Regarding case [redacted] for [redacted] / [redacted] zip code 30075.The complaint states having purchased shoes in January of this year and they are falling apart.The earlier request to be sent a return label was not done.First let me thank you for bringing this to my attention and a label will be sent out today.Upon return of the item a refund of $will be credited back to the credit card it was originally billed toIf I can be of further assistance feel free to contact me at ###-###-#### [redacted] Customer Service
Regarding case [redacted] for [redacted] The complaint states having ordered shoes in January and finding out the end of May they do not fit.You spoke to a couple of operators who both said it had been too long to return for exchange or refund.After reading thru the complaint I checked your order and I have a note on the order that you and I spoke on 6-3-2015.At that time I informed you that I would accept the shoes back and issue a full refund along with the original shipping chargesI also noted not to charge you for the use of the smart label, which normally has a $fee.I do not see where the shoes have come back yet so the refund has not been issued.As soon as we received the item back the refund will be appliedIf I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service
Regarding case [redacted] for [redacted] / [redacted] zip code 30075.The complaint states having purchased shoes in January of this year and they are falling apart.The earlier request to be sent a return label was not done.First let me thank you for bringing this to my attention and a label will be sent out today.Upon return of the item a refund of $will be credited back to the credit card it was originally billed toIf I can be of further assistance feel free to contact me at ###-###-#### [redacted] Customer Service
Regarding case [redacted] for [redacted] The complaint states having ordered shoes in January and finding out the end of May they do not fit.You spoke to a couple of operators who both said it had been too long to return for exchange or refund.After reading thru the complaint I checked your order and I have a note on the order that you and I spoke on 6-3-2015.At that time I informed you that I would accept the shoes back and issue a full refund along with the original shipping chargesI also noted not to charge you for the use of the smart label, which normally has a $fee.I do not see where the shoes have come back yet so the refund has not been issued.As soon as we received the item back the refund will be appliedIf I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service