The customer ordered a generic payphone upper lock and key set on web order #[redacted]. The generic sets were not available at the time of their order so they were sent a higher quality [redacted] upper lock and key set - at no additional charge. The generic payphone lock sets have not been made for years...
and are only available when we have them in stock. We have the right to substitute a higher quality item if the original item is out of stock. The customer received a [redacted] and an industry standard upper lock and key set. After reviewing the photo they sent to us and speaking with the customers husband, it turned out they thought if they have been sent the exact upper lock set shown in the photo on our website, they could have used the keys to open their present payphone lock. This is not correct. I explained that there were literally thousands of key possibilities and there is no way for them to open a payphone lock with just any key. And there is no way to match their present lock with any key - the lock numbers and key numbers do not correlate for safety reasons, so no one could steal your money from your payphone. Even if they knew their key number it would be virtually impossible to find the correct key because no one has them all, there were thousands and thousands of keys! They could not open their present lock. The customer did in fact, receive the [redacted] and an upper lock and key set. Their order is complete and at a higher quality then they ordered. If they wish to return the lock and key set I told them I had authorized the return under the terms of warranty and return policy. The return must be completed within 30 days of receiving their goods. This matter is closed, this order was fulfilled and customer service given way beyond normal! Thank you, Teresa - Office Manager
The customer ordered a generic payphone upper lock and key set on web order #[redacted]. The generic sets were not available at the time of their order so they were sent a higher quality [redacted] upper lock and key set - at no additional charge. The generic payphone lock sets have not been made for years...
and are only available when we have them in stock. We have the right to substitute a higher quality item if the original item is out of stock. The customer received a [redacted] and an industry standard upper lock and key set. After reviewing the photo they sent to us and speaking with the customers husband, it turned out they thought if they have been sent the exact upper lock set shown in the photo on our website, they could have used the keys to open their present payphone lock. This is not correct. I explained that there were literally thousands of key possibilities and there is no way for them to open a payphone lock with just any key. And there is no way to match their present lock with any key - the lock numbers and key numbers do not correlate for safety reasons, so no one could steal your money from your payphone. Even if they knew their key number it would be virtually impossible to find the correct key because no one has them all, there were thousands and thousands of keys! They could not open their present lock. The customer did in fact, receive the [redacted] and an upper lock and key set. Their order is complete and at a higher quality then they ordered. If they wish to return the lock and key set I told them I had authorized the return under the terms of warranty and return policy. The return must be completed within 30 days of receiving their goods. This matter is closed, this order was fulfilled and customer service given way beyond normal! Thank you, Teresa - Office Manager