Gabbit

Response to the claims of [redacted] Ware of F&R Services with regard to services offered and rendered by Gabbit Telecommunications:An initial meeting with [redacted] Ware of F&R Services was held on Saturday February 18th at 230p at their offices located at [redacted] ** *** [redacted] ***, Co-Founder, personally met with [redacted] and explained how Gabbit could provide phone services for F&RAs is standard and part of Gabbit’s sales process all costs were discussed for F&R’s service:- Two voice lines: $per month- One Physical Fax: $per month- One Fax ATA (one-time charge): $+ t/s- Installation (one-time charge): $99- Future phone bills would be $including all taxes, fees and surcharges- Annual savings of roughly $per yearMr [redacted] ran several tests onsite and explained to [redacted] that his current [redacted] internet service could not support Gabbit’s VoIP phone service [redacted] stated that he was impressed with all the tests from Gabbit and stated that Mr [redacted] provided more information than any of the [redacted] technicians who had visited his officeMr [redacted] stated that F&R would need to improve their broadband internet service in order to support Gabbit’s more robust phone serviceMr [redacted] also stated that [redacted] ’s internet would provide better service at a lower cost than ***’s current service [redacted] stated that [redacted] did not serve his location and he could not obtain their internetMr [redacted] offered to call his contacts at [redacted] to see if they could provide broadband for F&RMr [redacted] did contact a [redacted] Representative who spoke to [redacted] , ran site survey’s and attempted to provide service to F&R.In late May, [redacted] called Mr [redacted] stating that [redacted] (business located in the same building) had obtained [redacted] internet service [redacted] stated that he was now ready to proceed with Gabbit phone serviceA subsequent appointment was scheduled for May 31st.On May 31st Mr [redacted] met with and signed F&R Services up for Gabbit phone service [redacted] signed all documentation agreeing to the terms and conditions as outlined in the End User License Agreement which can be found on Gabbit’s website under the Terms & Conditions/EULA sectionGabbit proceeded with all necessary work to port F&R’s numbers from ***On June 5th, [redacted] was notified that Gabbit would receive his phone numbers from [redacted] on 6/15/and that a Gabbit installer would be on site at 930am to handle all aspects of the installation and make certain phone and fax services were functioning properlyVoice traffic was successful and calls were operating on Gabbit’s network for F&R Services (call logs support this fact).During the installation one of the installer’s key tools broke and the primary installation could not be completedGabbit has many installation options and a secondary model was temporarily employed until another installer could get to F&R’s site to complete the primary installation [redacted] agreed to allow Gabbit to come back Monday June 19th at 9am to complete the primary installationIt is important to note that even though the primary installation could not be completed as designed all phone and fax services were functioning normally for F&R Services and, again, call logs support this fact[redacted] called Gabbit Customer Service during the afternoon of June 15th at roughly 209pm stating he was having service issues on his phone line [redacted] spoke to a Gabbit Customer Service agent for morethan minutesGabbit was not having service issues across the states in which it provides phone service so the issue had to be an onsite/local issue at F&R [redacted] stated he wanted a Gabbit technician to come back to check out the situationBoth the original installer and Mr [redacted] arrived at F&R at 430pm to identify any issues [redacted] held the installer and Mr [redacted] in his lobby for over an hour preventing them from investigating any potential issuesOnce Mr [redacted] and the installer were allowed in the business additional tests were made and all forms of phone serve and faxing were operating normally [redacted] questioned about a necessary Gabbit device (fax ATA) used on all customer physical fax machines that allows them to function with VoIP service [redacted] stated that he was unaware that there was a cost to this deviceThis is discussed with all customers and part of the training program at Gabbit developed by Mr*** [redacted] complained and Mr [redacted] stated that F&R could move to an electronic fax and remove the fax ATA if he would prefer [redacted] stated he wanted to receive faxes on his fax machineMr [redacted] stated the fax ATA was necessary and that he certainly discussed the device and its price with [redacted] dating back to FebruaryMr [redacted] stated the Monday install would resolve the temporary installation and [redacted] would enjoy the service he desired.Coincidentally on June 15th, [redacted] began having service problems with their internet services roughly minutes after the Gabbit installer left F&R’s siteThese service problems are well documented through an industry leading website, www.downdetctor.com, and via direct phone conversations with [redacted] technicians who stated that [redacted] had been experiencing intermittent service outages in the area and expressly in the area F&R occupiesThe owner of [redacted] was involved in the conversation with the [redacted] technicians and GabbitBoth the Gabbit installer and Mr [redacted] discussed the issue with the owner of [redacted] and [redacted] The [redacted] problems were documented in a letter back to [redacted] with supporting visual aids noting the service outages and the number of reports of service issues during the timeframe after the Gabbit installation (can be provided with email time stamp) [redacted] stated they would give the owner of [redacted] a call once the service interruptions subsidedGabbit has no knowledge if that phone call from [redacted] was made.It was again explained to [redacted] that a key tool used for installation broke and that we would send another installer to his location on Monday at 9am to complete the jobAll forms of Gabbit services were performing normallyIn fact, Gabbit provides back up continuity service that prevents a call from being lost by capturing calls in voicemail and/or sending calls/voicemails to email if the client desiresThis, too, was functioning normally [redacted] agreed to the Monday follow up installation at 9am[redacted] complained about receiving his a bill on the same day of installBoth the installer and Mr [redacted] explained that all phone service is prepaid or paid forwardThe initial bill of $was for all the services outlined in the original meeting in February:- Two voice lines: $60- One physical fax: $30- One fax ATA: ~$with tax and shipping- Installation: $99- TOTAL: $329Gabbit did make a billing error and needed to revise the bill since a lower priced fax ATA was installed; the billing team was not aware of this changeThe new, lower priced fax ATAs went into service in April and cost $99+t/sThis made F&R’s new bill $295.04.On Friday June 16th [redacted] called Mr [redacted] and asked if the installation on Monday would allow for a seamless transitionMr [redacted] stated that the installer would deconstruct the temporary install and perform the primary installation with all equipment located in the back room where it should be [redacted] agreed and the call was ended.On Monday June 19th Mr [redacted] had his installer at F&R Services at 830am, minutes early, so that the primary installation would be complete prior to F&R’s business day [redacted] would not allow the installer on the premises to perform the installationThe installer called Mr [redacted] and stated he would not be allowed insideMr [redacted] offered to come to F&R to assist after his current meetingMr [redacted] received a second call from the installer stating that [redacted] said if Gabbit gives him the fax ATA for free that he would stay with our service and allow the installer to perform his dutiesMr [redacted] denied that request, stated that the device needed to be paid for and that he would shortly be en route to F&RThe installer conveyed the statements to [redacted] [redacted] stated that there was no need for Mr [redacted] to come by if he would not give him the fax ATA for free and [redacted] told the installer to leave his premises without performing the agreed upon installation.Without paying for services, F&R was in violation of Gabbit’s Ts & Cs/EULA and he was instructed as such with a letter from Gabbit’s Management [redacted] was also notified of the additional costs he would incur for violating the EULA [redacted] began sending threatening emails and made threatening calls to Gabbit personnelHe stated that Gabbit should only contact him through his attorneyAt this point, Gabbit engaged the firm attorney [redacted] to handle future interactions and to oblige [redacted] ’s wishes [redacted] was notified of this fact and asked to provide the name and number of his attorney to Atty [redacted] [redacted] continued to make calls to Gabbit and send emails/messagesHe also used the owner of [redacted] as an intermediary through calls and texts to garner favor from Mr [redacted] on Saturday June 24th, On multiple occasions [redacted] has attempted to negotiate with Gabbit and has ignored his responsibility for violation the Ts & Cs/EULAHe requested Gabbit only speak to him through his attorney, which we have doneHe has continued to contact Gabbit personnel disavowing his own requestsThe terms and conditions at Gabbit are very straight forward and easily understoodGabbit has attempted to work in good faith but [redacted] wishes to seek gain without having to pay for what he agreed to by signing up for Gabbit Phone Service.There are so many inaccuracies and statements in this Revdex.com report by [redacted] WareBelow is an attempt to address many of them are statements from [redacted] Ware and the corroborating facts based on commentary from both the installer, Mr [redacted] and readily available information in Gabbit’s EULA (The below attempts to paraphrase [redacted] ’s phrasing):- ( [redacted] ) On 5/31/ [redacted] came to F&R to sign him up for Gabbit Serviceo [redacted] called [redacted] and requested that he come by because [redacted] wanted to move from ***s service, of which he was dissatisfied and felt he was paying too much, to Gabbit’s lower cost phone service.- ( [redacted] ) [redacted] stated the installation would take place on 6/15/2017o This is untrue because Mr [redacted] would not have known the date of installation until all the paperwork was submittedThe losing carrier, ***, dictates when numbers would be released and Mr [redacted] would not have known this factIt was not until June 5th that Gabbit was notified by [redacted] that the switch would occur on June 15th.