Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, March 28, 10:AMSubject: Re: CID [redacted] In summary, [redacted] per our contract, purchased the material then when there's a problem he says it's between me and the material supplier, [redacted] Until just recently [redacted] wasn't able to verify where he purchased the material and it's still not certain whether the material maker will honor any warranty, first because it was purchased thru a third party and second, the tile wasn't what sealed after installation which is what caused the problem to begin withThe correct material wasn't used in the corner of the shower and it started falling outIt's also cracking along the ceiling, another place where differnt planes meetI haven't even mentioned the shower head squirts water out the back and will have to be replacedI gave [redacted] plenty opportunity to remedy the problem, which probably could be fixed by cleaning and sealing the slate and putting caulk in the cornerHe never even volunteered to come out and look at itContracted with [redacted] to remove replace a shower in my houseWe emphacised that we wanted something that didn't have to be sealed and wouldn't stain and mildewShortly after work was completed the slate tile in the shower started turning the grout (the grout that wasn't suppose to stain) rusty colored running about 1/of the way down to the floor toward the drainI contacted [redacted] and sent picturesHe said it looked bad, would contact his supplier to see if they'd had this problem beforeMonths went by and didn't hear from him againWhen I contacted him again he said it was obviously rust coming from my pipesHe decided this without coming out and looking, without anything other than his opinion that this relieved him of any responsibility for the ugly showerI must mention that there is no signs of rust anywhere else in the houseHe refers me to [redacted] , the company that made the slate tileOur contract said that [redacted] would purchase all materials, but now that there was a problem he says it's between me and the material makerHe gave me a contact in San Antonio but when I contacted them they'd never heard of ***She referred me to a representative in Spring, Dave [redacted] r who likewise had never heard of *** [redacted] r researched and the last communication I got from him was that they could not verify that [redacted] purchased the materials from [redacted] In ***'s response he lists Chris [redacted] as his representative [redacted] says that [redacted] did purchase the material somehow thru another party's accountStill haven't heard from local representative [redacted] r [redacted] also said that the natural stones should be sealedThe slate in my shower wasn't, and that is most probably the cause of the problem [redacted] keeps bringing up the fact that I have an old house and must have rust in the pipes, well, because he says soI did a water test purchased from [redacted] which didn't register iron in the waterArranged thru [redacted] for a home water test, their findings were the same [redacted] says I haven't given proofNo one has asked for proofHe says it's not his problem, and [redacted] so far hasn't acknowledged any responsibility eitherDon't know if they will warranty products purchased thru a third party [redacted] keeps saying that [redacted] is working on a settlementThey haven't contacted meIn addition, [redacted] has chosen to just ignore the grout falling our of the corner of the showerI did research and seems that grout shouldn't be used in corners where different planes meet.Regards,
Finally had someone from [redacted] contact me, after I put a review on Facebook [redacted] representative David [redacted] r is suppose to be sending you a letter with his assessmentHe stated that it was obvious that the water from my pipes was not the problemAlso stated that slate tile should've been sealed at installation and it wasn'tMr [redacted] r actually came out and looked, something [redacted] has never doneWondering how Revdex.com will cover for him now
Sent: Saturday, May 6, 3:13:PM Subject: Case # [redacted] Re: [redacted] [redacted] [redacted] I visited this residence on Monday, April to evaluate the installation of an [redacted] product, [redacted] This product, along with a porcelain bodied tile installed on the shower walls, was installed as a vertical liner in a showerThe product is a mesh mounted composite consisting of natural slate and glassNatural Slate is known to potentially bleed out minerals when subject to moistureIn an installation that is subjected to moisture, it is best practice to seal the slateThis would be true of any natural stone used in a shower or area subjected to moistureIt is important to note that I did not witness or supervise any of the installation proceduresI do not have specific knowledge of any product used outside what I could observe in the finished installationIn that regard, I did observe two things worth notingFirst, it does not appear that a sealer was used on the slate components of the mosaicSome of the mosaic slate pieces did indeed bleed out and that evidence was present in the form of discoloration of the surrounding groutThis was only the case on some of the pieces, not allThis is not uncommon on slate that is not sealedRegarding the claim that the pipes were affecting the mosaic from behind the installation, I find this highly