I just called to get my payoff amount on my water filtration loan. this loan has been on autopay for over a year so nothing is late. plus I pay extra with that each month. when they gave me my payoff I was surprised. I asked them what the orginal loan amount was and there is only $600 difference. after three years I have only paid $600 off the orginial balance out of the $3100 I have paid out already. they tell me I have late fees, (not true), and annual fees with 21% interest rate. this is not what the orginal papers read. this is gouging and a scam. it would be over 12 years before I could pay this off. I have to find another loan company to pay this off or I will be stuck with this horrible loan for years. This company wont never give you any answers about your financing and never answer the phone when they are suppose to. I should have realized when they did not send my filtration system for my kitchen sink that they were a joke and scam.
Initial Business Response /* (1000, 9, 2014/03/31) */
I am responding to case no. XXXXXXXX, [redacted]. Our Account XXXXXX.
On 8/19/09 Castle Credit provided the financing so that Mr. [redacted] could purchase a [redacted] Water System. His scheduled monthly payments were to start...
on 9/15/09. In the complaint Mr. [redacted] states that his payments were current until March, 2011. I have forwarded an account activity report to Mr. [redacted]. The activity report shows that timely monthly payments were not received during this time frame and late fees were applied to his account in accordance with the agreement signed.
Mr. [redacted] ceased making payments after 3/7/11 and due to inactivity the account was charged off. Then on 11/15/13, Mr. [redacted] starting making payments again which changed the account status to paying charge-off. We were happy to work with Mr [redacted]. In fact, we agreed to settle the account in full for less than the balance owed. On 3/18/2014, we received a final payment to close the account.
On March 31, 2014 we sent a request to all three credit bureaus to update their records. Although we have been accurately reporting data, the bureaus will occasionally and mistakenly change something. We have forwarded a copy of this update to Mr. [redacted] for his records.
As always, please contact me with any additional concerns.
Sincerely,
[redacted]
Resolution Specialist
Initial Consumer Rebuttal /* (3000, 11, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bureaus did not fraudulently change our original loan amount from $7700 to $300, they didn't fraudulently delete all of our timely payment history and leave the missed payments either, the bureaus also didn't verify the account as unpaid 10 days after the account was PIF.
You or someone from your company has manually changed pre reported data in Dec, Jan, Feb and March. Someone from your company also verified through your E Oscar system the account was unpaid On March 28th at 12;38 PM, this is per [redacted]'s data.
We had a conference call with [redacted] and Mr [redacted] two days ago. The info you're telling the Revdex.com is not at all what Mr [redacted] confirmed with the [redacted].
You can deny the facts all you want. But I have tangible proof you're being dishonest.
The tangible proof is this simple fact....
I paid the account to $0 on March 17th. Disputed as a $0 balance on March 18th. On March 28th your company informed [redacted] the account remained unpaid and still was past due. This was an FCRA violation.
Original loan amount decreased by $7400 is a negative thing
Deleting all timely payment data is a negative thing
Verifying a dispute incorrectly is a negative thing
You're wanting me to believe that all of these things were accidents on all 3 credit bureaus parts. Not to mention all of these "errors" happened on all 3 of my reports....and all 3 of my wife's reports. 6 reports all miraculously have the same exact errors.
Is this what you're truly stating?
Final Business Response /* (4000, 20, 2014/05/01) */
I am responding to case no. XXXXXXXX, [redacted].
The credit bureaus are in charge of processing a lot of data, and unfortunately, occasionally make mistakes and have even crossed datat from other individuals. When we received the credit bureau disputes , they did not show us the same incorrect data that Mr. [redacted] referenced in his letters. It was not until Mr. [redacted] contacted us and provided us with a copy of his report that we were able to see the incorrect data and help to straighten it out. We never reported this incorrect data to prove that we sent the correct information to the credit bureaus evey month.
Certainly, we can understand Mr. [redacted]'s frustration. It is also frustrating for us when the bureaus mix up data.
