Gabriella New York Bridal Salon

At this time, I have been contacted directly by Gabriella New York Bridal Salon regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Gabriella's has the wedding dress and they have made no offer to get us the dress in the correct color or sizeWe are not accepting the dress as it is not the color or size that was orderedThey have continually harassed the bride with phone calls and e-mailsWe have hired an attorney to stop the harrassmentThey have been told that all communication will now go to our attorneyThe wedding is in weeks and this problem is ongoing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Gabriella New York Bridal Salon regarding complaint ID [redacted], however my complaint has NOT been resolved because:...


[Gabriella's has the wedding dress and they have made no offer to get us the dress in the correct color or size. We are not accepting the dress as it is not the color or size that was ordered. They have continually harassed the bride with phone calls and e-mails. We have hired an attorney to stop the harrassment. They have been told that all communication will now go to our attorney. The wedding is in 8 weeks and this problem is ongoing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Gabriella New York Bridal Salon regarding complaint ID [redacted].Sincerely,[redacted]

Review: Order a wedding dress in Oct 2014, size 0, received a size 2 in May 2015 (Wedding date Sept *,2015- Houston,TX) Received two options from company. 1) rush order a correct size dress to be received sometime in Aug or *) have the dress altered and the company would pay for the fitting. Option 1 was not realistic as my daughter was a medical resident at [redacted] and both the wedding and I live near Houston, TX. My daughter could not get the time off during Aug to get fitted here in Houston. So went with option 2. Had a seamstress fit the dress in June and got an estimate which was sent to company in July. Company complained about the cost, indicating that it was too expensive and that it wouldn't be that much using their services. We couldn't use their services due to our location Received a check for 53% of the costs to alter the dress. Had numerous phone discussions with personnel at company regarding this. Offered to compromise by paying 2*% of the costs and they would pickup the remaining 74% (another 21% from what they had already sent me). They made a promise to fix their mistake and did not do this.Desired Settlement: To receive the full amount of the alterations that they indicated that they would take care of due to their error.

Consumer

Response:

At this time, I have not been contacted by Gabriella New York Bridal Salon regarding complaint ID [redacted].Sincerely,[redacted]

Review: My daughter, [redacted], and I bought a Reem Acra Olivia wedding gown on June **, 2013, from Gabriella New York Bridal Salon, [redacted].[redacted] choose the Olivia gown after trying on their sample dress. During the fitting, thestaff suggested that she order her dress in two different sizes to more closely fit the gown to her figure. She is 5 tall and wears a dress size 0 or 2. There was an extra charge for this service and we agreed to order the dress with this specification in order to have a perfect fit. My daughters main concern was the color of the dress. She stressed that she wantedto avoid anything white or off white. The sample dress was the color of dark sand andshe was very pleased with the color.In addition to the dress, [redacted] ordered a headpiece. She conferred with the salons designer to create her desired look. The cost of the gown and headpiece was $6200; I paid the required down payment of$ 3025on June ** , 2013. We were promised that [redacted]s gown and headpiece would be ready in nine months (February, 2013). The payment balance of 3175 was rendered on July ** , by credit card.[redacted]s Olivia gown and headpiece were sent to my home in July, 2014 13 months after it was ordered. The dress color was off-white and radically different from the much darker color of the sample dress. The headpiece was unrecognizable from the designed headpiece that [redacted] ordered.In July, we returned to Gabriellas with the dress. My daughter was traumatized when she compared her special order gown with their sample dress. The original gown whichshe tried on and then ordered in her size was about five shades darker. When she lamented her disappointment to the staff ([redacted]), she was told that the sample dress which she originally saw had oxidized, and, they now havea new sample dress in off-white. [redacted] asked if she could order the dress in a different color; she was informed that the Olivia dress comes in only one color off-white.When [redacted] tried on the dress in the salon, the dress was entirely much too big, and obviously, it was not made for her size. Additionally, the dress was approximately two feet too long. The staff informed us that the gown would be shortened for her height.Since the gown has a train, it is impossible to remove two feet of material of the hem and still retain the train.We immediately realized that it would be impossible for [redacted] to wear the gown. We requested a chance to choose another gown; our request was swiftly denied. Also, wewere told that we could not even look at another gown in the salon.On July **, our wedding planner called the salon and spoke to the [redacted]. She was informed of [redacted]s deep disappointment in her dress as well as theinhospitable and unprofessional treatment that we received from the staff the day before. [redacted] briefly commented that she needed to speak to her [redacted],before she could address our request to return the dress. She did not call back ourwedding planner, myself or [redacted]. In addition, no staff member contacted us.Desired Settlement: We need a refund on the expensive dress. My daughter needs to find another dress. Most Bridal Stores have refused her because they cannot get the dress in 60 days. Gabriella Store refused to help. Finding a wedding dress at this late date is very difficult and her dream of the original dress has been ruined. This is an financial and emotional disaster.

