Gadget Salvation LLC

Very convenient and straight forward process to prepare and mail the phone.Gadgetsalvation is one of the easiest, no stress experiences I've ever had

Excellent servicePrompt, quick and did exactly what they said they'd do

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] , [redacted] Contact Email: ***@gadgetsalvation.com Dear [redacted] , Thank you for your valuable inputI have directed our web developers team to consider your comments when while working on implementing quotation page interface improvements Meanwhile, we are sending your laptop back via UPS; tracking number: [redacted] XXXXXXXXXXXXPlease allow to business days for delivery I apologize for the inconvenience caused Feel free to contact us should you have any questions Sincerely, [redacted] Operations Manager www.gadgetsalvation.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received back the laptopI hope the company truthfully improves their interface

So fast and efficient! it was quick and easy and safesurprised how fast my device was inspected and processed

Honest and reliable companyGadgetsalvation is the Best place to return your used iphone

Gadget Salvation quoted me $for a [redacted] touchscreen computer They paid for me to ship it to them This computer had been used less than hours I had the original box, all disks, adapters, and docs, and I sent all to Gadget Salvation They received the package, and emailed me to say they changed their quote to $(less than 1/their quote) because it had a "noisy cooling fan" and "slow running system, touchscreen digitizer responds with a delay" Both of these are bogus, and used simply to justify a lesser price I never heard the fan come on in the time I owned it; and as for speed, it's virtually new Gadget Salvation knew the model, and thus, the specs and speed, when they quoted the original price I've requested that they returm my laptop, in the original box and with all docs, disks and adaptors I've read that others that had similar complaints were charged $for Gadget Salvation to return the items This is not stated on their website & and they paid to get the devise I certainly hope they dont pull that with me! There is no telephone number on the website for the company That should have been my first clue

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: *** ***, ***
Contact Email: ***@gadgetsalvation.com
Dear ***,
Thank you for your valuable inputI have directed our web developers team to consider your comments when while working on implementing
quotation page interface improvements
Meanwhile, we are sending your laptop back via UPS; tracking number: ***XXXXXXXXXXXXPlease allow to business days for delivery
I apologize for the inconvenience caused
Feel free to contact us should you have any questions
Sincerely,
*** ***
Operations Manager
www.gadgetsalvation.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received back the laptopI hope the company truthfully improves their interface

Fast easy will always use them!

Great Experience and on time delivery, It was easy and Confident that there was support behind the purchase

Very quick and efficient

Great siteThird transaction with them and excellent service every time

Great communication during processI received more than the original offer for my phone.good company !

Service was great, they kept me updated along the way the whole timeVery fast and courteous transactionI have used Gadgetsalvation many times now and highly recommend it to anyone who wants cash for their electronic device

My expirence was greatThe website was easy to navigate and the shipping process was easy

The overall experience was goodI would purchase with Gadgetsalvation again.I will readily use your services

Quick service and payment

Very satisfied with their serviceI've traded devices with them so farGot paid on timeNo hassles whatsoeverThe transactions have always been very smoothI get my money transferred to paypal acctwithin daysI highly recommend Gadget Salvation/