We appreciate that Mr. [redacted] has settled his account with Castle Credit. His account is now closed and the bureaus are now accurately reporting the data.
As always, please feel free to contact me with any additional concerns.
[redacted]
Account Resolution Specialist
Final Consumer Response /* (4200, 18, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again Mr [redacted] is refusing to address my complaint. His general responses clearly show they're interested in resolving this issue. I can tell you from the bottom of my heart they've handled corrected their reporting errors as carelessly has they have this complaint.
Due to the fact they're stalling on their responses
And when they finally do respond they basically say nothing Im ask that you close the complaint as unresolved and mark the file accordingly.
X-XX-XX additional info from consumer:
I'm stunned at the dishonesty from mr [redacted]. We're talking bold face lies here. They absolutely are being dishonest. For him to insinuate that all
3 bureaus are making the same errors on both mine [redacted] wife's reports is ludicrous. They've been playing games (changing the status) on our account for 5 months to make the account appear worse than it factually is. I've spent >25 hours walking them through their errors. it takes 5 weeks to respond to a Revdex.com complaint (and still not address my specific complaints) but they want us to believe they're speedier in bureau disputes
X-XX-XX additional info from consumer:
Just so we're clear. My complaint was pointed to multiple FCRA infractions Castle Credit committed against me.
1. My original loan amount was lowered from $7700 to $300.
2. All timely payments were deleted....while all negative info remained.
3. The account was reported as current in Feb 2014 thus changing the deletion date from 2017 to 2021.
4. Castle verified the account has unpaid 8 days after I had paid to $0.
These are the four blatant "errors" Castle made. These four "errors" all adversely affected my personal credit report and delayed the closing of our new home purchase. The delay in closing and the 26+ hours of time I've spent on their "errors" are why we're here today.
If Castle truly want to address the complaint....it's easy....simply explain how these four "errors" happened. Pointing a finger to [redacted] and [redacted] won't hold water......it's mathematically impossible for these three reporting companies to all make the same exact errors on such a complex trade-line....odds are > 1 in a 10 trillion
Please note that before filing complaints with the Revdex.com, FTC, AG and CPA I reached out to Castle via letters, fax, phone calls and we even had a conference call with [redacted] (this was not easy to pull off).
The errors were reported directly from a Castle Credit computer via their E Oscar system. The computer used in the "error reporting" was located in their Illinois office.
Initial Business Response /* (1000, 5, 2014/03/12) */
I am responding to Case No. XXXXXXXX, [redacted]. - Our Account No. XXXXXX.
We apologize for any misunderstanding regarding the draft from Mr. [redacted]'s bank account. Certainly, we can understand how frustrating it must be for Mr....
[redacted] to be charged NSF fees. Therefore, based on Mr. [redacted]'s payment history we will be glad to credit his account for the $68.00.
Please let me know if this will resolve the complaint. We will credit his account upon notification that this complaint is resolved.
As always, please contact me with any additional concerns.
Dave [redacted]
Resolution Specialist
Final Consumer Response /* (2000, 7, 2014/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the agreement and consider this closed. Thank you for the quick response and sorry that this had to be handled in the fashion that it was.
Tell us why here... The names and phone numbers listed in the complaint are not associated with Castle Credit. This account had been charged off due to lack of payment. Castle Credit has no legal right to take this customer's home nor would we threaten to do...
so. However, by signing the contract this customer has given us a security interest in the product financed. We have opted to perfect our interest by filing a UCC-1 Financing Statement in the county records. The UCC-1 is standard in the home improvement industry and poses no problem whatsoever unless the intention is to sell the home without honoring the loan that improved the property.
I am glad to say that our Customer Service Manager, Lisa has been able to work out arrangements with this customer. Please know we are always glad to help our customers. We are confident that this customer will respond that his complaint has been completely resolved
As always, please contact me directly with any additional concerns.
January 27, 2017
size="3">
Amanda [redacted]
[redacted].