Consumer

Response:

At this time, I have been contacted directly by Gabriella New York Bridal Salon regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Gabriella's has the wedding dress and they have made no offer to get us the dress in the correct color or size. We are not accepting the dress as it is not the color or size that was ordered. They have continually harassed the bride with phone calls and e-mails. We have hired an attorney to stop the harrassment. They have been told that all communication will now go to our attorney. The wedding is in 8 weeks and this problem is ongoing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On May [redacted] I've signed a contract with Gabriella paying the first half in cash (US$2,428.00) of a dress designed by [redacted] ($4,400.00) and veil ($531.00). Because Ive paid cash they gave me a US$75.00 discount.

The due date for the delivery of the dress was June [redacted]. I flew back to nYC on Monday morning and was told in the afternoon that the dress wouldn't be ready until Saturday. On Saturday I got another call from one of their employees saying that the designer got confused and another dress from another bride was ready but not mine. They told me to meet a seamstress on Monday [redacted] and told me the dress would be there. I got to the seamstress office and the dress wasn't there. Again they called me and said that I would do the final fitting on the next day with the designer themselves.

On Tuesday [redacted] I went to [redacted]'s studio for the final fitting and for my surprise the dress was far from being ready. The dress was tight so they decided to make the cut on the back lower.

On Thursday [redacted] I went to Gabriella for another final fitting, I got there and the manager asked me to pay before seeing the dress - according to her thats their policy. Ive tried the dress, and not only was it slightly different design from the sample I've tried a month earlier, it was loose on my hips, still tight on my back and 5 sizes up on the top part of the dress. My measurements haven't changed in a month and even the sales person and the manager agreed that they had done wrong measurements. Before I left the store they promised me the designer would find a time to see me and fix this. The moment I left the store they send me a message saying that unfortunately the designer wouldn't repair its own mistake but they would find me a seamstress to fix it. I was due to fly on Saturday [redacted] so they had not much time. And they never asked me for more time as I would have considered changing my flight.

On Friday I went to the same seamstress to pick up the dress. They had not made the dress smaller, they simply attached some intrusive padding, cut the extra fabric to make it more similar to the sample dress (it actually looks different on each side) and delivered me the dress. I made it clear that the dress was not what we agreed on (nothing close to my measurements, badly sewed, etc) and the manager said, it looked fine.

The next day (yesterday June [redacted]) I've written a bad review on their [redacted] Page so they called me and asked if I would be pleased with a new dress. I said I would but I needed certainty to trust them again once my wedding will take place in less than 3 weeks and in Ireland. They then reported my review on [redacted] alleging "nudity" ?! and blocked my fiancee ( and others) to access their page. My wedding takes place this July [redacted] and I have no dress to wear.Desired Settlement: I'd like to return the dress asap and get my money back ( I am willing to keep the veil as it is in perfect condition) so I can buy myself another one before my wedding day.