Gabriel Travel

I am rejecting this response because: [redacted] [redacted] is not [redacted] I did not give [redacted] permission to use my credit card [redacted] (I) spoke with Benjamin, travel agent, and thecommunication was that I am paying $2,for myself, husband, and infant.Nowhere in that discussion did I agree to pay close to $10,And if I wascharged the amount, the information, booking information, itineraries, receiptconfirmation had to be sent to me as the purchaser and the credit card ownerIwas not asked to sign nor accept any credit card transaction via email, fax, orphoneI did not receive any confirmation, receipts, booking information, noritinerariesWhere does [redacted] have any connection to my credit cardinformation, or any authorization to approve any of my purchases?

Hello,I was never given a contract or agreementPlease read the attached letterThis is a fraudulent companyThey charged me fees on my credit card without my consentI do not know how to go about resolving this, and do not have money to hire an attorneyPlease advise on how I can proceed.Thank you abundantly, [redacted]

I have talked to [redacted] on May 26th and explained that the airlines have their own ticket rulesSome of the tickets are completely non refundable/non exchangeableOther tickets require the payment of the penalty in addition to any fare differenceIt does take time to process exchanges with the airlinesThe unused tickets for [redacted] daughters were successfully exchanges for the new ticketsI wish them safe and pleasant journey

[redacted] one of the people traveling, came to the office to book the vacation to Mexico [redacted] talked to [redacted] and told that [redacted] will be paying for all people [redacted] talked on the phone with [redacted] in the presence of [redacted] [redacted] provided the credit card payment for the [redacted] vacation that was approved by [redacted] All the details of the vacation were given to [redacted] and later emailed to him as wellA few days later [redacted] decided not to go on the vacation [redacted] talked to ***'s husband, [redacted] , on the phone and explained that airline tickets are nonrefundable but will be held by [redacted] as a credit for future travelGabriel Travel is not holding any money and [redacted] needs to contact the [redacted] directly

Dear ***,You acknowledge in your letter that on 7/2/you provided the credit card payment over the phone to *** Tofan for a vacation package to Mexico for peopleThe confirmation and the terms of the purchase were given to *** ***, the group's member and representative, who was present at the office during the conversationNow you blame *** for charging your credit card without your consent when you clearly state in your response that it was you who gave the credit card information for the purchasePlease do not accuse the travel agency or *** of the fraud when you changed your mind and decided not to travelWe are not holding your moneyPlease contact the airline directly to reuse your ticketsBest regards, ***

We have been communicating via email about the ticket exchange policy and the new tickets have already been issued

Dear ***,You acknowledge in your letter that on 7/2/you provided the credit card payment over the phone to *** *** for a vacation package to Mexico for peopleThe confirmation and the terms of the purchase were given to *** ***, the group's member and representative, who was present at the office during the conversationNow you blame *** for charging your credit card without your consent when you clearly state in your response that it was you who gave the credit card information for the purchasePlease do not accuse the travel agency or *** of the fraud when you changed your mind and decided not to travelWe are not holding your moneyPlease contact the airline directly to reuse your ticketsBest regards, ***

I am rejecting this response because: *** *** is not *** ***I did not give *** permission to use my credit card*** *** (I) spoke with ***, travel agent, and thecommunication was that I am paying $2,for myself, husband, and infant.Nowhere in that discussion did I agree to pay close to $10,And if I wascharged the amount, the information, booking information, itineraries, receiptconfirmation had to be sent to me as the purchaser and the credit card ownerIwas not asked to sign nor accept any credit card transaction via email, fax, orphoneI did not receive any confirmation, receipts, booking information, noritinerariesWhere does *** *** have any connection to my credit cardinformation, or any authorization to approve any of my purchases?