unlikely if not impossibleAny leaks in the shower could not possible isolate a single piece on the mosaic for impactAgain, only some pieces were impactedSecond, I observed cracking at several vertical plane changesFor example where the walls meet vertically, or where a wall meets the floorIt is standard procedure to caulk these intersections and there was no evidence of caulk having been usedFinally, Mr [redacted] , having talked to a representative from Custom Building Products, used one of their sealers to seal the slate and has solved the problem [redacted] is supplying sealing and cleaning materials for future usePlease note my contact information below and I am available for additional consultationRegards, David L [redacted] r Houston Regional Branch Manager Clay RdHouston TX O M E d [redacted] r@ [redacted] .com www[redacted] .com Our catalogs are now available in a digital format! Download them at: [redacted] USA / Literature AVISOLa información contenida y/o adjunta en este correo electrónico puede ser propia, confidencial, privilegiada o de algún otro modo protegida contra el uso inapropiado o distribución erróneaSi usted no es el destinatario a quién se dirige el presente correo electrónico, usted no está autorizado para revisar, imprimir, copiar, conservar, distribuir o revelar este correo electrónico o de cualquier otra información adjuntaSi usted ha recibido este correo electrónico erróneamente o sin previa autorización, por favor notifique al remitente inmediatamente por teléfono o correo electrónico y destruya todas las copias del presente correo electrónico (electrónica, en papel o alguna otra forma)Si usted no puede contactar al remitente o tiene preguntas sobre la autorización para recibir este correo electrónico, favor de contactar por correo electrónico a disclaimer@ [redacted] .comLe informamos que nuestro Aviso de Privacidad está disponible para su consulta en nuestro sitio de Internet www[redacted] .comGracias NOTICE: All information in and attached to the e-mail(s) below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosureIf you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message or any information attached to itIf you have erroneously received this communication, or received the communication without authorization, please notify the sender immediately by phone or by e-mail and destroy all copies of this message (electronic, paper, or otherwise)If you are unable to contact the sender, or have questions about your authorization to receive this email, please contact by email at disclaimer@ [redacted] .comBe advised that our Privacy Policy is available in www[redacted] .comThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, March 28, 10:AMSubject: Re: CID [redacted] In summary, [redacted] per our contract, purchased the material then when there's a problem he says it's between me and the material supplier, [redacted] Until just recently [redacted] wasn't able to verify where he purchased the material and it's still not certain whether the material maker will honor any warranty, first because it was purchased thru a third party and second, the tile wasn't what sealed after installation which is what caused the problem to begin withThe correct material wasn't used in the corner of the shower and it started falling outIt's also cracking along the ceiling, another place where differnt planes meetI haven't even mentioned the shower head squirts water out the back and will have to be replacedI gave [redacted] plenty opportunity to remedy the problem, which probably could be fixed by cleaning and sealing the slate and putting caulk in the cornerHe never even volunteered to come out and look at itContracted with [redacted] to remove replace a shower in my houseWe emphacised that we wanted something that didn't have to be sealed and wouldn't stain and mildewShortly after work was completed the slate tile in the shower started turning the grout (the grout that wasn't suppose to stain) rusty colored running about 1/of the way down to the floor toward the drainI contacted [redacted] and sent picturesHe said it looked bad, would contact his supplier to see if they'd had this problem beforeMonths went by and didn't hear from him againWhen I contacted him again he said it was obviously rust coming from my pipesHe decided this without coming out and looking, without anything other than his opinion that this relieved him of any responsibility for the ugly showerI must mention that there is no signs of rust anywhere else in the houseHe refers me to [redacted] , the company that made the slate tileOur contract said that [redacted] would purchase all materials, but now that there was a problem he says it's between me and the material makerHe gave me a contact in San Antonio but when I contacted them they'd never heard of ***She referred me to a representative in Spring, Dave [redacted] r who likewise had never heard of *** [redacted] r researched and the last communication I got from him was that they could not verify that [redacted] purchased the materials from [redacted] In ***'s response he lists Chris [redacted] as his representative [redacted] says that [redacted] did purchase the material somehow thru another party's accountStill haven't heard from local representative [redacted] r [redacted] also said that the natural stones should be sealedThe slate in my shower wasn't, and that is most probably