We apologize for the delayed response - the email address this has been sent to is not our current email address[redacted] purchased the [redacted] on May 4, On the retail installment contract that she signed on that date, the entire bottom portion is dedicated to explaining what the cancellation policy is; there are business days from the date of contract in which to cancel Once these days pass, the contract is binding and we don’t own the contract She owes payment to the bank that financed the purchase Ms [redacted] called our office approximately month after she purchased the machine, stating that she would like to cancel We explained our cancellation policy and pointed out that it is on the contract that she signed Unfortunately, because she called outside of the cancellation period, there is nothing we can do to cancel the purchase When someone doesn’t make the payments on time, the bank calls the customer – that’s why they called her She owes the money to the bank; they own the contract / [redacted] Style Definitions */
We apologize for contacting Ms [redacted] She was referred by one of her friends, and we were not aware that she does not live in CT as the number is an area code We have pulled that referral list from our phone room and have put Ms [redacted] on our office do not call list Again, we do apologize for contacting her
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The response from [redacted] was untrue I have multiple text messages from the person that sold me the vacuum I made myself available every night for the entire days the machine was in my possession The sales rep did not show each time he said he would come to pick p the machine he either cancelled or did not show After several weeks another rep did come unannounced and did not offer to match the price I found online She offered a price of $financed for years at 18% I found online the [redacted] the identical item for $ She offer to come back when my wife was home to demonstrate other uses of the vacuum I told the sales rep, ***, to take the machine and when she comes back on Monday she could show us the demonstration She refused to take the machine and said to keep it until Monday when she was going to demonstrate the vacuum On Monday [redacted] did not show for the demonstration I have a voicemail the next day, Tuesday stating she apologizes for nobody showing up She then unannounced stopped at my house that Tuesday we agreed to try one more time to meet on Thursday for the demonstration I had an emergency and was minutes late, nobody showed up at my house or had left less then minutes after we scheduled to meet I am not looking to get anything free but in the contract it does state if they did not pick up the item within days then the is now free and clear of any cost I made myself available everyday for not only the days but for days and the reps did not come get the machine When I mentioned to the company it was past the days, then they decided to notify the local police to retrieve the machine at which I did return all the items The sales rep [redacted] was the one to pick up the machine and was very rude and unprofessional I'm just looking to prove a point that if the contract that [redacted] company wrote and signed but they still broke the contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We apologize for the delayed response - the email address this has been sent to is not our current email address[redacted] purchased the [redacted] on May 4, On the retail installment contract that she signed on that date, the entire bottom portion is dedicated to explaining what the cancellation policy is; there are business days from the date of contract in which to cancel Once these days pass, the contract is binding and we don’t own the contract She owes payment to the bank that financed the purchase Ms [redacted] called our office approximately month after she purchased the machine, stating that she would like to cancel We explained our cancellation policy and pointed out that it is on the contract that she signed Unfortunately, because she called outside of the cancellation period, there is nothing we can do to cancel the purchase When someone doesn’t make the payments on time, the bank calls the customer – that’s why they called her She owes the money to the bank; they own the contract / [redacted] Style Definitions */
We apologize for contacting Ms [redacted] She was referred by one of her friends, and we were not aware that she does not live in CT as the number is an area code We have pulled that referral list from our phone room and have put Ms [redacted] on our office do not call list Again, we do apologize for contacting her
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The response from [redacted] was untrue I have multiple text messages from the person that sold me the vacuum I made myself available every night for the entire days the machine was in my possession The sales rep did not show each time he said he would come to pick p the machine he either cancelled or did not show After several weeks another rep did come unannounced and did not offer to match the price I found online She offered a price of $financed for years at 18% I found online the [redacted] the identical item for $ She offer to come back when my wife was home to demonstrate other uses of the vacuum I told the sales rep, ***, to take the machine and when she comes back on Monday she could show us the demonstration She refused to take the machine and said to keep it until Monday when she was going to demonstrate the vacuum On Monday [redacted] did not show for the demonstration I have a voicemail the next day, Tuesday stating she apologizes for nobody showing up She then unannounced stopped at my house that Tuesday we agreed to try one more time to meet on Thursday for the demonstration I had an emergency and was minutes late, nobody showed up at my house or had left less then minutes after we scheduled to meet I am not looking to get anything free but in the contract it does state if they did not pick up the item within days then the is now free and clear of any cost I made myself available everyday for not only the days but for days and the reps did not come get the machine When I mentioned to the company it was past the days, then they decided to notify the local police to retrieve the machine at which I did return all the items The sales rep [redacted] was the one to pick up the machine and was very rude and unprofessional I'm just looking to prove a point that if the contract that [redacted] company wrote and signed but they still broke the contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]