We have been in business for years There is no fraudulent practices and everything is in writing and signed by the customer.Every customer signs and initials our policies (See attached photos) There is a week WRITTEN NOTICE required to drop a class as we reserve their space in class and take limited enrollment per class.The ***'s initialed that statement on registration form We also have that policy posted in our hallway for parents to plainly see every time they exit the building.The ***'s register on 8/18/2014On 9/26/My office manager [redacted] called and spoke to [redacted] about her account being past due for Sept and Oct now due [redacted] stated she would come in on 9/29/to get caught up Payment was made On Oct 21,They made a deposit for us to order a recital costumeRecitals were June 6,so they were planning on attending The costume was ordered in good faith I had to return the costume and lose the balance as the company charges a re-stocking fee.We emailed statements for past due again in Dec There is a $late fee added each month on delinquent accountsThat is also initialed by parent on our registration form.Our computer system has copies of all emails sent to each customerWe also mailed by Post office a statement of what was due.If the ***'s would have answered any of the email's , phone calls, or mailed correspondence we would have been glad to have worked out a payment plan Thank you, [redacted] We mailed a statement on Jan 5, stating account past due and if we did not hear from them by Jan to make arrangements for payment we would be turning over to collections.We never heard from the ***'s about any reason their child was not attending We received no notice of any kind to drop their child from class.We attempted to call several times but the voicemail was always full, that is why we continued to try to communicate by email, and regular mail.We called, we emailed, we send statements We attempted to communicate but were ignored on all communications regarding payment of past due amount
Attached are two views of the registration form you signed. You are not being charged for the entire year, however, once the account is turned over to collections they charge fees of their own. Not only did we email , and phone before turning the account over to collection, we also emailed and mailed by post office the letter stating that if we did not hear from you the account would be turned over to collection
We have been in business for years. There is no fraudulent practices and everything is in writing and signed by the customer.Every customer signs and initials our policies. (See attached photos). There is a week WRITTEN NOTICE required to drop a class as we reserve their space
in class and take limited enrollment per class.The ***'s initialed that statement on registration form. We also have that policy posted in our hallway for parents to plainly see every time they exit the building.The ***'s register on 8/18/2014On 9/26/My office manager *** called and spoke to *** about her account being past due for Sept and Oct now due. *** *** stated she would come in on 9/29/to get caught up. Payment was made. On Oct 21,They made a deposit for us to order a recital costumeRecitals were June 6,so they were planning on attending. The costume was ordered in good faith. I had to return the costume and lose the balance as the company charges a re-stocking fee.We emailed statements for past due again in Dec. There is a $late fee added each month on delinquent accountsThat is also initialed by parent on our registration form.Our computer system has copies of all emails sent to each customerWe also mailed by Post office a statement of what was due.If the ***'s would have answered any of the email's , phone calls, or mailed correspondence we would have been glad to have worked out a payment plan. Thank you,*** ***We mailed a statement on Jan 5, stating account past due and if we did not hear from them by Jan to make arrangements for payment we would be turning over to collections.We never heard from the ***'s about any reason their child was not attending. We received no notice of any kind to drop their child from class.We attempted to call several times but the voicemail was always full, that is why we continued to try to communicate by email, and regular mail.We called, we emailed, we send statements. We attempted to communicate but were ignored on all communications regarding payment of past due amount
Complaint: ***
I am rejecting this response because:I do not remember signing any contract or lease agreement which states that I agree to pay monthly tuition even if my child no longer attends classesI paid for her dance classes on a month-to-month basisIn the past, when I was late or delinquent on payments, I would pay themIf had not paid them, my child would have not been allowed in her classesSo why, when my child STOPS ATTENDING am I still charged each month? I never agreed to be charged for services not renderedCan you please upload these forms which you say I initialed or signed where it states that I have agreed to pay your business money even if my child no longer attends classes? She was only in class for about months, the rest of that year she did not attendPlease show me the forms where I agreed to pay you tuition for the remainder of the year for which she was not attending dance classesThis isn't right and I am not accepting your response at this time
Regards,