- ( [redacted] ) Installer arrived shortly after 9amSeveral hours passed and the installer still did not have the install complete.o Initial service was set up within two hours and calls were completing by 1022am as the call logs showAdditional calls were received by F&R at 1151am throughout the balance of the dayUnder no circumstances did several hours pass with an incomplete installThe Gabbit installer was off premise by 1152amCall logs show this fact.- ( [redacted] ) asked why it was taking so long to complete the install? The installer stated the device that helps him find the lines lost its charge.o UntrueA Lineman’s Test Set (or butt tester) is not a device that can be chargedIt cannot be charged like a cellphoneIt receives information directly from wires on a blockThe ends of this installers Test Set broke off the device rendering the device uselessThis is a fabrication by [redacted] .- ( [redacted] ) overheard a conversation (from the installer) with [redacted] stated that he will tell me ( [redacted] ) the device is broke and we will reschedule for 6/19/2017.o The Lineman’s Test Set was broken and Gabbit ordered a new oneGabbit’s credit card bill will show the new order for the device [redacted] ’s comments are wholly inaccurate and untrue.- ( [redacted] ) I will not accept a temporary installThe installer went ahead and did a temporary install after being told I would not accept it.o All F&R phones and faxes were operating with the temporary installHad the installer not completed the temporary install, F&R would have no phone or fax serviceThe business would be totally disabledUnder no circumstances does Gabbit leave a business without the ability to conduct serviceAgain, call records show that F&R had utilization of its service even under a temporary install [redacted] agreed to allow Gabbit to complete the primary install on Monday 6/19.- ( [redacted] ) My lines were so poorly installed that I was getting dropped calls o This was not a function of Gabbit phone serviceThis was a function of [redacted] s documented internet outages in the North County areaCorroborated by a [redacted] technician and conveyed to the internet service holder, the owner of [redacted] .- ( [redacted] ) I called [redacted] from my cellphone and he refused to answer my calls.o UntrueI have no missed calls from [redacted] to my cellphoneMy call log shows nothing [redacted] and I did speak on Friday June 16th via cellphone for minutes and seconds.- ( [redacted] ) [redacted] tried to blame [redacted] for having problems in North County and the greater St Louis region.o Mr [redacted] did not need to blame [redacted] as they confirmed the outages in a phone call while onsite at F&R and in consort with the account holder for the internet servicesThere were documented reports of [redacted] outages as validated by the [redacted] technician and by downdector.com on the date in question of June 15th.- ( [redacted] ) That’s when I learned that Gabbit phone service works through the internet.o Gabbit is a voice over IP phone service provider as outlined in all major filings and in the FAQ section of our websiteVirtually all phone companies carry calls over the internet.Per the meeting with [redacted] in February, Mr [redacted] confirmed that the [redacted] internet was not sufficient to host Gabbit service and he would need to acquire better internetOnce [redacted] obtained better internet from [redacted] , he called Mr [redacted] to convert his service to GabbitGabbit did not seek him.- ( [redacted] ) I am finding out about a lot of hidden fees.o UntrueGabbit does not have hidden fees nor does Gabbit hide costsSave for the updated cost of the new fax ATA (available in April 2017), F&R’s costs are exactly as detailed in both the original meeting in February and the subsequent billing(s).- ( [redacted] ) [redacted] and [redacted] called making threats that we were going to sue him for breach of contract.o Mr [redacted] nor Mr [redacted] made any threatsThey did site the specific sections of the EULA that F&R breached and the associated costs for breaching the agreementThis was done in writing and through the company attorney.- ( [redacted] ) The first bill was $the second bill was $the third bill was $at 18% interestI contact Gabbit concerning the bill they email me and explain how did you come up with these number form a install that took place on 6/15/and it's now 6/20/2017o All costs are accurateThe first bill of $was the quoted cost stated in both February and on June 15thThe second bill of $was the adjusted cost for the new fax ATAThe third bill was the cost for breaching the agreement as stated in the EULA.- ( [redacted] ) I responded back to their attorney and stated to him that my service is being ported to another company and that Gabbit out of good faith on my part will only get paid for 6/15/2017-6/29/prorated at $145.00.o This is not a negotiation [redacted] was aware of the financial responsibilities based on signing the letter of authorization to port his phone numbers and the readily available detailed information listed in the terms and conditions, and the End User License Agreement.Should the Revdex.com wish to have a forum with Gabbit personnel that were involved in this matter, Gabbit will gladly make ourselves available

Initial Business Response /* (1000, 6, 2015/07/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXX
Contact Email: [redacted]@gabbit.net
Thank you for providing our company, Gabbit Telecommunications, the opportunity to respond to this completely unfounded accusation that we...