Sergey Karelson, one of the 7 people traveling, came to the office to book the vacation to Mexico. [redacted] talked to [redacted] and told that [redacted] will be paying for all 7 people. [redacted] talked on the phone with [redacted] in the presence of [redacted] provided the credit card payment for the Expedia vacation that was approved by [redacted]. All the details of the vacation were given to [redacted] and later emailed to him as well. A few days later [redacted] decided not to go on the vacation. [redacted] talked to [redacted]'s husband, [redacted], on the phone and explained that airline tickets are nonrefundable but will be held by United Airlines as a credit for future travel. Gabriel Travel is not holding any money and [redacted] needs to contact the United Airlines directly.

Hello,I was never given a contract or agreement. Please read the attached letter. This is a fraudulent company. They charged me fees on my credit card without my consent. I do not know how to go about resolving this, and do not have money to hire an attorney. Please advise on how I can proceed.Thank you abundantly,[redacted]

I have talked to [redacted] on May 26th and explained that the airlines have their own ticket rules. Some of the tickets are completely non refundable/non exchangeable. Other tickets require the payment of the penalty in addition to any fare difference. It does take time to process exchanges with the airlines. The unused tickets for [redacted] daughters were successfully exchanges for the new tickets. I wish them safe and pleasant journey.

[redacted] one of the 7 people traveling, came to the office to book the vacation to Mexico. [redacted] talked to [redacted] and told that [redacted] will be paying for all 7 people. [redacted] talked on the phone with [redacted] in the presence of [redacted]. [redacted] provided the credit card payment for the [redacted]...

vacation that was approved by [redacted]. All the details of the vacation were given to [redacted] and later emailed to him as well. A few days later [redacted] decided not to go on the vacation. [redacted] talked to [redacted]'s husband, [redacted], on the phone and explained that airline tickets are nonrefundable but will be held by [redacted] as a credit for future travel. Gabriel Travel is not holding any money and [redacted] needs to contact the [redacted] directly.

Dear [redacted],I appreciate your feedback. I discussed the baggage allowance with you yesterday July 6th on the phone. I have agreed to help you to offset the cost of the baggage fees if the airline forces you to pay for the 2nd bag. Wishing you a pleasant flight.Best regards,[redacted]

I am rejecting this response because: [redacted] is not [redacted]. I did not give [redacted] permission to use my credit card. [redacted] (I) spoke with Benjamin, travel agent, and thecommunication was that I am paying $2,906 for myself, husband, and infant.Nowhere in that discussion did I agree to pay close to $10,000. And if I wascharged the amount, the information, booking information, itineraries, receiptconfirmation had to be sent to me as the purchaser and the credit card owner. Iwas not asked to sign nor accept any credit card transaction via email, fax, orphone. I did not receive any confirmation, receipts, booking information, noritineraries. Where does [redacted] have any connection to my credit cardinformation, or any authorization to approve any of my purchases?

I did not had a chance to review your earlier communication because my father is in a hospital with sever condition and I can provide supporting documentation.I am not satisfied with...

the performed actions by the business and requesting to reopen the claim.There was no capability to do it through the website that’s why I am communication it through email. The extent of mishandling the ticket exchange by Gabriel Travel, providing false information and dragging it for 3 months resulted in significant airplane ticket price increase that I have to by my for myself and my wife – for San Francisco – Moscow and Frankfurt – San Francisco from $850 to $1333 ($483) difference with united airlines, and subsequently remaining destinations of our family trip Moscow – Yerevan – Saint Petersburg - Paris – Frankfurt. Please reopen the claim and I will follow up closely with you on the subject. Thank you for understanding.  [redacted]

