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GA Wright Sales, Inc.

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Reviews GA Wright Sales, Inc.

GA Wright Sales, Inc. Reviews (5)

I don’t believe this complaint was placed by our client, *** ***. I have tried to contact Ms*** to verify the complaint but have been unable to do soThe consultants who worked with her have also been unable to make contact. There was no indication during the event or at
the time the consultant left that there was a complaint or any unresolved issues

Initial Business Response /* (1000, 7, 2015/08/12) */
I always regret having an unhappy client and am very sorry when a sale does not reach our client's expectations for total sales
We referred a qualified consultantIn this case the consultant had been district manager for Wal-Mart Stores and
CEO of The Dollar Market Stores, Incbefore his consulting career
The inventory level was not as represented by our clientHe did not have a viable inventory control system and had not taken a recent inventoryHis POS system also did not function correctlyThe consultant estimated actual inventory at 64% of the represented figure
The client failed to take the advice of the consultantHe failed to provide the seven employees requested to move and price merchandiseThe consultant was often the only person in the storeLack of employees resulted in a large percentage of inventory that could not be moved onto the sales floor, priced and merchandisedHe also failed to follow advice concerning advertising the sale
The client was an absentee owner and was absent from the store for long periods of time during the saleHe failed to make critical decisions, to follow advice or to help with critical tasks during the sale
The client agreement required the client to pay a flat fee for advice provided by the consultant with no guarantee of specific resultsAll provisions of this agreement were followed by the consultant and this company
Given the obstacles to the conduct of this program the results appear goodInitial sales were very strong but failure to follow advice, lack of employees and lack of inventory resulted in lower total sales than anticipate by the client
While we are sorry to have an unhappy client it is very clear any shortfall in results was due to our clientI find no reason to provide a refund for services provided in good faith by the consultant
Initial Consumer Rebuttal /* (3000, 9, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the inventory was not misrepresentedWe had taken a hand count physical inventory at the beginning of the yearWe also had complete records of inventory purchases and sales figures for the year to determine the inventoryMy POS system was working properlyThere is no way in the short amount of time from inventory taken until the sale started that there would have been that big of a difference
As far as the seven employees, I was told by *** that the employees I had would be sufficient to run the saleWhen the consultant arrived and said I needed to hire another employees, I called and *** said that there was no need for that manyIn a town of people, how do you find temporary employees on one day notice!
I was not present during operating hours during the last weeks of the saleHowever, I was in constant contact with the consultant to make decisionsI also put in more hours in the evenings than the consultant did during business hoursI did this to make sure everything he had on the list got accomplished before business hours the next dayThe consultant was never the only one in the storeWe had a minimum of employees everydayThe first week of the sale we had employees everydayStore hours were 7:30-M-F and 8-on SaturdayThe consultant typically showed up around 9:30-10, took an hour lunch break and left between 4-4:When the consultant left he took the books with him, which prevented us from being able to get caught up after hoursHe kept telling us that we needed to keep the books caught up everydayAlmost impossible when the books are in use during the busy time and then gone when we would have had the time to "catch" them up
I had informed *** that I would not be able to be there during store hours for the last few weeks of the saleShe informed me that it was no problem, in fact many times the owner can't be there at all during the saleMy wife who is also owner of the business was there the whole time
I have email documentation of the "critical" decisions that needed to be made
I understand the consultant's retail background, before his consulting career helps with knowledgeAll of his background dealt with much larger communities and he lacked the understanding of small townsI believe this had a big impact on the sale
I know there was a flat fee with no guaranteed results, however when told by *** that we would more than likely get way more than what we were needing to get out of the sale and then missing the figures by $60-$70kThat is unacceptableThe first few days of the sale were strong, after that it was no different than our average sales and in fact some days the customer counts were lower than averages
Again this response shows me that G.AWright takes no responsibility and always puts the blame somewhere elseIn my initial complaint I talked about how we were told what day to send a mailing out, and then were told it was going out too early and it was affecting salesSo were told to switch the mailing day, and then we were told it was getting out too late and that it was affecting salesWe were told all of this was our fault and no fault of the consultantWe were doing exactly as we were toldThis was about weeks into the saleWhy did the "expert" not catch any of this beforeAll I could see week after week was blame on us that the sale was not going how it shouldThere was never any solutions, and the consultant did not appear to have the "connections" in the industry to help sell things offI was given a list of similar business to get ahold of to see if they were interested in buying some of the inventoryOn the list was that had been out of business for over a year and one was MY OWN BUSINESS! So much for "connections" and "sources"
I'm sure we made mistakes along the way, and we take blame for that, but most of what we did was based on what the consultant advised us to doDuring a stressful time, it is hard to make all of the right decisions, which is why we had a consultantBy following what the consultant wanted us to do, I don't see how G.AWright takes no blame in the lack of results
I have instilled in my kids to take responsibility for their own actionsI guess in this company the standards are a little lowerThis company believes in taking money, no results, and blame others for failureIt is sad when many in the community asked if we were paying the consultant, because he was in front of the computer 90% of the time
Final Business Response /* (4000, 14, 2015/09/18) */
This complaint has been resolved

Initial Business Response /* (1000, 6, 2015/05/14) */
This complaint has been resolved.

Complaint: 11107519
I am rejecting this response because:I am awaiting  a letter  from the company and as soon as I receive it I will respond to Revdex.com again.
Sincerely,
[redacted]

I received a phone call from Ms. [redacted] confirming that she and her daughter entered the complaint.  I have been in conversations with her in an attempt to resolve her complaint.  We have a verbal agreement and I believe this will be resolved soon.

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Address: 11900 Parklawn Dr Ste. 340, Denver, Colorado, United States, 20852-2624

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301984 0 0
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