"arbitrarily disconnected" the complainant company's phone service. Here are the indisputable facts, all supported by extensive correspondence between Gabbit and the complainant.
o We provided new phone service to the complainant's company beginning April 9th when [redacted] ported their phone number to Gabbit. The company ordered two new phones and a Fax ATA (which allows Internet faxes) from us. We installed their new phone system and trained their staff. We even installed a new router ($100 cost to us) for free as a goodwill gesture. Our phone service was more than 50% lower than [redacted]'s rate. A central part of the installation was working with their office manager to establish who would be the key contact for the relationship. She told us that she was the key contact, provided us her email address and told us to direct all correspondences to her. She was told that we use this "key contact" email address for all invoices and correspondences.
o April and the first 25 days of May passed with no payment for equipment or the April and May phone bills. On May 26th we sent an email to the office manager notifying her that her account was well past due and that her company risked a suspension of their phone service for non-payment, per our service agreement. We also provided directions to upload a credit card as a way to instantly bring the account current. We received no response.
o On June 1st another email was sent to the office manager re-iterating the past due account and the impending suspension if no payment was received. We received no response.
o On June 2nd we sent an email informing the owner of the non-payment and impending suspension. All previous messages sent to the office manager were included in this message.
o Later the day of June 2nd we received an email from the owner stating that he was aware that they had yet to pay for the equipment or the two months of phone service, but hadn't seen the invoices.
o We responded that same day, informing him that we had been sending invoices to the office manager, as directed by her. We also provided directions on how to view the invoices and upload a credit card to bring the account current. Copies of the invoices were also included in the message.
o We received no response regarding payment and suspended the phone service later that week, which was our right per our agreement.
o We were later contacted by the complainant requesting that we port his phone numbers over to [redacted]. We responded that we could not port the numbers until his account was brought current. We also informed him that no phone company (including [redacted]) would release phone numbers for a delinquent account, and that we had experienced numerous incidents where [redacted] and other carriers would not port over phone numbers of delinquent customers who wished to switch to Gabbit.
The complainant's claim that we were to send all invoices and correspondences to him instead of the office manager is untrue. We have hundreds of customers and we set up every one the same way by meeting with a company's key contact and getting that person's email address. That the owner admits that his office manager was dealing with family issues during this time as an excuse for not handling the account is in direct conflict with his claim that we were directed to send all correspondences to him (i.e. why would her family issues be relevant if he was the key contact?). The complainant states that "We had every expectation of paying for equipment and services", yet he readily admits that a payment was never made for either the phone service or the equipment. He further states that Gabbit "arbitrarily disconnected" their phones, yet we sent a series of correspondences to both the office manager and owner that clearly communicated their non-payment and the consequences (i.e. suspension of service) of further refusal to honor the terms of our agreement. The complainant also states that emails were not received, that all parties were not notified and that the message of pending account suspension was not clearly stated - all of which is contradicted by both the emails we sent and the responses we received in return. The Revdex.com provides us the opportunity after they process our response to provide them copies of all correspondences. We will be taking advantage of that opportunity.
We are distressed by this complaint. We strive to provide outstanding customer service and have never received a complaint, formal or otherwise, from the Revdex.com. We have been unjustly accused of mistreating a customer. We followed the terms of our agreement and, ironically, gave the complainant far more leeway than his company will receive from [redacted] if he chooses not to pay their phone bill.

Response to the false claims of [redacted] Ware of F&R Services with regard to services offered and rendered by Gabbit Telecommunications:An initial meeting with [redacted] Ware of F&R Services was held on Saturday February 18th at 230p at their offices located at [redacted]...

