Gabriel Exclusive

Approximately a month and half ago [redacted] walked into to my store on a Saturday morning while I was helping another customer. As I was helping the other customer, she was complaining to me in front everyone, calling me dishonest, a fraud, and telling customers not to buy from me....

Surprisingly enough, the same customer that she was telling not to buy from me, told her that they were dealing with me for many years and they are very happy. She is dishonest saying she came in and asked for a refund respectfully. She came in yelling and screaming at me. That is the truth I am not disloyal. I have been in the business for almost 30 years and my number one goal is customer satisfaction. More than a year ago [redacted] and her female friend purchased a diamond ring from me. She said she came with her fiancé, which is another lie. I clearly told them that the diamond was clarity enhanced. Suppose she didn’t understand what clarity enhanced meant, I clearly marked on the receipt that it was clarity enhanced, and we backed it up with a certificate for additional documentation stating it is a clarity-enhanced diamond. The day she walked in to buy the ring, it was one of our employees birthday. We were celebrating as she was there, and we offered a drink. No one was trying to distract her in anyway. This is another lie. Normally anybody that purchases jewelry usually gets a second opinion or appraised within a short time. Usually it is within 30 days of the purchase. All of the sudden after 13 months she came to ask for her money back. This doesn’t make sense to me or any other jeweler in the business. I would have been happy to help her, but after her ridiculous behavior I do not wish to deal with her anymore. Please look into this matter. Thank you!Truly, Gabriel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can prove that I purchased the ring with my "male" fiance, and [redacted] is willing to corroborate what happened by signing an Affidavit to that effect.  I stand by my earlier statement that neither I nor my fiance [redacted] were verbally disclosed that the center stone had been clarity enhance, as that would have elicited a conversation that would have been memorable, and we would have asked a lot of questions at that point.  When I returned to Richmond, I DID get a second appraisal within a week, and that is how it was brought to my attention that the ring was clarity enhanced.  I immediately tried to call Gabriel Exclusive, and got a recording stating that the entire store would be on vacation until the twelfth of never.  Being that I do not get to NYC on a regular basis, I was unable to realisticly get to the store to ask for a refund.  When I entered the store this past May to request a refund, I was NOT yelling, screaming or behaving badly.  I conducted myself with the same demeanor as I do when I am in court or working at the law firm where I am employed.  I respectfully told Mr. Gabriel that I wasn't happy with the ring and would like to return it for a full refund.  When he denied me a refund, I quietly told him that we could do this the easy way or the hard way, and further went on to say that the Attorney General would be very interested in my complaint, and the Today Show would love to expose him for what he is doing.  Mr. Gabriel then told me to get out of his store, and I left quietly.  I also further stand by my statement that we were distracted with scotch and chocolate truffles while the salesman "doctored" the receipt and other paperwork.  Again, [redacted] will be happy to submit a sworn Affidavit corroborating these events.
 
 
 
 
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Sincerely,
[redacted]

Review: On May **, 2014, my fiance and I walked into Gabriel Exclusive to pick out a diamond engagement ring. My fiance asked to see something in the $10K or less range. The salesman showed us the ring that I envisioned and they told us they would give us a very good deal. The salesman showed us an appraisal of $18K for the ring, and offered it to us for $9500. My fiance gave him his debit card to purchase the ring. At no time did the salesman or any other representative of Gabriel Exclusive tell us that the center stone had been clarity enhanced. After the debit card purchase went through, my fiance was asked to sign the slip, and also to fill out his name and address on their carbon receipt and the jeweler's appraisal form and sign both of them. The owner then brings out a bottle of Johnny Walker scotch and a box of chocolate truffles and begins a "celebration" in the store in order to distract us. While we were being distracted, the salesman evidently filled in the carbon receipt and appraisal form with the proper description of the ring, including the fact that it was fracture filled for clarity enhancement. It was never verbally disclosed to us by anyone at Gabriel Exclusive that the center stone was fracture filled for clarity enhancement purposes. That would have been a memorable conversation resulting in a no sale. After our celebration in the store, the salesman had neatly folded all of the documents and placed them in a plastic folder, put the folder and the ring in its box in a bag and handed it to my fiance. Upon returning to Richmond, VA, it was realized that the center stone was fracture filled, thereby rendering the ring practically worthless and considered no longer natural. On May 30, 2015, I flew to New York to celebrate my birthday. While there, I took the ring in its box and all of the paperwork back to Gabriel Exclusive and respectfully asked to return the ring for a full refund, explaining to the owner that we were never disclosed this in formation. I was denied a refund. I then filed a complaint with the Attorney General's office in New York, who referred my case to Consumer Affairs in New York, where it was assigned a case number and a mediator. I was informed recently that the mediator was unsuccessful in getting me a refund. I have also today filed a complaint with the Federal Trade Commission, and may consider hiring a lawyer to start a civil action.Desired Settlement: I would like to return the ring for a full refund in the amount of $10,343.

