I told the sales rep, [redacted], to take the machine and when she comes back on Monday she could show us the demonstration.  She refused to take the machine and said to keep it until Monday when she was going to demonstrate the vacuum.  On Monday [redacted] did not show for the demonstration.  I have a voicemail the next day, Tuesday stating she apologizes for nobody showing up.  She then unannounced stopped at my house that Tuesday we agreed to try one more time to meet on Thursday for the demonstration.  I had an emergency and was 10 minutes late, nobody showed up at my house or had left less then 10 minutes after we scheduled to meet.  I am not looking to get anything free but in the contract it does state if they did not pick up the item within 20 days then the is now free and clear of any cost.  I made myself available everyday for not only the 20 days but for 25 days and the reps did not come get the machine.  When I mentioned to the company it was past the 20 days, then they decided to notify the local police to retrieve the machine at which I did return all the items.  The sales rep [redacted] was the one to pick up the machine and was very rude and unprofessional.  I'm just looking to prove a point that if the contract that [redacted] company wrote and signed but they still broke the contract.