[redacted], Co-Founder, personally met with [redacted] and explained how Gabbit could provide phone services for F&R. As is standard and part of Gabbit’s sales process all costs were discussed for F&R’s service:- Two voice lines: $60 per month- One Physical Fax: $30 per month- One Fax ATA (one-time charge): $130.99 + t/s- Installation (one-time charge): $99- Future phone bills would be $90 including all taxes, fees and surcharges- Annual savings of roughly $1000 per yearMr. [redacted] ran several tests onsite and explained to [redacted] that his current [redacted] internet service could not support Gabbit’s VoIP phone service. [redacted] stated that he was impressed with all the tests from Gabbit and stated that Mr. [redacted] provided more information than any of the [redacted] technicians who had visited his office. Mr. [redacted] stated that F&R would need to improve their broadband internet service in order to support Gabbit’s more robust phone service. Mr. [redacted] also stated that [redacted]’s internet would provide better service at a lower cost than [redacted]’s current service. [redacted] stated that [redacted] did not serve his location and he could not obtain their internet. Mr. [redacted] offered to call his contacts at [redacted] to see if they could provide broadband for F&R. Mr. [redacted] did contact a [redacted] Representative who spoke to [redacted], ran site survey’s and attempted to provide service to F&R.In late May, [redacted] called Mr. [redacted] stating that [redacted] (business located in the same building) had obtained [redacted] internet service. [redacted] stated that he was now ready to proceed with Gabbit phone service. A subsequent appointment was scheduled for May 31st.On May 31st Mr. [redacted] met with and signed F&R Services up for Gabbit phone service. [redacted] signed all documentation agreeing to the terms and conditions as outlined in the End User License Agreement which can be found on Gabbit’s website under the Terms & Conditions/EULA section. Gabbit proceeded with all necessary work to port F&R’s numbers from [redacted]. On June 5th, [redacted] was notified that Gabbit would receive his phone numbers from [redacted] on 6/15/17 and that a Gabbit installer would be on site at 930am to handle all aspects of the installation and make certain phone and fax services were functioning properly. Voice traffic was successful and calls were operating on Gabbit’s network for F&R Services (call logs support this fact).During the installation one of the installer’s key tools broke and the primary installation could not be completed. Gabbit has many installation options and a secondary model was temporarily employed until another installer could get to F&R’s site to complete the primary installation. [redacted] agreed to allow Gabbit to come back Monday June 19th at 9am to complete the primary installation. It is important to note that even though the primary installation could not be completed as designed all phone and fax services were functioning normally for F&R Services and, again, call logs support this fact.[redacted] called Gabbit Customer Service during the afternoon of June 15th at roughly 209pm stating he was having service issues on his phone line. [redacted] spoke to a Gabbit Customer Service agent for morethan 12 minutes. Gabbit was not having service issues across the 14 states in which it provides phone service so the issue had to be an onsite/local issue at F&R. [redacted] stated he wanted a Gabbit technician to come back to check out the situation. Both the original installer and Mr. [redacted] arrived at F&R at 430pm to identify any issues. [redacted] held the installer and Mr. [redacted] in his lobby for over an hour preventing them from investigating any potential issues. Once Mr. [redacted] and the installer were allowed in the business additional tests were made and all forms of phone serve and faxing were operating normally. [redacted] questioned about a necessary Gabbit device (fax ATA) used on all customer physical fax machines that allows them to function with VoIP service. [redacted] stated that he was unaware that there was a cost to this device. This is discussed with all customers and part of the training program at Gabbit developed by Mr. [redacted] complained and Mr. [redacted] stated that F&R could move to an electronic fax and remove the fax ATA if he would prefer. [redacted] stated he wanted to receive faxes on his fax machine. Mr. [redacted] stated the fax ATA was necessary and that he certainly discussed the device and its price with [redacted] dating back to February. Mr. [redacted] stated the Monday install would resolve the temporary installation and [redacted] would enjoy the service he desired.Coincidentally on June 15th, [redacted] began having service problems with their internet services roughly 30 minutes after the Gabbit installer left F&R’s site. These service problems are well documented through an industry leading website, www.downdetctor.com, and via direct phone conversations with [redacted] technicians who stated that [redacted] had been experiencing intermittent service outages in the area and expressly in the area F&R occupies. The owner of [redacted] was involved in the conversation with the [redacted] technicians and Gabbit. Both the Gabbit installer and Mr. [redacted] discussed the issue with the owner of [redacted] and [redacted]. The [redacted] problems were documented in a letter back to [redacted] with supporting visual aids noting the service outages and the number of reports of service issues during the timeframe after the Gabbit installation (can be provided with email time stamp). [redacted] stated they would give the owner of [redacted] a call once the service interruptions subsided. Gabbit has no knowledge if that phone call from [redacted] was made.It was again explained to [redacted] that a key tool used for installation broke and that we would send another installer to his location on Monday at 9am to complete the job. All forms of Gabbit services were performing normally. In fact, Gabbit provides back up continuity service that prevents a call from being lost by capturing calls in voicemail and/or sending calls/voicemails to email if the client desires. This, too, was functioning normally. [redacted] agreed to the Monday follow up installation at 9am.[redacted] complained about receiving his a bill on the same day of install. Both the installer and Mr. [redacted] explained that all phone service is prepaid or paid forward. The initial bill of $329 was for all the services outlined in the original meeting in February:- Two voice lines: $60- One physical fax: $30- One fax ATA: ~$140 with tax and shipping- Installation: $99- TOTAL: $329Gabbit did make a billing error and needed to revise the bill since a lower priced fax ATA was installed; the billing team was not aware of this change. The new, lower priced fax ATAs went into service in April 2017 and cost $99+t/s. This made F&R’s new bill $295.04.On Friday June 16th [redacted] called Mr. [redacted] and asked if the installation on Monday would allow for a seamless transition. Mr. [redacted] stated that the installer would deconstruct the temporary install and perform the primary installation with all equipment located in the back room where it should be. [redacted] agreed and the call was ended.On Monday June 19th Mr. [redacted] had his installer at F&R Services at 830am, 30 minutes early, so that the primary installation would be complete prior to F&R’s business day. [redacted] would not allow the installer on the premises to perform the installation. The installer called Mr. [redacted] and stated he would not be allowed inside. Mr. [redacted] offered to come to F&R to assist after his current meeting. Mr. [redacted] received a second call from the installer stating that [redacted] said if Gabbit gives him the fax ATA for free that he would stay with our service and allow the installer to perform his duties. Mr. [redacted] denied that request, stated that the device needed to be paid for and that he would shortly be en route to F&R. The installer conveyed the statements to [redacted] stated that there was no need for Mr. [redacted] to come by if he would not give him the fax ATA for free and [redacted] told the installer to leave his premises without performing the agreed upon installation.Without paying for services, F&R was in violation of Gabbit’s Ts & Cs/EULA and he was instructed as such with a letter from Gabbit’s Management. [redacted] was also notified of the additional costs he would incur for violating the EULA. [redacted] began sending threatening emails and made threatening calls to Gabbit personnel. He stated that Gabbit should only contact him through his attorney. At this point, Gabbit engaged the firm attorney [redacted] to handle future interactions and to oblige [redacted]’s wishes. [redacted] was notified of this fact and asked to provide the name and number of his attorney to Atty. [redacted] continued to make calls to Gabbit and send emails/messages. He also used the owner of [redacted] as an intermediary through calls and texts to garner favor from Mr. [redacted] on Saturday June 24th, 2017. On multiple occasions [redacted] has attempted to negotiate with Gabbit and has ignored his responsibility for violation the Ts & Cs/EULA. He requested Gabbit only speak to him through his attorney, which we have done. He has continued to contact Gabbit personnel disavowing his own requests. The terms and conditions at Gabbit are very straight forward and easily understood. Gabbit has attempted to work in good faith but [redacted] wishes to seek gain without having to pay for what he agreed to by signing up for Gabbit Phone Service.There are so many inaccuracies and false statements in this Revdex.com report by [redacted] Ware. Below is an attempt to address many of them are false statements from [redacted] Ware and the corroborating facts based on commentary from both the installer, Mr. [redacted] and readily available information in Gabbit’s EULA (The below attempts to paraphrase [redacted]’s phrasing):- ([redacted]) On 5/31/2017 [redacted] came to F&R to sign him up for Gabbit Serviceo [redacted] called [redacted] and requested that he come by because [redacted] wanted to move from [redacted]s service, of which he was dissatisfied and felt he was paying too much, to Gabbit’s lower cost phone service.- ([redacted] stated the installation would take place on 6/15/2017o This is untrue because Mr. [redacted] would not have known the date of installation until all the paperwork was submitted. The losing carrier, [redacted], dictates when numbers would be released and Mr. [redacted] would not have known this fact. It was not until June 5th that Gabbit was notified by [redacted] that the switch would occur on June 15th.