[redacted], GA 31217
Revdex.com ID [redacted]
Castle Credit Account # [redacted]
The above referenced account was established to enable Amanda [redacted] to purchase a Rainbow e2 Vacuum from an independent dealer, [redacted] LLC. [redacted] LLC is an independent business that uses many different lenders for customer financing and is not contractually obligated to finance any of its business through Castle Credit. In this case, [redacted] LLC accepted Castle Credit’s offer to purchase the finance contract for the vacuum in August 2016 and assigned the contract to Castle Credit.
On January 12, 2016, Daniel [redacted], Amanda [redacted]’s spouse, called in to pay off the account with his American Express credit card. We regularly accept American Express cards from customers. Throughout the day, we put through the card for the payoff amount three times and all three times it was declined by American Express. We informed Mr. [redacted] that he should call American Express to inquire. We also informed him that his credit card company may be treating this transaction as a cash advance. Mr. [redacted] decided to use a different credit card and that card went through.
We always put through credit card transactions in the same way and it is up to the card provider to register the transaction in accordance with their procedures. Whether a card provider registers the transaction as a cash advance is out of the control of Castle Credit and we do not receive additional income from cash advances.
We also reached out to our merchant acquirer regarding the cash advance issue. Our merchant acquirer assured us that the way card providers categorize their transactions is not specific to Castle Credit.
We are sorry to hear that Ms. [redacted] had a negative customer service experience with Castle Credit. Unfortunately, there is nothing that we could have done differently in this case.
On 3/14/16 we received [redacted]'s credit application for financing consideration. We ran one credit report and declined the offer to finance the sale. Please know that her dealer may have submitted her application to several lenders.
0in;">However, in researching this claim I did notice several inquires from the same company (Credco). Ironically, Credco ran a credit report on the same day we ran our credit report. Please know we have no affiliation with Credco nor would we have any need to run more than one credit report. Please instruct Ms. [redacted] to research these inquires through the credit bureau. We appreciate Ms. [redacted]'s dedication to improving her credit and we are glad to help steer her in the right direction. We look forward to receiving a complaint resolved notification from Ms. [redacted]. As always, please contact me directly with any questions or concerns. Sincerely,
Dave [redacted]
Account Resolution Specialist
Castle Credit Corporation
I called today to ask some question so that I could refinance my home and the First Lady I spoke to kept cutting me off. So I then asked to speak to a supervisor. When the supervisor got on the phone she was defending the unprofessional behavior of the other employee and then threatened to disconnect the call... What?.. I thought u was the customer.. This is only the second time I have called this company and both times they were extremely rude. They have to get some customer service skills and should probably try to listen instead of cutting people off or threatening to hang up on them! No professional at all!
Castle Credit Corporation is a scam company. They are currently reporting on my credit a loan that I co-signed for years ago for a water treatment system (and it was a scam as well from Rain Soft). They are reporting on my credit that this loan is a mortgage against a property that I never had any ownership or ownership interest in. The property went to short sale and some how Castle Credit has been allowed to still keep this debt open when it should have been addressed during the short sale of the property. I have requested a copy of my original contract and they will not send me one!
They had no problem calling me a million times to try and get money but told me the only way my name was going to come off of the loan is if I die or pay the loan off... I have NEVER had any ownership interest or ownership in this property yet they are destroying my credit because they are reporting it as a mortgage when it should be reported as a "installment loan" and I ask that they simply change the way they report the loan and they don't care to cooperate. I would love for them to work with me to avoid going legal but they seem to care about working with people, their customer service is awful and I will continue to make sure that everyone I come across is aware of the shady things this company does and warn them to stay far away from anything that has to do with them.
This is the WORST finance company I've ever dealt with. They placed a lien on my home the moment the financed me a USED unit and jacked up my rate once I got behind. I started back making auto-draft payments and they still were not willing to report I was in a payment plan on my credit report. It looked past due for almost 2 yrs although they were getting their money each month. Then, the worst was short sold my house and they refused to take a payoff like everyone else! They ONLY AGREED to taking a lump sum and still have me pay off the rest!! They are PREDATORY and Un-American! AVOID.AVOID.AVOID. Take your money elsewhere, PLEASE!
