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G W Investments Reviews (5)

To Whom It May Concern, I just received another packet regarding this complaint, simply stated I will be forwarding to my attorney and begin litigation against [redacted] I am tired of her abuse and her slanderous remarks against my companyI too have the emails and her pictures with the acceptation of a few coolers in question, the balance is more than acceptableWe agreed to help her before we even saw the coolers to try to appease her, which is virtually impossibleHer accusations are ridiculous and we would have been more than happy to work with her as we do with all our clients, to rectify the issueUnfortunately, she has decided to go another route and we shall respond in kind,I fully reject her response and will have my attorney handle this matter from here on outThank you, [redacted] Salisbury SalesCEO [redacted] Follow us on Twitter

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Revdex.com:Please review the attached files - they contain all of the important pieces of information/correspondence regarding this casePhoto evidence of the condition of the items received is also attached and demonstrates that the defects represented could in no possible way be caused during transitI am truly shocked at every statement in their response to my complaint and their attempt at defamation of characterTo avoid simply a “He Said, She Said” I think that after reviewing the information and time stamps you will understand why contacting the Revdex.com was a necessary stepWhile I do hope that my company will see compensation for the defective merchandise that was agreeably accepted back by Salisbury Sales with the promise of a refund, I also hope to help other consumers from making the same mistake with a business that has proven to be disorganized and dishonest Regards, [redacted]

To whom it ma concern:This is in response to Complaint Number [redacted], filed by Ms. [redacted] of [redacted].Ms. [redacted] placed the order for a custom beer cooler November of last year. As is the case with all overseas orders, we required payment up front.  The complications and...

issues complained of are largely due to Ms. [redacted]’s lack of response to questions and necessary approvals needed as a prerequisite to delivery, and impeded our ability to make a timely delivery before the Chinese New Year.  When I contacted her on a Friday the end of January, she thought it was more important to chastise  my lack of providing the information on a previous email thread, than it was to resolve the issues and assure a timely delivery.  That contact occurred when I was out of the office and unable to access my computer.  The purpose of the conversation, from my perspective, was to get her to approve a layout, again, so we could meet her deadlines.  While this could have been accomplished if Ms. [redacted] would have ceased the confrontational attitude and worked cooperatively, I told her that I could not be certain that delivery would be likely until April without her cooperation and approval. She was fully aware of this, and she instructed me to email the information attached to the correct email-thread. I did so the following Monday, once I was back in the office and at my computer.She received the goods and, unfortunately, several of the coolers were damaged in transit.  She sent us pictures and decided to send half of the order back to us. Upon receipt of the damaged goods, we examined each of the returned items.  As we went through every box and found that, in reality, only a few were actually damaged, and the vast majority of the coolers were absolutely fine.Because we are concerned about our service reputation, I offered to replace them at our expense, which she accepted.  Three weeks later, while her order was in production, Ms. [redacted] informed us that she didn’t want them. Because the coolers were in production, and we were obligated to pay our supplier, we incurred additional costs and expense, due to her disregard, and now obvious gamesmanship.Because of her toxic attitude and obvious disregard for our position, we stopped responding to her as her time frame for a refund was not met. It took time to go through every box looking for any defects in the product, and assuring ourselves that she was being totally insincere in her efforts to work with us.  Because the goods were returned as defective, even though most were, in fact, in perfect condition, we had to send all the boxes back to the factory, and then deal with the return policies of the manufacturers, which is a time-consuming exercise, because there are procedures that must be met.  This complaint is driven by Ms. [redacted]’s lack of knowledge and appreciation for custom and usage involved in overseas manufacturing, and simply stated she feels as though we should lose money on yet another shipment. We have never had this issue with this product before, as it comes from a reputable source. We have over 55 years’ experience in this in business, are extremely well organized, and have a strong and satisfied clientele. We are always more than willing to bend over backwards to keep our clients happy, and are always looking for a way to make sure that all our customers are happy and are treated fairly.  Unfortunately, as in any business, there are those clients who – no matter what hoops a business runs through to assure their satisfaction – will never be made satisfied, will always complain, and feel victimized.In this particular transaction, Ms. [redacted], an obviously unhappy person in general, remained very difficult, refused to listen, did not want to understand the process, and regardless of how hard we worked for her, would never be happy with the outcome. That is what transpired here.  She obviously has other issues involving her work, and it is clear that she is attempting to hurt our company in order to compensate for something else in her private or work life.  Merely stating that there is an issue doesn’t make it true or correct. [redacted]Salisbury SalesCEO[redacted]Follow us on Twitter

To Whom It May Concern, I just received another packet regarding this complaint, simply stated I will be forwarding to my attorney and begin litigation against [redacted].  I am tired of her abuse and her slanderous remarks against my company. I too have the emails and her pictures with the acceptation of a few coolers in question, the balance is more than acceptable. We agreed to help her before we even saw the coolers to try to appease her, which is virtually impossible. Her accusations are ridiculous and we would have been more than happy to work with her as we do with all our clients, to rectify the issue. Unfortunately, she has decided to go another route and we shall respond in kind,. I fully reject her response and will have my attorney handle this matter from here on out. Thank you, [redacted]Salisbury SalesCEO[redacted]Follow us on Twitter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Revdex.com:Please review the attached files - they contain all of the important pieces of information/correspondence regarding this case. Photo evidence of the condition of the items received is also attached and demonstrates that the defects represented could in no possible way be caused during transit. I am truly shocked at every false statement in their response to my complaint and their attempt at defamation of character. To avoid simply a “He Said, She Said” I think that after reviewing the information and time stamps you will understand why contacting the Revdex.com was a necessary step. While I do hope that my company will see compensation for the defective merchandise that was agreeably accepted back by Salisbury Sales with the promise of a refund, I also hope to help other consumers from making the same mistake with a business that has proven to be disorganized and dishonest.
Regards,
[redacted]

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