Gadget Guard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],We are sorry to hear that you have had trouble reaching us. We have responded to your emails but have not heard a response from you. Please check your junk mail inbox in case your email is filtering out our messages to you. The last email that was sent to you by a member of our customer...

service team confirms that your 2 pins are registered, gives you that registration confirmation, and asks if you need help with anything else. You are able to login to your account and order replacements as you see fit. If you are in need of any further assistance please email our customer service representative back and she will be happy to help you!

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 15.0px Helvetica; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} span.s2 {text-decoration: underline ; font-kerning: none; color: #0463c1; -webkit-text-stroke: 0px #0463c1} We are very sorry to hear about your phone. While we do not see this...

very often, it is often associated with a very thin device and large BEVELED screen. This causes the phone to easily bend or twist the frame of the phone and can cause the screen to break when the force is great enough OR for it to hit on a corner that is exposed by the bevel.    Unfortunately, Gadget Guard does not currently offer any express or implied replacement coverage for anything other than the Guard itself; Unless the purchased product is the Black Ice "+" Edition, in which the WARRANTY PIN will provide additional insurance for the screen of your phone. The product registered to your account is not a Black Ice + guard.   If you purchased a “+” edition, have created an account, and registered your warranty pin to cover damage to your phone, please follow the instructions on your warranty pin card to start a damage claim. If you did not purchase the “+” edition, or failed to register within the allotted timeframe, unfortunately, you are not covered. Review details at: http://www.gadgetguard.com/limited-warranty     We would strongly suggest pairing our product with an impact absorbing case to offer greater protection from issues like this in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], We're sorry to hear about your experience with trying to reach our customer service team! Thank you for reaching out to us so we can ensure that you are taken care of! We apologize that your issue was not addressed in a timely manner. A member of our customer service team has...

responded to your help ticket and will be getting your registration completed for you, waiving any deadlines that may have past as you've waited for assistance. Again, we apologize for the delay in communication and look forward to the opportunity to make this right for you!

Hi [redacted], Thank you for reaching out! We're sorry to hear about your guard, but are happy that your screen is safe and crack-free! We apologize for the wait you had with receiving a response from our customer service team. It can take up to 48 hours for a response on during the Christmas...

holiday, as we are not in the office. We will be happy to get a replacement guard out to you without the shipping fee. A member of our customer service team has reached out to you in order to get that process started.

Hello [redacted], We apologize for the delay in response. An expedited replacement was ordered free of charge. Order# [redacted]

Hi [redacted],We're sorry to hear that you've had a negative experience with your registration process and that it was not communicated to you by the in-store sales rep about the 15-day registration policy. While this not state on the outside packaging it is included on the inside of flap where the...

guard is held. We have attached a photograph for reference.  If you have your receipt, we will be happy to get your guard registered correctly for you! We do not charge shipping for a profit; it merely covers the fees we pay for getting the guard out to you safely. The 24.99 shipping option is for overnight shipping only. We apologize for the frustration you've experienced with trying to contact us via phone. We are currently working on a new phone system to serve our customers better. While we do set the expectation that a response may take up to 48 hours for an answer to an email, we generally respond before that time. We are more than happy to resolve your issue and comply with your requested fixes. A member of our customer service team will be reaching out to you to get the process started.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will do for me, I will give them one more try.
Sincerely,
[redacted]

Case #: [redacted]   Hi [redacted],   We are sorry to hear about the frustration you experienced with your shipping process time. This can happen when guards are ordered over the weekend as we are not in office at that time. For more information regarding our shipping costs and processing times...

follow this link: http://www.gadgetguard.com/shipping

Hi, [redacted],We're sorry to hear that you encountered an error with logging into your account to order your replacement. We are happy to get this resolved for you and a replacement sent out to you! Our customer service team has reached out to you to get this resolved for you.Unfortunately, we are unable...

to issue refunds that are not purchased directly through us. If you would like a refund, we suggest going to the store where you purchased your product. That being said, we are more than happy to get your replacement out to you and get your account information reset so you don't run into this problem again in the future.