G4 Design House Reviews (4)
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G4 Design House Rating
Description: Web Design, Search Engine Optimization Services
Address: 501 W Broadway #321, San Diego, California, United States, 92101
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Mr [redacted] had led our sales representative to believe that he was the owner of an established business, which is what our services requires to qualify as we provide monthly payments for our web development, Not only was this not the case, but Mr [redacted] was terminated from his job and no longer employedWe decided that we were going to terminate that contract as it was in our cancellation policyWe were going to offer him the option to do a pay deal where he could pay half now and half upon completionUnfortunately, this slipped through the cracks and ownership was not ware the conversation with Mr [redacted] did not happenWhen Mr [redacted] called us a couple weeks later and we realized he was not aware of the changeWe apologized and immediately refunded his depositWe did offer Mr [redacted] the option to split payments and we promised him we would complete the work within the same original time frame we estimated for him by fast tracking his projectWe also offered him a 15% discount on the service for the situationHe refused the offer and said he was going to smear our name all over the internetGDesign House made a mistake with no doubt, but that's all it wasAn oversight on our side, but believe we did everything we could to make it right
The worst customer service ever
Mr. [redacted] had led our sales representative to believe that he was the owner of an established business, which is what our services requires to qualify as we provide monthly payments for our web development, Not only was this not the case, but Mr. [redacted] was terminated from his job and no longer...
employed. We decided that we were going to terminate that contract as it was in our 30 cancellation policy. We were going to offer him the option to do a 2 pay deal where he could pay half now and half upon completion. Unfortunately, this slipped through the cracks and ownership was not ware the conversation with Mr. [redacted] did not happen. When Mr. [redacted] called us a couple weeks later and we realized he was not aware of the change. We apologized and immediately refunded his deposit. We did offer Mr. [redacted] the option to split payments and we promised him we would complete the work within the same original time frame we estimated for him by fast tracking his project. We also offered him a 15% discount on the service for the situation. He refused the offer and said he was going to smear our name all over the internet. G4 Design House made a mistake with no doubt, but that's all it was. An oversight on our side, but believe we did everything we could to make it right.
I highly recommend G4 Design House. They have been great to work with on our company website, they are very prompt, and their work is exceptional! Thank you G4 Design House!!!!