Business

Response:

Approximately a month and half ago [redacted] walked into to my store on a Saturday morning while I was helping another customer. As I was helping the other customer, she was complaining to me in front everyone, calling me dishonest, a fraud, and telling customers not to buy from me. Surprisingly enough, the same customer that she was telling not to buy from me, told her that they were dealing with me for many years and they are very happy. She is dishonest saying she came in and asked for a refund respectfully. She came in yelling and screaming at me. That is the truth I am not disloyal. I have been in the business for almost 30 years and my number one goal is customer satisfaction. More than a year ago [redacted] and her female friend purchased a diamond ring from me. She said she came with her fiancé, which is another lie. I clearly told them that the diamond was clarity enhanced. Suppose she didn’t understand what clarity enhanced meant, I clearly marked on the receipt that it was clarity enhanced, and we backed it up with a certificate for additional documentation stating it is a clarity-enhanced diamond. The day she walked in to buy the ring, it was one of our employees birthday. We were celebrating as she was there, and we offered a drink. No one was trying to distract her in anyway. This is another lie. Normally anybody that purchases jewelry usually gets a second opinion or appraised within a short time. Usually it is within 30 days of the purchase. All of the sudden after 13 months she came to ask for her money back. This doesn’t make sense to me or any other jeweler in the business. I would have been happy to help her, but after her ridiculous behavior I do not wish to deal with her anymore. Please look into this matter. Thank you!Truly, Gabriel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can prove that I purchased the ring with my "male" fiance, and [redacted] is willing to corroborate what happened by signing an Affidavit to that effect. I stand by my earlier statement that neither I nor my fiance [redacted] were verbally disclosed that the center stone had been clarity enhance, as that would have elicited a conversation that would have been memorable, and we would have asked a lot of questions at that point. When I returned to Richmond, I DID get a second appraisal within a week, and that is how it was brought to my attention that the ring was clarity enhanced. I immediately tried to call Gabriel Exclusive, and got a recording stating that the entire store would be on vacation until the twelfth of never. Being that I do not get to NYC on a regular basis, I was unable to realisticly get to the store to ask for a refund. When I entered the store this past May to request a refund, I was NOT yelling, screaming or behaving badly. I conducted myself with the same demeanor as I do when I am in court or working at the law firm where I am employed. I respectfully told Mr. Gabriel that I wasn't happy with the ring and would like to return it for a full refund. When he denied me a refund, I quietly told him that we could do this the easy way or the hard way, and further went on to say that the Attorney General would be very interested in my complaint, and the Today Show would love to expose him for what he is doing. Mr. Gabriel then told me to get out of his store, and I left quietly. I also further stand by my statement that we were distracted with scotch and chocolate truffles while the salesman "doctored" the receipt and other paperwork. Again, [redacted] will be happy to submit a sworn Affidavit corroborating these events.

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Sincerely,

Consumer

Response:

All this proves is that Gabriel Exclusive put it in writing, but did not bring any of these documents to our attention, nor did we have a discussion about clarity enhancement. They simply folded the documents up and put them in a slip cover and into the bag with the ring. We never looked at the documents while we were still in NYC. The Federal Trade Commission has laws regarding disclosure of clarity enhanced stones. I hope you will research this.I also understand that this is heresay, but I am nonetheless attaching a [redacted] review that describes almost verbatim what happened to us, only one year prior to our purchase. This guy needs to be punished for what he is doing, and no doubt continues to do to innocent people.Also, because the store closed for at least two weeks following our purchse, it would have been impossible to return the ring within their 15 day refund period. I am quite certain though that a statute of limitations has not run, and Gabriel Exclusive needs to make this right, or I will be forced to file a civil law suit. I am a paralegal, and [redacted] is a banker. We are both well educated people and will make great witnesses. If I do not prevail here, I also intend to have the local NBC affiliate expose him publicly.