GA Flooring Reviews (%countItem)
GA Flooring Rating
Address: 6402 Atlantic Blvd Ste 215, Norcross, Georgia, United States, 30071
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This request includes the following complaint type(s): Billing Issues, Customer Service Issues, Service Issues, Repair Issues, Refund Issues, Product Issues.
Hardwood and Vinyl product and flooring were purchased on 12/4/2018. Hardwood floor delivered on Wednesday 12/12/18. Installer brought vinyl on Saturday, 12/15/2018. Old hardwood floor that was down for 13-14 years was pulled up and new flooring installed (both old and new were glued down applications over concrete slab).
After vinyl installation was completed but hardwood flooring was still in process, we noticed that the vinyl installed was not the one we selected and paid for. Later that week, the sales manager / owner would report to us that GA Flooring chose not to install what we originally selected because, from their experience in flipping 20 - 25 homes a month, the vinyl we chose would not go along with design standards that flow into hardwood (vinyl in laundry off of foyer, hardwood in foyer) and that's why they chose not to install what we picked but chose another instead.
Shortly after the hardwood installation tech left, dips / flexing in and popping sounds were discovered while walking the hardwood floors. In addition, the transitions / thresholds (2) installed were too large, causing us to injure our feet. Some quarter round was missing and also the old quarter round was installed back in the laundry room after we spoke with the installer because they need to change out the vinyl to what we originally picked.
Fast forward, after going back with GA Flooring regarding their prep process in the hardwood installation and other concerns, they were invited to come out and inspect their technician's work and to correct the issues. The Sales Manager / owner then sent a final reply referring it to his legal team and he no longer responded to additional inquiries.
Product_Or_Service: Hardwood and Vinyl flooring and installation
Order_Number: N/A
Account_Number: All State Claim#
Refund Due to the treatment I received as a customer and GA Flooring's failure to follow the manufacturer's installation guide to check for subfloor flatness as well as verify and correct other reported issues, I have to seek another trusted flooring professional. GA Flooring won't provide written confirmation of the prep work the installer performed before laying the floors down. Also, they refuse to come out to inspect their installer's work to verify and address my issues.
Contact Email: ***@gaflooring.com
We have been in constant contact with the customer since the installation was completed. Our estimate was approved by the adjuster at *** thru an insurance claim. The approved estimate was to replace the hardwood with like hardwood. No claim was made nor monies allocated to level their existing concrete subfloor. Their unlevel subfloor is an existing condition and not caused by the fire or stated as a claim to fix with *** We replaced the hardwoods with like hardwoods per the insurance claim. Our installation was excellent and have offered to come out and make small adjustments necessary to accommodate the customer. However, the customer has been harassing and aggressive in his tone and approach. After politely explaining to him we do not level concrete subfloors, we install floor coverings, he became belligerent and began bullying tactics via midnight emails and making demands. His harassing comments have prevented us from stepping foot into his home again. We have taken a 50% deposit of $1,270 and he has an outstanding balance of $1,269.The installation has been completed and we have a post installation signed statement by him acknowledging that the installation has been completed satisfactorily. We had asked for him to pay in full and he refuses stating he wants his concrete subfloor leveled, which is out of our scope of work.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. Vendor terminated communication 5 days after installation, ignored additional emails to inspect workmanship and provide detailed documentation of work performed.
2. Vendor failed to address other issues including the installation of the wrong vinyl, incorrect sizes of transitions, missing quarter round, unsealed quarter round, old quarter round reinstalled. These are not small adjustments as the vendor stated.
3. Video link showing the installation issues is on page 2 of the complaint for viewing.
4. *** requirement concerning issues affecting restoration to pre-loss condition were furnished to vendor (page 26) before they accepted the job and payment. The vendor chose to ignore this requirement.
5. Vendor wrote (page 21) that there was no way to check for subfloor flatness prior to installation whereas the manufacturer's product installation guide (page 6) outlines how to perform the check under the section 'Subfloor Requirements'.
6. Ignoring the manufacturer's pre-installation instructions to check for subfloor flatness unarguably had a direct and unacceptable effect on the outcome of the installation. Replacing the hardwood with like hardwood does not release the vendor from performing the appropriate pre-installation work to ensure an acceptable installation.
7. Vendor mistakenly believes that I am attempting to hold them responsible for repairing any assumed flatness issues with my floor. However, items 2, 5 and 6 are the issues I have with the vendor's work.
8. Vendor's installer confirmed that he was done and handed me a document to sign after 1AM on 12/16/2018 (start time 11AM on 12/15/18). On this same document, I wrote a note "wrong vinyl installed". The installer said the vendor would reach out to me about this later that day and he installed the old quarter round back because the vinyl would need to be changed out. On 12/16/2018, additional installation issues were being discovered and sent to the vendor. On 12/17/2018, a conference call and email communication took place to discuss these issues.
9. Without an inspection, how can the vendor, sight unseen, determine that the hardwood flooring issues reported has to do with the subfloors and not the actual installation? As a step towards resolution, I propose for the vendor to pay for a professional inspection from a certified flooring inspector from the National Wood Flooring Association or the National Institute of Certified Floorcovering Inspectors. This inspector will not be personally or professionally affiliated with either the vendor, installer or myself and would provide a complete and detailed report with pictures to both the vendor and me.
(The consumer indicated he/she DID NOT accept the response from the business.)
Craig Strah from GA Flooring said in a conference call one the day after we began reporting issues that they could "level the subfloors, but not for free." Craig also provided written confirmation of that conversation (see pages 24 and 23 of the original Revdex.com complaint) upon which we asked for a detailed summary to get the additional funding from Allstate to correct the subfloor issues.
Allstate's "specifications" were to replace my hardwood flooring. However, that did not mean skip performing the appropriate pre-installation work, install the wrong vinyl, lay down transitions that are too large for the doorways, creating trip hazards and other improper finishes. The issues, again, include GA Flooring not performing the necessary pre-installation checks as documented by the manufacturer which has zero to do with Allstate and everything to do with GA Flooring's workmanship. GA Flooring's failure to abide by the manufacterer's guide to pre-installation resulted in the current condition of the flooring (sinking, popping, etc). This was further confirmed by a third party contractor who took pictures and documented his findings of which I provided.
GA Flooring continues to repeat ad nauseum through the Revdex.com that they did a thorough and professional job in light of the fact I have provided copies of written emails / text messages and photographic proof that confirms the opposite. GA Flooring continues to make factually inaccurate statements although their own emails and text messages confirm otherwise.
I am seeking the adjusted $424 refund to resolve this matter and get the incomplete and partially failed installation of my hardwood flooring corrected.
We paid for Materials and labor on this entire job. The customer's deposit was received for $1,270 which paid for materials. He still owes us $1,269 which we have forfeited because of the customer's complaints.
This job was approved and completed to the exact specifications of the *** claim# XXXXXXXXXX and adjuster.
Mr. is demanding we perform work outside the scope of his *** claim and our scope of business to level his concrete flooring Which was NOT included in *** claim nor in our estimate that was approved by ***
Adjuster as work needing to be done.
We did not claim to be able to level his concrete floor, nor have the ability to level his existing concrete foundation. Nor did Allstate mention anything regarding leveling his concrete foundation.
Customer's rude, demanding and bullying tactics have prevented us from stepping foot into his home. Therefore we have taken several pictures proving his floors were installed properly and professionally.