I am responding to complaint no. [redacted] , [redacted] & [redacted].
The [redacted]'s established an account on 3/7/14 and then canceled the financing on 5/23/14. During the interim period Castle Credit had filed a UCC-1 Financing Statement to protect it's interest in the product...
financed. Our normal procedure should have included cancelling of this UCC-1 Financing Statement. However, somehow it was overlooked. We have sent a letter to the [redacted]'s stating that the loan was cancelled and we have forwarded a UCC-3 Termination to the county. It is our hope that this letter will serve as proof that the loan was canceled & that the UCC-1 is not valid.
We apologize for any inconvenience this may have caused.
Please feel free to contact me directly with any additional questions or concerns.
Castle Credit Corporation has been harassing me about a debt with them. They called my work and gave my boss information about my debt. My debt to them is a Water Filtration system that they attached to my mortgage without having it in the contract that it would establish a second lien on my property. The property is currently undergoing short sale and I am unable to make payments on the second lien. I have spoken to them multiple times explaining the situation but they still keep calling me at work and speaking to people I work with and this is damaging to my career. I spoke with one of their collection team members and told him he could no longer contact me at work because it was damaging my career and he told me he would still call my work anytime I didn't answer the phone when he called. This is not a fair debt collection practice! I have submitted complaints with the [redacted] and [redacted] Hopefully this will help resolve the issue.
Initial Business Response /* (1000, 5, 2015/07/01) */
I am responding to case no. XXXXXXXX, [redacted]. Our account no. XXXXXX.
Castle Credit provided the financing so that Mr. [redacted] could purchase a water system from [redacted] Water of Greensboro, NC.
The terms and conditions of...
the loan contract were verified with Mr. [redacted] via his cell phone on 8/26/14. With Mr. [redacted]'s permission, we established the loan and paid [redacted] in full for his purchase. On 8/27/14, we sent a welcome letter which again reviewed the terms of the loan. On 12/3/14, Mr [redacted] called and stated that the dealer was going to pay off this account. However, when we contacted [redacted] we were told that they were not paying off the loan and that Mr. [redacted] was responsible for all payments. We relayed this information to Mr. [redacted] and payments were received.
Recently it has come to our attention that the dealer facilitated what was supposed to be a refinancing of Mr. [redacted]'s loan with Castle Credit. We have confirmed that the new financing company paid the dealer directly for this loan and did not remit any funds to Castle Credit. The loan was processed as a new loan, as the finance company was not aware of Castle Credit's loan at that time.
To date, Castle Credit has not received the payoff funds from the dealer, the customer or any third party. We have received some payments from the dealer on Mr. [redacted]'s account, which further has us concerned that Mr. [redacted] may be unaware of the situation. Since we were not involved in this refinancing, and Mr. [redacted] executed this new transaction with the dealer directly, Castle is not able to rectify this situation. Mr. [redacted] needs to pursue the dealer directly for this, and he should also inform the new finance company of this loan fraud. We are also working with legal counsel to address this matter.
Even though the account is current, we called on 6/4/2015 and left a message to touch base with Mr. [redacted] about this situation. We never heard back from Mr. [redacted]. Please know that we are willing to help in any way we can. However, it must be understood that these events have not canceled the original loan Castle made to Mr. [redacted], and the full balance is still due as of today.
It is unfortunate that Mr. [redacted] filed a complaint against us, as we are indirectly a victim of this fraud as well. Again, Mr. [redacted] can contact us at (XXX) XXX-XXXX, and we will try to help in any way we can.
As always, please contact me with any additional concerns.