the cause of the problem [redacted] keeps bringing up the fact that I have an old house and must have rust in the pipes, well, because he says soI did a water test purchased from [redacted] which didn't register iron in the waterArranged thru [redacted] for a home water test, their findings were the same [redacted] says I haven't given proofNo one has asked for proofHe says it's not his problem, and [redacted] so far hasn't acknowledged any responsibility eitherDon't know if they will warranty products purchased thru a third party [redacted] keeps saying that [redacted] is working on a settlementThey haven't contacted meIn addition, [redacted] has chosen to just ignore the grout falling our of the corner of the showerI did research and seems that grout shouldn't be used in corners where different planes meet.Regards,
Have an appointment for someone to check my shower Monday, should send you information shortly thereafter
Finally had someone from [redacted] contact me, after I put a review on Facebook [redacted] representative David [redacted] r is suppose to be sending you a letter with his assessmentHe stated that it was obvious that the water from my pipes was not the problemAlso stated that slate tile should've been sealed at installation and it wasn'tMr [redacted] r actually came out and looked, something [redacted] has never doneWondering how Revdex.com will cover for him now
Sent: Saturday, May 6, 3:13:PM Subject: Case # [redacted] Re: [redacted] [redacted] [redacted] I visited this residence on Monday, April to evaluate the installation of an [redacted] product, [redacted] This product, along with a porcelain bodied tile installed on the shower walls, was installed as a vertical liner in a showerThe product is a mesh mounted composite consisting of natural slate and glassNatural Slate is known to potentially bleed out minerals when subject to moistureIn an installation that is subjected to moisture, it is best practice to seal the slateThis would be true of any natural stone used in a shower or area subjected to moistureIt is important to note that I did not witness or supervise any of the installation proceduresI do not have specific knowledge of any product used outside what I could observe in the finished installationIn that regard, I did observe two things worth notingFirst, it does not appear that a sealer was used on the slate components of the mosaicSome of the mosaic slate pieces did indeed bleed out and that evidence was present in the form of discoloration of the surrounding groutThis was only the case on some of the pieces, not allThis is not uncommon on slate that is not sealedRegarding the claim that the pipes were affecting the mosaic from behind the installation, I find this highly unlikely if not impossibleAny leaks in the shower could not possible isolate a single piece on the mosaic for impactAgain, only some pieces were impactedSecond, I observed cracking at several vertical plane changesFor example where the walls meet vertically, or where a wall meets the floorIt is standard procedure to caulk these intersections and there was no evidence of caulk having been usedFinally, Mr [redacted] , having talked to a representative from Custom Building Products, used one of their sealers to seal the slate and has solved the problem [redacted] is supplying sealing and cleaning materials for future usePlease note my contact information below and I am available for additional consultationRegards, David L [redacted] r Houston Regional Branch Manager Clay RdHouston TX O M E d [redacted] r@ [redacted] .com www[redacted] .com Our catalogs are now available in a digital format! Download them at: [redacted] USA / Literature AVISOLa información contenida y/o adjunta en este correo electrónico puede ser propia, confidencial, privilegiada o de algún otro modo protegida contra el uso inapropiado o distribución erróneaSi usted no es el destinatario a quién se dirige el presente correo electrónico, usted no está autorizado para revisar, imprimir, copiar, conservar, distribuir o revelar este correo electrónico o de cualquier otra información adjuntaSi usted ha recibido este correo electrónico erróneamente o sin previa autorización, por favor notifique al remitente inmediatamente por teléfono o correo electrónico y destruya todas las copias del presente correo electrónico (electrónica, en papel o alguna otra forma)Si usted no puede contactar al remitente o tiene preguntas sobre la autorización para recibir este correo electrónico, favor de contactar por correo electrónico a disclaimer@ [redacted] .comLe informamos que nuestro Aviso de Privacidad está disponible para su consulta en nuestro sitio de Internet www[redacted] .comGracias NOTICE: All information in and attached to the e-mail(s) below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosureIf you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message or any information attached to itIf you have erroneously received this communication, or received the communication without authorization, please notify the sender immediately by phone or by e-mail and destroy all copies of this message (electronic, paper, or otherwise)If you are unable to contact the sender, or have questions about your authorization to receive this email, please contact by email at disclaimer@ [redacted] .comBe advised that our Privacy Policy is available in www[redacted] .comThank you