Review: I have used the services of Gabriel travel last summer, to book tickets for a trip from San Francisco to Armenia. I bought 3 tickets, for myself and my 2 daughters, at the price of $1590 each. Unfortunately my daughters couldn't go, and Gabriel travel told me that I will be able to use the tickets within a year, with a fine of $400. This year, I have had really hard tome to get in touch with them, no one wants to help me with anything, not returning my calls. After 2-3 months of efforts, finally they are suggesting me tickets for the dates that I have asked for, one for my wife, and two the ones from last year, for an exchange. The new ticket they offer for my wife is priced $1240. But the price for the tickets in exchange, for my daughters (who have a credit for 1590 from last year) is $826, i.e. the ticket that I have paid for $1590 last year, will be exchanged for the one that is priced $1240, with an additional fee of $826. So the total they want me to pay for my daughters tickets is $1590 (paid from last year)+$826 (they request to be paid) = $2416. Meanwhile, the price of the ticket they request to be paid for my wife, all new, is $1240. They offer no justification or transparency into how and why they come up with the additional amount to be paid for the ticket exchange. And since I have this ticket with this agency, I have no other way of using it, except through them, and they are taking advantage of it, and giving me this arbitrary prices, without any justification.Desired Settlement: I want them to give me the the ticket with the following calculated price

what I have to pay for my daughters ticket = $1590 - (the price of ticket + $400) = 1590-(1240+400) = - $50.

1240 is the price they offer to my wife, since she is not exchanging anything.

So if all is calculated according to the fair rules, and the $400 fine fee, then I will pay $50 for each of my daughters tickets, to exchange for the one this year, priced $1240.

Business

Response:

We have been communicating via email about the ticket exchange policy and the new tickets have already been issued.

Consumer

Response:

I did not had a chance to review your earlier communication because my father is in a hospital with sever condition and I can provide supporting documentation.I am not satisfied with the performed actions by the business and requesting to reopen the claim.There was no capability to do it through the website that’s why I am communication it through email. The extent of mishandling the ticket exchange by Gabriel Travel, providing false information and dragging it for 3 months resulted in significant airplane ticket price increase that I have to by my for myself and my wife – for San Francisco – Moscow and Frankfurt – San Francisco from $850 to $1333 ($483) difference with united airlines, and subsequently remaining destinations of our family trip Moscow – Yerevan – Saint Petersburg - Paris – Frankfurt. Please reopen the claim and I will follow up closely with you on the subject. Thank you for understanding. [redacted]

Business

Response:

I have talked to [redacted] on May 26th and explained that the airlines have their own ticket rules. Some of the tickets are completely non refundable/non exchangeable. Other tickets require the payment of the penalty in addition to any fare difference. It does take time to process exchanges with the airlines. The unused tickets for [redacted] daughters were successfully exchanges for the new tickets. I wish them safe and pleasant journey.

Review: Me and my wife purchased a vacation package from Gabriel Travel Agency to go to Cancun Mexico for 7 nights. Based on the pictures that were shown to us we made a purchasing decision to go to Crown Paradise which was supposed to be 3,5 stars hotel. When we checked in they gave us a room that looked worse than Motel 6. The Bed had no head board,the room was dirty all over,the smell was worse than in a senior home,paint peel and rust on the microwave.We end up arguing for the rest of the day with several managers to get a better room,which we did but it still didn't look anything like the pictures that we made a purchase based on.It still dirty the baby crib looked like dogs were chewing on it, so baby end up sleeping with us.The room over looked an abounded hotel that was damaged in the storm. On the second day we ordered a room service in the evening and at 5:00am me and my 2year old son woke up from vomiting.We got food poisoned I received on shot and we had to take our son to the emergency room where he received two shots.Since that day we were trying to get back home contacted our travel agent and waited a day and a half and still no progress until we had to pay an additional $600 to change our flight.We got to the airport and were told that we had no tickets changed.Contacted our agent again waited 2.5hrs and nothing got resolved until 20 minutes until our flight.Me my son,my pregnant wife and whole bunch of luggage had to run through the whole airport just to make it on the plain. When we got we went to Gabriel Travel to request a refund its been almost two months since that time and we've been constantly contacting our travel agent the only thing that we hear all the time is that I will be contacting Expedia and will give you a call back and never calls back.Desired Settlement: We want a $2700 refund for our vacation package $250 for hospital pay for our son $20 cell phone fee for international calls,and punitive damage of $5000 for me and my son being sick over a week and I lost all my vacation hours plus took additional days to recover at home and my wife was 4 month pregnant and was crying and stressing out about this whole situation.