Sincerely,
[redacted]
Account Resolution Specialist
I just called to get my payoff amount on my water filtration loan. this loan has been on autopay for over a year so nothing is late. plus I pay extra with that each month. when they gave me my payoff I was surprised. I asked them what the orginal loan amount was and there is only $600 difference. after three years I have only paid $600 off the orginial balance out of the $3100 I have paid out already. they tell me I have late fees, (not true), and annual fees with 21% interest rate. this is not what the orginal papers read. this is gouging and a scam. it would be over 12 years before I could pay this off. I have to find another loan company to pay this off or I will be stuck with this horrible loan for years. This company wont never give you any answers about your financing and never answer the phone when they are suppose to. I should have realized when they did not send my filtration system for my kitchen sink that they were a joke and scam.
Initial Business Response /* (1000, 9, 2014/03/31) */
I am responding to case no. XXXXXXXX, [redacted]. Our Account XXXXXX.
On 8/19/09 Castle Credit provided the financing so that Mr. [redacted] could purchase a [redacted] Water System. His scheduled monthly payments were to start...
on 9/15/09. In the complaint Mr. [redacted] states that his payments were current until March, 2011. I have forwarded an account activity report to Mr. [redacted]. The activity report shows that timely monthly payments were not received during this time frame and late fees were applied to his account in accordance with the agreement signed.
Mr. [redacted] ceased making payments after 3/7/11 and due to inactivity the account was charged off. Then on 11/15/13, Mr. [redacted] starting making payments again which changed the account status to paying charge-off. We were happy to work with Mr [redacted]. In fact, we agreed to settle the account in full for less than the balance owed. On 3/18/2014, we received a final payment to close the account.
On March 31, 2014 we sent a request to all three credit bureaus to update their records. Although we have been accurately reporting data, the bureaus will occasionally and mistakenly change something. We have forwarded a copy of this update to Mr. [redacted] for his records.
As always, please contact me with any additional concerns.
Sincerely,
[redacted]
Resolution Specialist
Initial Consumer Rebuttal /* (3000, 11, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bureaus did not fraudulently change our original loan amount from $7700 to $300, they didn't fraudulently delete all of our timely payment history and leave the missed payments either, the bureaus also didn't verify the account as unpaid 10 days after the account was PIF.
You or someone from your company has manually changed pre reported data in Dec, Jan, Feb and March. Someone from your company also verified through your E Oscar system the account was unpaid On March 28th at 12;38 PM, this is per [redacted]'s data.
We had a conference call with [redacted] and Mr [redacted] two days ago. The info you're telling the Revdex.com is not at all what Mr [redacted] confirmed with the [redacted].
You can deny the facts all you want. But I have tangible proof you're being dishonest.
The tangible proof is this simple fact....
I paid the account to $0 on March 17th. Disputed as a $0 balance on March 18th. On March 28th your company informed [redacted] the account remained unpaid and still was past due. This was an FCRA violation.
Original loan amount decreased by $7400 is a negative thing
Deleting all timely payment data is a negative thing
Verifying a dispute incorrectly is a negative thing
You're wanting me to believe that all of these things were accidents on all 3 credit bureaus parts. Not to mention all of these "errors" happened on all 3 of my reports....and all 3 of my wife's reports. 6 reports all miraculously have the same exact errors.
Is this what you're truly stating?
Final Business Response /* (4000, 20, 2014/05/01) */
I am responding to case no. XXXXXXXX, [redacted].
The credit bureaus are in charge of processing a lot of data, and unfortunately, occasionally make mistakes and have even crossed datat from other individuals. When we received the credit bureau disputes , they did not show us the same incorrect data that Mr. [redacted] referenced in his letters. It was not until Mr. [redacted] contacted us and provided us with a copy of his report that we were able to see the incorrect data and help to straighten it out. We never reported this incorrect data to prove that we sent the correct information to the credit bureaus evey month.
Certainly, we can understand Mr. [redacted]'s frustration. It is also frustrating for us when the bureaus mix up data.
We appreciate that Mr. [redacted] has settled his account with Castle Credit. His account is now closed and the bureaus are now accurately reporting the data.
