Gabby's House Cleaning

I am rejecting this response because: of the way they treated me during this disbuteI don't appreciate being accused of extortion, when I asked for some sort of reimbursement for their errorI have never felt so verbally bashed in my entire lifeI will not apologize for trying to protect my son, and bringing this to a public awarenessThis company lied several times saying that no one was there at the time of this incident, when I can clearly prove that myself, my dad, AND SON were there, that being the whole reason for the complaint in the first placeI have NEVER NEVER been talked to or treated this way BY ANYONE let alone a business that claims to be "professional"I wouldn't hire hire this company EVER AGAIN even if my life depended on it, and will try to make sure anyone I know and care about does either

In response to the customer's complaint, we like to apologize for the incidenteven though the job was done properly and that's the reason we don't think we should reimburse any of the cleaning fee, it's true that a razor blade was left behind by our staff and we have apologize for that several times, including nowWe're just glad nothing happen to anybody, we're willing to offer the customer a 20% discount in her next cleaning job, in any of our serviced areas, as a symbol of good faith, and we're very sorry it had to come to this instances