- ([redacted]) Installer arrived shortly after 9am. Several hours passed and the installer still did not have the install complete.o Initial service was set up within two hours and calls were completing by 1022am as the call logs show. Additional calls were received by F&R at 1151am throughout the balance of the day. Under no circumstances did several hours pass with an incomplete install. The Gabbit installer was off premise by 1152am. Call logs show this fact.- ([redacted]) asked why it was taking so long to complete the install? The installer stated the device that helps him find the lines lost its charge.o Untrue. A Lineman’s Test Set (or butt tester) is not a device that can be charged. It cannot be charged like a cellphone. It receives information directly from wires on a 66 block. The ends of this installers Test Set broke off the device rendering the device useless. This is a fabrication by [redacted].- ([redacted]) overheard a conversation (from the installer) with [redacted] stated that he will tell me ([redacted]) the device is broke and we will reschedule for 6/19/2017.o The Lineman’s Test Set was broken and Gabbit ordered a new one. Gabbit’s credit card bill will show the new order for the device. [redacted]’s comments are wholly inaccurate and untrue.- ([redacted]) I will not accept a temporary install. The installer went ahead and did a temporary install after being told I would not accept it.o All F&R phones and faxes were operating with the temporary install. Had the installer not completed the temporary install, F&R would have no phone or fax service. The business would be totally disabled. Under no circumstances does Gabbit leave a business without the ability to conduct service. Again, call records show that F&R had utilization of its service even under a temporary install. [redacted] agreed to allow Gabbit to complete the primary install on Monday 6/19.- ([redacted]) My lines were so poorly installed that I was getting dropped calls…o This was not a function of Gabbit phone service. This was a function of [redacted]s documented internet outages in the North County area. Corroborated by a [redacted] technician and conveyed to the internet service holder, the owner of [redacted].- ([redacted]) I called [redacted] from my cellphone and he refused to answer my calls.o Untrue. I have no missed calls from [redacted] to my cellphone. My call log shows nothing. [redacted] and I did speak on Friday June 16th via cellphone for 3 minutes and 25 seconds.- ([redacted] tried to blame [redacted] for having problems in North County and the greater St Louis region.o Mr. [redacted] did not need to blame [redacted] as they confirmed the outages in a phone call while onsite at F&R and in consort with the account holder for the internet services. There were documented reports of [redacted] outages as validated by the [redacted] technician and by downdector.com on the date in question of June 15th.- ([redacted]) That’s when I learned that Gabbit phone service works through the internet.o Gabbit is a voice over IP phone service provider as outlined in all major filings and in the FAQ section of our website. Virtually all phone companies carry calls over the internet.Per the meeting with [redacted] in February, Mr. [redacted] confirmed that the [redacted] internet was not sufficient to host Gabbit service and he would need to acquire better internet. Once [redacted] obtained better internet from [redacted], he called Mr. [redacted] to convert his service to Gabbit. Gabbit did not seek him.- ([redacted]) I am finding out about a lot of hidden fees.o Untrue. Gabbit does not have hidden fees nor does Gabbit hide costs. Save for the updated cost of the new fax ATA (available in April 2017), F&R’s costs are exactly as detailed in both the original meeting in February and the subsequent billing(s).- ([redacted] and [redacted] called making threats that we were going to sue him for breach of contract.o Mr. [redacted] nor Mr. [redacted] made any threats. They did site the specific sections of the EULA that F&R breached and the associated costs for breaching the agreement. This was done in writing and through the company attorney.- ([redacted]) The first bill was $329.00 the second bill was $295.00 the third bill was $475.00 at 18% interest. I contact Gabbit concerning the bill they email me and explain how did you come up with these number form a install that took place on 6/15/2017 and it's now 6/20/2017o All costs are accurate. The first bill of $329 was the quoted cost stated in both February and on June 15th. The second bill of $295.04 was the adjusted cost for the new fax ATA. The third bill was the cost for breaching the agreement as stated in the EULA.- ([redacted]) I responded back to their attorney and stated to him that my service is being ported to another company and that Gabbit out of good faith on my part will only get paid for 6/15/2017-6/29/2017 prorated at $145.00.o This is not a negotiation. [redacted] was aware of the financial responsibilities based on signing the letter of authorization to port his phone numbers and the readily available detailed information listed in the terms and conditions, and the End User License Agreement.Should the Revdex.com wish to have a forum with Gabbit personnel that were involved in this matter, Gabbit will gladly make ourselves available.