As always, please feel free to contact me with any additional concerns.
[redacted]
Account Resolution Specialist
Final Consumer Response /* (4200, 18, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again Mr [redacted] is refusing to address my complaint. His general responses clearly show they're interested in resolving this issue. I can tell you from the bottom of my heart they've handled corrected their reporting errors as carelessly has they have this complaint.
Due to the fact they're stalling on their responses
And when they finally do respond they basically say nothing Im ask that you close the complaint as unresolved and mark the file accordingly.
X-XX-XX additional info from consumer:
I'm stunned at the dishonesty from mr [redacted]. We're talking bold face lies here. They absolutely are being dishonest. For him to insinuate that all
3 bureaus are making the same errors on both mine [redacted] wife's reports is ludicrous. They've been playing games (changing the status) on our account for 5 months to make the account appear worse than it factually is. I've spent >25 hours walking them through their errors. it takes 5 weeks to respond to a Revdex.com complaint (and still not address my specific complaints) but they want us to believe they're speedier in bureau disputes
X-XX-XX additional info from consumer:
Just so we're clear. My complaint was pointed to multiple FCRA infractions Castle Credit committed against me.
1. My original loan amount was lowered from $7700 to $300.
2. All timely payments were deleted....while all negative info remained.
3. The account was reported as current in Feb 2014 thus changing the deletion date from 2017 to 2021.
4. Castle verified the account has unpaid 8 days after I had paid to $0.
These are the four blatant "errors" Castle made. These four "errors" all adversely affected my personal credit report and delayed the closing of our new home purchase. The delay in closing and the 26+ hours of time I've spent on their "errors" are why we're here today.
If Castle truly want to address the complaint....it's easy....simply explain how these four "errors" happened. Pointing a finger to [redacted] and [redacted] won't hold water......it's mathematically impossible for these three reporting companies to all make the same exact errors on such a complex trade-line....odds are > 1 in a 10 trillion
Please note that before filing complaints with the Revdex.com, FTC, AG and CPA I reached out to Castle via letters, fax, phone calls and we even had a conference call with [redacted] (this was not easy to pull off).
The errors were reported directly from a Castle Credit computer via their E Oscar system. The computer used in the "error reporting" was located in their Illinois office.
Initial Business Response /* (1000, 5, 2014/03/12) */
I am responding to Case No. XXXXXXXX, [redacted]. - Our Account No. XXXXXX.
We apologize for any misunderstanding regarding the draft from Mr. [redacted]'s bank account. Certainly, we can understand how frustrating it must be for Mr....
[redacted] to be charged NSF fees. Therefore, based on Mr. [redacted]'s payment history we will be glad to credit his account for the $68.00.
Please let me know if this will resolve the complaint. We will credit his account upon notification that this complaint is resolved.
As always, please contact me with any additional concerns.
Dave [redacted]
Resolution Specialist
Final Consumer Response /* (2000, 7, 2014/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the agreement and consider this closed. Thank you for the quick response and sorry that this had to be handled in the fashion that it was.
Tell us why here... The names and phone numbers listed in the complaint are not associated with Castle Credit. This account had been charged off due to lack of payment. Castle Credit has no legal right to take this customer's home nor would we threaten to do...
so. However, by signing the contract this customer has given us a security interest in the product financed. We have opted to perfect our interest by filing a UCC-1 Financing Statement in the county records. The UCC-1 is standard in the home improvement industry and poses no problem whatsoever unless the intention is to sell the home without honoring the loan that improved the property.
I am glad to say that our Customer Service Manager, Lisa has been able to work out arrangements with this customer. Please know we are always glad to help our customers. We are confident that this customer will respond that his complaint has been completely resolved
As always, please contact me directly with any additional concerns.
Sincerely,
Dave [redacted]
Account Resolution Specialist
January 27, 2017
size="3">
Amanda [redacted]
[redacted].
