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Gaddie Eye Center

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Reviews Gaddie Eye Center

Gaddie Eye Center Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I almost cannot believe the arrogance of this company I mean the optometrist that redid my Eye exam said they did not understand why there was a difference And they did not even charge me the extra $at the time until the billing department decided to send me a additional bill for $it’s almost hard to fathom that a company has no concern about putting out a quality product I can assure you that no one in my family will ever use Gaddie Eye Center for anything you would think at the very least they would have refunded the $arrogance at its finest Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] This is fine with a write off of the examAppreciate the business making this right

Will review the complaint and respond accordingly

After careful review of this complaint it has been determined all documentation supports that the information requested by the customer was delivered and the appropriate explanation was provided at the time of initial inquiry. Tell us why here

We do not warranty eyeglass lenses that have been made by optical laboratories not affiliated with Gaddie Eye CentersAdditionally, after careful review, it has been determined a refund for the professional fee requested is not warranted

The office provided what the patient requested, including the document he has indicated we did not.  The testing was performed as requested therefore we feel the charges are valid and will not remove them.   [redacted] Operations & Clinical Effectiveness Manager P ###-###-#### C...

###-###-#### F ###-###-####

Per [redacted] Operations Manager| Gaddie Eye CenterGaddie Eye Center is writing off the balance for the contact lens fitting because we were unable to determine if she was adequately informed in advance of receiving the service. All best,[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I almost cannot believe the arrogance of this company I mean the optometrist that redid my  Eye exam said they did not understand why there was a difference And they did not even charge me the extra $35 at the time until the billing department decided to send me a additional bill for $35 it’s almost hard to fathom that a company has no concern about putting out a quality product I can assure   you that no one in my family will ever use Gaddie Eye Center for anything you would think at the very least they would have refunded the $35 arrogance at its finest.                   
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is fine with a write off of the exam. Appreciate the business making this right

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Address: 7635 Shelbyville Road, Louisville, Kentucky, United States, 40222

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