We do apologize that the repair took longer than estimated Unfortunately we were dealing with a flood of hail-damaged cars due to a catastrophic hail storm in our area and it was far more business than we or any other body shop in the area were structured to handle We were simply overwhelmed We are currently scheduling repairs for April and May because there are still thousands of cars in need of repair The best we were able to do at the time was try to guess when we might be able to complete the repairs We have since hired more staff and modified our processes to attempt to give more accurate estimates as to when cars will be completed
We do apologize that the repair took longer than estimated Unfortunately we were dealing with a flood of hail-damaged cars due to a catastrophic hail storm in our area and it was far more business than we or any other body shop in the area were structured to handle We were simply overwhelmed We are currently scheduling repairs for April and May because there are still thousands of cars in need of repair The best we were able to do at the time was try to guess when we might be able to complete the repairs We have since hired more staff and modified our processes to attempt to give more accurate estimates as to when cars will be completed
Customer was issued a refund as requested