Business

Response:

Dear [redacted],

I received your letter and it is very unfortunate that you had an unsatisfactory experience in Mexico. I would like to point out that you were provided with couple hotel options and you chose the Crown Paradise. When you contacted your travel agent [redacted] with the issues, he spent numerous hours with Expedia to change your flight back home. Expedia notified us they refunded your credit card in the amount of $692.25. [redacted] also called and emailed Expedia on several occasions for additional compensation but did not hear back. It is very unfortunate you had an unpleasant experience in Mexico, but it was not caused by our negligence. I encourage Mr. [redacted] to deal directly with the hotel and seek compensation from them.

Review: Called to purchase airline tickets. Agent told me they will send conformation email and if it looks good I'll call back conforming purchase and they will submit it. Never received email.called back multiple times couldn't get ahold of agent.finally talked to the agent, info was sent to the wrong email address but I was already billed. I noticed wrong last name was used but agency refused to fix it for me. Talked to the manager - manager yelled at me the whole time on the phone, then eventually said he will change last name to the correct one. That was 2 months ago. Nothing was ever fixed. I have been emailing the agency non stop and don't get any answers from them at all.Desired Settlement: I just want my last name to be fixed on my tickets so I can fly to Russia and won't loose $2600.

Business

Response:

Dear [redacted],

I apologize that it took so long to hear back from [redacted] but only today we received an approval to change your last name on the ticket. You should receive an email with the new ticket number and corrected last name by the end of today. I also left you a voice message. Have a great trip to Russia!

Review: Complaint about a ticket that I am unable to return, the company would not return the money.Desired Settlement: I bought a ticket for $1360 to Ukraine and due to the warning about traveling to Ukraine, I wanted to return the ticket and not fly at this scary time, but the manager [redacted] Yuzvak was very rude, would not listen to my request. wanted $400 more to change the air line ticket to another date, which is not something I want to do at this time, who wants to travel there when there is a warning about ukraine travel. I was very upset with him, because there was no good customer service.

Business

Response:

Dear [redacted],

We explained numerous times to you that the ticket money are with the airline and not with us. The airline gave you 1 year from the date of purchase to reuse your ticket. We do not have an authorization from the airline to refund the ticket but only to exchange it with the penalty for the new travel dates. If you cannot travel, please contact directly Ukraine International Airlines for any possible solution.

