G R Enterprises

Initial Business Response /* (1000, 7, 2016/04/01) */
Customer did not contact our office about any complaint from the hotel or the service they received from our officeWe take customer complaint very seriously and take every effort to resolve it, Unfortunately we were not given that
opportunity
Customer come to our office and requested memories splash Puntacana resortOur office did not recommend it
We advised the customer Sunwing is the only vendor that sells memories splash puntacna and they don't have flight out of Fort McMurrayYou either fly out of Edmonton or We would have to book flight and hotel separatelyCustomer agreed to it
Flight and hotel information were given the same dayThey paid flight in fullWe assigned seats based on what was available at the time of booking they agreed to itHotel booking they put down a deposit, balance they paid days before departurewe advised the customer hotel voucher will be ready days before you leave
Initial Consumer Rebuttal /* (3000, 9, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** As for the hotel voucher and flight information....their office indicated they would send us the info., this never happened....when the customer is paying over $for a vacation, I would expect the business to send the information, instead of us having to track it down from them