*** And *** ***
We have been in business for years There is no fraudulent practices and everything is in writing and signed by the customer.Every customer signs and initials our policies (See attached photos) There is a week WRITTEN NOTICE required to drop a class as we reserve their space in class and take limited enrollment per class.The ***'s initialed that statement on registration form We also have that policy posted in our hallway for parents to plainly see every time they exit the building.The ***'s register on 8/18/2014On 9/26/My office manager [redacted] called and spoke to [redacted] about her account being past due for Sept and Oct now due [redacted] stated she would come in on 9/29/to get caught up Payment was made On Oct 21,They made a deposit for us to order a recital costumeRecitals were June 6,so they were planning on attending The costume was ordered in good faith I had to return the costume and lose the balance as the company charges a re-stocking fee.We emailed statements for past due again in Dec There is a $late fee added each month on delinquent accountsThat is also initialed by parent on our registration form.Our computer system has copies of all emails sent to each customerWe also mailed by Post office a statement of what was due.If the ***'s would have answered any of the email's , phone calls, or mailed correspondence we would have been glad to have worked out a payment plan Thank you, [redacted] We mailed a statement on Jan 5, stating account past due and if we did not hear from them by Jan to make arrangements for payment we would be turning over to collections.We never heard from the ***'s about any reason their child was not attending We received no notice of any kind to drop their child from class.We attempted to call several times but the voicemail was always full, that is why we continued to try to communicate by email, and regular mail.We called, we emailed, we send statements We attempted to communicate but were ignored on all communications regarding payment of past due amount
Attached are two views of the registration form you signed. You are not being charged for the entire year, however, once the account is turned over to collections they charge fees of their own. Not only did we email , and phone before turning the account over to collection, we also emailed and mailed by post office the letter stating that if we did not hear from you the account would be turned over to collection
We have been in business for years. There is no fraudulent practices and everything is in writing and signed by the customer.Every customer signs and initials our policies. (See attached photos). There is a week WRITTEN NOTICE required to drop a class as we reserve their space
in class and take limited enrollment per class.The ***'s initialed that statement on registration form. We also have that policy posted in our hallway for parents to plainly see every time they exit the building.The ***'s register on 8/18/2014On 9/26/My office manager *** called and spoke to *** about her account being past due for Sept and Oct now due. *** *** stated she would come in on 9/29/to get caught up. Payment was made. On Oct 21,They made a deposit for us to order a recital costumeRecitals were June 6,so they were planning on attending. The costume was ordered in good faith. I had to return the costume and lose the balance as the company charges a re-stocking fee.We emailed statements for past due again in Dec. There is a $late fee added each month on delinquent accountsThat is also initialed by parent on our registration form.Our computer system has copies of all emails sent to each customerWe also mailed by Post office a statement of what was due.If the ***'s would have answered any of the email's , phone calls, or mailed correspondence we would have been glad to have worked out a payment plan. Thank you,*** ***We mailed a statement on Jan 5, stating account past due and if we did not hear from them by Jan to make arrangements for payment we would be turning over to collections.We never heard from the ***'s about any reason their child was not attending. We received no notice of any kind to drop their child from class.We attempted to call several times but the voicemail was always full, that is why we continued to try to communicate by email, and regular mail.We called, we emailed, we send statements. We attempted to communicate but were ignored on all communications regarding payment of past due amount
Complaint: ***
I am rejecting this response because:I do not remember signing any contract or lease agreement which states that I agree to pay monthly tuition even if my child no longer attends classesI paid for her dance classes on a month-to-month basisIn the past, when I was late or delinquent on payments, I would pay themIf had not paid them, my child would have not been allowed in her classesSo why, when my child STOPS ATTENDING am I still charged each month? I never agreed to be charged for services not renderedCan you please upload these forms which you say I initialed or signed where it states that I have agreed to pay your business money even if my child no longer attends classes? She was only in class for about months, the rest of that year she did not attendPlease show me the forms where I agreed to pay you tuition for the remainder of the year for which she was not attending dance classesThis isn't right and I am not accepting your response at this time
Regards,
*** And *** ***