Review: On 7/2/14 I booked a vacation to ME Cancun for my husband, son, and myself via phone with your travel agent [redacted], informed me that the reservation may be cancelled 72hr prior to travel date, and there were no cancellation fees/charges, in any case, if I found a better deal later. I was at work at the time. He called me several times stating that the sale was ending and there were only 2 tickets left, I later learned this was not true. I went online to do a little research myself. Browsing different websites, both [redacted] and [redacted] were about $100 cheaper per person than what the travel agent had to offer. This was brought up to the travel agent, who stated both [redacted] and Bookit had 12 to14 hour flights, and through his reservation I would get direct flight, totaling 6hr with no layovers. [redacted] was provided with my credit card information. I was not present during this transaction. I did not sign anything to confirm the purchase. [redacted] did not state the booking was made through [redacted]. He did not inform me of [redacted]'s cancellation policy or terms conditions verbally over the phone or online (clicking agree to terms/conditions), neither was provided, nor did he inform me that this reservation was being booked through [redacted]. The information provided over the phone was to be in a payment for my husband, myself, and infant ($1400 per person, $2,800 plus $106 for the infant, totaling $2,906. To this day, I do not have even one confirmation of my booking, receipt of the itinerary or booking via paper mail/email/phone/text from [redacted]. We have a newborn, and consulted with pediatrician, who stated the month of August the level of humidity in Cancun was not safe for the infant. On 7/3/14 (within 24 hours), I called Gabriel Travel to cancel our trip due to weather conditions and safety concerns for the infant. I was told that [redacted] was out of the office through Monday 7/6/14. I asked that my reservation be cancelled. They could not find my reservation in their system. I was transferred to [redacted]'s assistant, who stated he found (my husband) and the reservation had been cancelled. He also did not find any active reservation in the system. Because [redacted] could not find me in the system, he asked that I call back on Monday, as [redacted] was out for 4th of July weekend, he would return on Monday 7/6/14. I asked if it would be too late to cancel on Monday, as I just booked it previous day, [redacted]'s assistant stated it would not be late to cancel on Monday 7/6/14, I will not have an issue cancelling my reservation and will not have any cancellation fees/charges. [redacted] assured me that it may have been already cancelled, as he could not find me in the system. First thing, Monday morning 7/6/14 I telephoned [redacted], who stated my reservation was processed, and he could not cancel my reservation, as it was too late. [redacted] stated if the cancellation would have been done 24 to 48 hours after booking, he could have "maybe" cancelled. I informed [redacted] that his assistant and other agents could not find me in the system. They could only see my husband in the system, with a cancelled status. [redacted] replied, the reason they could not find my reservation in their system was because I was under [redacted]'s file, and other agents do not have access to his files other than [redacted] himself. I informed him that I had called the following day, he was not in the office, the travel agency could not assist with cancelling because I was not in the system. I informed [redacted] that I did not agree to pay for the reservation, and did not give him permission to use my card for 7 passengers. I did not sign any agreements/receipts, and will not be pursuing with the reservation. [redacted] did not want to work with me. He continued to encourage me to travel, saying how great the weather is, and that we are getting a really good price, and we will have a lot of funetc., ignoring my request. In regards to charging me for close to $10,000, he replied we save money by purchasing all under one credit card. Multiple times I stated we will not be paying or traveling. I also inquired about what he previously said cancellation policy would be. I repeatedly stated that I would pursue dispute with my credit card company if he does not work to cancel my reservation, and for the fraudulent act. [redacted] stated there's nothing he could do, it was too late to cancel. I filed a dispute with [redacted]. This was a fraudulent act, and [redacted] has been working with me diligently to cancel my reservation. They were able to credit me $5, 255.46 for the resort fees. The remaining amount $4,626.64 cannot be refunded with United Airlines. [redacted] has referred me to Gabriel travel to request for the remainder of the refund. Customers information: [redacted] at GABRIEL TRAVEL, not MYSELF (I will leave out my personal information). I did not give [redacted] permission to charge my [redacted] for 7 passengers. I did not authorize to pay for 7 travelers totaling in the amount of $9,8821.10. I did not confirm the purchase or sign receipts or agreement to terms and/or conditions. Please acquire any correspondence sent to me including receipts/itineraries from the travel agent. I have not received anything in email/mail authorizing or confirming my payment or booking. To this I have not been provided with any information/receipts/itinerary. It was provided to me by my [redacted], who had been working with the merchant, [redacted] in attempt to refund me. I have not received anything in email/mail authorizing or confirming payment or booking. This is a fraudulent act and I will not be responsible for any of the amount charged. I am forced to pursue with legal action if this cannot be resolved with your company. My husband and I have been leaving voice mail messages with [redacted], Gabriel Travels supervisor, and Andre, the manager with no returnedDesired Settlement: $4,626.24 and associated interest/fees charged to the [redacted] Credit Card.

Business

Response:

Sergey Karelson, one of the 7 people traveling, came to the office to book the vacation to Mexico. [redacted] talked to [redacted] and told that [redacted] will be paying for all 7 people. [redacted] talked on the phone with [redacted] in the presence of [redacted] provided the credit card payment for the Expedia vacation that was approved by [redacted]. All the details of the vacation were given to [redacted] and later emailed to him as well. A few days later [redacted] decided not to go on the vacation. [redacted] talked to [redacted]'s husband, [redacted], on the phone and explained that airline tickets are nonrefundable but will be held by United Airlines as a credit for future travel. Gabriel Travel is not holding any money and [redacted] needs to contact the United Airlines directly.

