From: GW P*** AUTO Sent: Thursday, July 20, 3:PM To: info Subject: ID *** I have read the complaint you sent me The customer did purchase a used part and returned it claiming it did not workI replaced it with another one The
customer did not want a replacement but did end up taking itHe returned it alsoThere is a sign prominently displayed above the parts counter that says NO CASH REFUNDSSTORE CREDIT FOR RETURNSThat sign has been there in excess of yearsIn addition to the sign the sales ticket also says SOLD AS IS, NO RETURNSI am sorry the customer is upsetI will keep his store credit on the books until such time he chooses to use it. Sincerely, Jeff P*** New Castle Auto Broad StNew Castle, IN
From: GW P*** AUTO Sent: Thursday, July 20, 3:PM To: info Subject: ID *** I have read the complaint you sent me The customer did purchase a used part and returned it claiming it did not workI replaced it with another one The
customer did not want a replacement but did end up taking itHe returned it alsoThere is a sign prominently displayed above the parts counter that says NO CASH REFUNDSSTORE CREDIT FOR RETURNSThat sign has been there in excess of yearsIn addition to the sign the sales ticket also says SOLD AS IS, NO RETURNSI am sorry the customer is upsetI will keep his store credit on the books until such time he chooses to use it. Sincerely, Jeff P*** New Castle Auto Broad StNew Castle, IN