Great serviceTransparent, speedy, trustworthy

Initial Business Response /* (1000, 5, 2014/05/28) */
Dear ***,
You were quoted $for an original retail iPhone 5S modelWhat chose not to mention during online checkout process is that your phone is reconditionedWe are upfront about the fact that refurbished devices are estimated
differently, and you could get a price reference on a refurbished unit PRIOR to accepting the sale termsWe acquire refurbished gadgets daily, and somehow other customers have no problem getting quotes for their devices onlineRegardless, we appreciate your feedback, and therefore, we made a decision to adjust webpage phrasing in order to prevent this confusion from happening again in the future
$payment, accepted by you, has been already deposited to your *** accountThis payment exceeds not only our current estimate, but an actual market value of the phone, by far
If you are not satisfied with the quoted amount, please refund the payment, and we will return your phone immediately
I hope this clarifies your concern
Thank you
Regards,
*** M
Purchasing Department
www.gadgetsalvation.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
Thank you for your responseHowever, I do not appreciate your rude toneThis is one of the main problems I have with the customer service at Gadget SalvationIt is not acceptable to speak to a customer as if they are stupid and I do not particularly enjoy itIn regards to your rude and unprofessional response accusing me of lying about the condition of my device when you stated that I "chose not to mention that it was reconditioned," you are falseWhy would I purposely put myself through this added stress and aggravation? If I would have known this was the way your company treats customers, I most definitely would not have chosen to do business with youThe fact is that the site was unclear and I did not look for an option for selling back a replacement device since your website choices are rating the PHYSICAL condition of the devicesThis is not something that I am making up like you may thinkAnyone can look at the options on the site and see that it asks if the iPhone is "flawless, good, or has functional/cosmetic issues." My iPhone has NO functional/cosmetic issues and was in flawless condition, which is why I selected that optionYour website is also the ONLY one that I have ever encountered that pays a different amount for a device that was replaced by Apple without taking into consideration the physical/functional conditionEvery other site I have sold to or contacted regarding this has informed me that they do not pay different amounts for a replacement device unless it is damaged or not functional, as I told you previouslyThe fact that you continue to berate me and accuse me of lying is ridiculous for a company to doClearly you do not have the customers best interest in mindI would like to be payed the rest of the value for my device as this experience has been nothing but a hassle from day oneIf you are not willing to do that, then I am at least happy that this complaint will serve as a warning to customers considering selling to Gadget Salvation in the futureI only wish I would have see something like this prior to doing business with the company
***
Final Business Response /* (4000, 13, 2014/06/19) */
***,
Thank you for your reply
I understand that sites like *** and *** do not differentiate retail and re-manufactured devices, and that's their business model, it has nothing to do with Gadget Salvation*** only offers for the iPhone 5S to begin with ($*** offer)There is however a huge price gap between retail and replacement models on smartphones aftermarket, and we choose to acknowledge itAfter all, retail iPhone 5S is worth far more than $177.00, wouldn't you agree?
I'm afraid I have nothing else to add
Thanks again for your understanding
Sincerely,
*** M
www.gadgetsalvation.com
Final Consumer Response /* (4200, 11, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate your responseI understand where you are coming from but what you fail to understand is that I HAVE sold phones that have been replaced by *** to the major sites (ie *** and they have NEVER done what you are claiming they would doHowever, I would not like to was any more of my time with this as it a doesn't seem to be going anywhere with Gadget SalvationI am not interested in getting the phone back and would only request that I be paid the differenceIf this is not something you are willing to do then that is fineI will not be using Gadget Salvation again in the future nor will I recommend your company to anyone I knowThis process has been a horrible experience from the start and if that is how your company chooses to do business, so be it

Business Response /* (1000, 5, 2014/09/09) */
Good day,
Unfortunately, the laptop we received, has cracked display (I'm attaching photos below). Please be advised, that we provide prepaid UPS postage for all service users, however, customers are responsible for safe packaging of their...

devices (we also offer reimbursements for packing materials purchased at any UPS location nationwide - please see our Service Terms).
This unit however was shipped to us in a lightly padded yellow mailer envelope (please see photo), and therefore, our company cannot open a claim with the shipper due to insufficient packaging.
Per policy (http://www.gadgetsalvation.com/terms_services), customers remain responsible for the risk-of-loss for the trade-in products until delivery of the same to GS. You are responsible for any damages that may occur to your product while in transit.
At this point, I'm afraid we can either purchase the unit at $53.00 quote, or return it.
Please let us know how would you like to proceed.
Thank you.
Respectfully,
[redacted]
Consumer Response /* (3000, 7, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lap top was sent in a secure box with a bubble wrap casing. In order for the screen to be cracked someone threw it against something, or Gadget Salvation is lying because it was not cracked when I sent it. This is unfair. If I wanted to sell it now to someone else I can't because Gadget Salvation broke my lap top!
Business Response /* (4000, 9, 2014/09/12) */
Dear[redacted],
Unfortunately, Bubble lined yellow mailer is not suited to ship electronics or other fragile items via UPS. Whether the damage occurred in transit or prior to shipment, Gadget Salvation has received a laptop with broken screen. The unit does not meet requirements for "Flawless" estimate also because it shows signs of wear on the housing. We are sending it back in exact same condition we have received it; UPS tracking #: [redacted].
Please allow 3 to 6 business days for delivery.
Thank you.
Consumer Response /* (3000, 15, 2014/09/15) */
Gadget Salvation broke my computer. I tried to sell it to them and they broke it so I wouldn't get the amount they said I would. Now if I want it back to sell it to someone else I can't!! This was an expensive lap top, I paid $800 dollars for now it's worth nothing because Gadget Salvation broke it! This is unfair and this business should be shut down! I got screwed over. If you look at the picture from Gadget Salvation it clearly shows someone from their business threw something at it to break it. The packaging I sent the lap top in had it secure. There is no way the inside screen could crack the way it did in the box and bubble wrap I sent it in.
Business Response /* (4000, 17, 2014/09/15) */
[redacted],
With all due respect, If the unit was damaged in our facility, we would have processed your full payment, no questions asked. However, the laptop we received was already damaged. We handle multiple units a day, and our shipping-receiving team has years of experience when it comes to unpacking and processing electronics. As we already mentioned in our previous correspondence, there was absolutely no cushioning between the laptop and outer package that appeared to have multiple tears. This is no way to ship fragile electronics via UPS Ground. We have sent all the packing materials back to you along with the laptop. You can use those to submit a damaged item claim with UPS.
Thank you.