[redacted], GA 31217
Revdex.com ID [redacted]
Castle Credit Account # [redacted]
The above referenced account was established to enable Amanda [redacted] to purchase a Rainbow e2 Vacuum from an independent dealer, [redacted] LLC. [redacted] LLC is an independent business that uses many different lenders for customer financing and is not contractually obligated to finance any of its business through Castle Credit. In this case, [redacted] LLC accepted Castle Credit’s offer to purchase the finance contract for the vacuum in August 2016 and assigned the contract to Castle Credit.
On January 12, 2016, Daniel [redacted], Amanda [redacted]’s spouse, called in to pay off the account with his American Express credit card. We regularly accept American Express cards from customers. Throughout the day, we put through the card for the payoff amount three times and all three times it was declined by American Express. We informed Mr. [redacted] that he should call American Express to inquire. We also informed him that his credit card company may be treating this transaction as a cash advance. Mr. [redacted] decided to use a different credit card and that card went through.
We always put through credit card transactions in the same way and it is up to the card provider to register the transaction in accordance with their procedures. Whether a card provider registers the transaction as a cash advance is out of the control of Castle Credit and we do not receive additional income from cash advances.
We also reached out to our merchant acquirer regarding the cash advance issue. Our merchant acquirer assured us that the way card providers categorize their transactions is not specific to Castle Credit.
We are sorry to hear that Ms. [redacted] had a negative customer service experience with Castle Credit. Unfortunately, there is nothing that we could have done differently in this case.
On 3/14/16 we received [redacted]'s credit application for financing consideration. We ran one credit report and declined the offer to finance the sale. Please know that her dealer may have submitted her application to several lenders.
0in;">However, in researching this claim I did notice several inquires from the same company (Credco). Ironically, Credco ran a credit report on the same day we ran our credit report. Please know we have no affiliation with Credco nor would we have any need to run more than one credit report. Please instruct Ms. [redacted] to research these inquires through the credit bureau. We appreciate Ms. [redacted]'s dedication to improving her credit and we are glad to help steer her in the right direction. We look forward to receiving a complaint resolved notification from Ms. [redacted]. As always, please contact me directly with any questions or concerns. Sincerely,
Dave [redacted]
Account Resolution Specialist
Castle Credit Corporation
Dave [redacted] Account Resolution Specialist.
I called today to ask some question so that I could refinance my home and the First Lady I spoke to kept cutting me off. So I then asked to speak to a supervisor. When the supervisor got on the phone she was defending the unprofessional behavior of the other employee and then threatened to disconnect the call... What?.. I thought u was the customer.. This is only the second time I have called this company and both times they were extremely rude. They have to get some customer service skills and should probably try to listen instead of cutting people off or threatening to hang up on them! No professional at all!
Castle Credit Corporation is a scam company. They are currently reporting on my credit a loan that I co-signed for years ago for a water treatment system (and it was a scam as well from Rain Soft). They are reporting on my credit that this loan is a mortgage against a property that I never had any ownership or ownership interest in. The property went to short sale and some how Castle Credit has been allowed to still keep this debt open when it should have been addressed during the short sale of the property. I have requested a copy of my original contract and they will not send me one!
They had no problem calling me a million times to try and get money but told me the only way my name was going to come off of the loan is if I die or pay the loan off... I have NEVER had any ownership interest or ownership in this property yet they are destroying my credit because they are reporting it as a mortgage when it should be reported as a "installment loan" and I ask that they simply change the way they report the loan and they don't care to cooperate. I would love for them to work with me to avoid going legal but they seem to care about working with people, their customer service is awful and I will continue to make sure that everyone I come across is aware of the shady things this company does and warn them to stay far away from anything that has to do with them.
Non stop calls, constant harassment after being contacted not too. Follow none of the debt collectors laws
This is the WORST finance company I've ever dealt with. They placed a lien on my home the moment the financed me a USED unit and jacked up my rate once I got behind. I started back making auto-draft payments and they still were not willing to report I was in a payment plan on my credit report. It looked past due for almost 2 yrs although they were getting their money each month. Then, the worst was short sold my house and they refused to take a payoff like everyone else! They ONLY AGREED to taking a lump sum and still have me pay off the rest!! They are PREDATORY and Un-American! AVOID.AVOID.AVOID. Take your money elsewhere, PLEASE!