Business

Response:

[redacted] one of the 7 people traveling, came to the office to book the vacation to Mexico. [redacted] talked to [redacted] and told that [redacted] will be paying for all 7 people. [redacted] talked on the phone with [redacted] in the presence of [redacted] provided the credit card payment for the [redacted] vacation that was approved by [redacted]. All the details of the vacation were given to [redacted] and later emailed to him as well. A few days later [redacted] decided not to go on the vacation. [redacted] talked to [redacted]'s husband, [redacted], on the phone and explained that airline tickets are nonrefundable but will be held by [redacted] as a credit for future travel. Gabriel Travel is not holding any money and [redacted] needs to contact the [redacted] directly.

Consumer

Response:

I am rejecting this response because: [redacted] is not [redacted]. I did not give [redacted] permission to use my credit card. [redacted] (I) spoke with [redacted], travel agent, and thecommunication was that I am paying $2,906 for myself, husband, and infant.Nowhere in that discussion did I agree to pay close to $10,000. And if I wascharged the amount, the information, booking information, itineraries, receiptconfirmation had to be sent to me as the purchaser and the credit card owner. Iwas not asked to sign nor accept any credit card transaction via email, fax, orphone. I did not receive any confirmation, receipts, booking information, noritineraries. Where does [redacted] have any connection to my credit cardinformation, or any authorization to approve any of my purchases?

Consumer

Response:

I am rejecting this response because: [redacted] is not [redacted]. I did not give [redacted] permission to use my credit card. [redacted] (I) spoke with Benjamin, travel agent, and thecommunication was that I am paying $2,906 for myself, husband, and infant.Nowhere in that discussion did I agree to pay close to $10,000. And if I wascharged the amount, the information, booking information, itineraries, receiptconfirmation had to be sent to me as the purchaser and the credit card owner. Iwas not asked to sign nor accept any credit card transaction via email, fax, orphone. I did not receive any confirmation, receipts, booking information, noritineraries. Where does [redacted] have any connection to my credit cardinformation, or any authorization to approve any of my purchases?

Consumer

Response:

Hello,I was never given a contract or agreement. Please read the attached letter. This is a fraudulent company. They charged me fees on my credit card without my consent. I do not know how to go about resolving this, and do not have money to hire an attorney. Please advise on how I can proceed.Thank you abundantly,[redacted]

Consumer

Response:

Hello,I was never given a contract or agreement. Please read the attached letter. This is a fraudulent company. They charged me fees on my credit card without my consent. I do not know how to go about resolving this, and do not have money to hire an attorney. Please advise on how I can proceed.Thank you abundantly,[redacted]

Business

Response:

Dear [redacted],You acknowledge in your letter that on 7/2/14 you provided the credit card payment over the phone to [redacted] for a vacation package to Mexico for 7 people. The confirmation and the terms of the purchase were given to [redacted], the group's member and representative, who was present at the office during the conversation. Now you blame [redacted] for charging your credit card without your consent when you clearly state in your response that it was you who gave the credit card information for the purchase. Please do not accuse the travel agency or [redacted] of the fraud when you changed your mind and decided not to travel. We are not holding your money. Please contact the airline directly to reuse your tickets. Best regards, [redacted].

Business

Response:

Dear [redacted],You acknowledge in your letter that on 7/2/14 you provided the credit card payment over the phone to [redacted] Tofan for a vacation package to Mexico for 7 people. The confirmation and the terms of the purchase were given to [redacted], the group's member and representative, who was present at the office during the conversation. Now you blame [redacted] for charging your credit card without your consent when you clearly state in your response that it was you who gave the credit card information for the purchase. Please do not accuse the travel agency or [redacted] of the fraud when you changed your mind and decided not to travel. We are not holding your money. Please contact the airline directly to reuse your tickets. Best regards, [redacted].