I am responding to complaint no. [redacted] , [redacted] & [redacted].
The [redacted]'s established an account on 3/7/14 and then canceled the financing on 5/23/14. During the interim period Castle Credit had filed a UCC-1 Financing Statement to protect it's interest in the product...
financed. Our normal procedure should have included cancelling of this UCC-1 Financing Statement. However, somehow it was overlooked. We have sent a letter to the [redacted]'s stating that the loan was cancelled and we have forwarded a UCC-3 Termination to the county. It is our hope that this letter will serve as proof that the loan was canceled & that the UCC-1 is not valid.
We apologize for any inconvenience this may have caused.
Please feel free to contact me directly with any additional questions or concerns.
[redacted]
Account Resolution Specialist
Castle Credit Corporation has been harassing me about a debt with them. They called my work and gave my boss information about my debt. My debt to them is a Water Filtration system that they attached to my mortgage without having it in the contract that it would establish a second lien on my property. The property is currently undergoing short sale and I am unable to make payments on the second lien. I have spoken to them multiple times explaining the situation but they still keep calling me at work and speaking to people I work with and this is damaging to my career. I spoke with one of their collection team members and told him he could no longer contact me at work because it was damaging my career and he told me he would still call my work anytime I didn't answer the phone when he called. This is not a fair debt collection practice! I have submitted complaints with the [redacted] and [redacted] Hopefully this will help resolve the issue.
Initial Business Response /* (1000, 5, 2015/07/01) */
I am responding to case no. XXXXXXXX, [redacted]. Our account no. XXXXXX.
Castle Credit provided the financing so that Mr. [redacted] could purchase a water system from [redacted] Water of Greensboro, NC.
The terms and conditions of...
the loan contract were verified with Mr. [redacted] via his cell phone on 8/26/14. With Mr. [redacted]'s permission, we established the loan and paid [redacted] in full for his purchase. On 8/27/14, we sent a welcome letter which again reviewed the terms of the loan. On 12/3/14, Mr [redacted] called and stated that the dealer was going to pay off this account. However, when we contacted [redacted] we were told that they were not paying off the loan and that Mr. [redacted] was responsible for all payments. We relayed this information to Mr. [redacted] and payments were received.
Recently it has come to our attention that the dealer facilitated what was supposed to be a refinancing of Mr. [redacted]'s loan with Castle Credit. We have confirmed that the new financing company paid the dealer directly for this loan and did not remit any funds to Castle Credit. The loan was processed as a new loan, as the finance company was not aware of Castle Credit's loan at that time.
To date, Castle Credit has not received the payoff funds from the dealer, the customer or any third party. We have received some payments from the dealer on Mr. [redacted]'s account, which further has us concerned that Mr. [redacted] may be unaware of the situation. Since we were not involved in this refinancing, and Mr. [redacted] executed this new transaction with the dealer directly, Castle is not able to rectify this situation. Mr. [redacted] needs to pursue the dealer directly for this, and he should also inform the new finance company of this loan fraud. We are also working with legal counsel to address this matter.
Even though the account is current, we called on 6/4/2015 and left a message to touch base with Mr. [redacted] about this situation. We never heard back from Mr. [redacted]. Please know that we are willing to help in any way we can. However, it must be understood that these events have not canceled the original loan Castle made to Mr. [redacted], and the full balance is still due as of today.
It is unfortunate that Mr. [redacted] filed a complaint against us, as we are indirectly a victim of this fraud as well. Again, Mr. [redacted] can contact us at (XXX) XXX-XXXX, and we will try to help in any way we can.
As always, please contact me with any additional concerns.
Sincerely,
[redacted]
Account Resolution Specialist