Gadget Techs

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Gadget Techs regarding complaint ID [redacted] Regards, [redacted]

Revdex.com spoke with *** from the businessThis phone was broken and while the business was attempting to the correct pair into their store the customer and his father became upset with the time it was takingThe business can’t guarantee the amount of time it takes for the part to be
shipped to their storeThe father was so upset that he stated he was going to pick up the phone as is and has not contacted the business since that time

I spoke with *** from the business and he said that the phone was returned to the customer after it came in with a cracked screenIt was sent out to be worked on and was returned in working order

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Gadget Techs regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Gadget Techs regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:First, the phone was never broken until Gadget Tech damaged it and I have already returned the damaged phone to the company I worked for. Second, there was no offer made from the business' response to resolve the issue. Third, I requested that the only way to fix this issue was to refund my money back in which they have refused to give back. Last but not least, I reported this issue to my bank for the bad services that I have received and so far, I have received my money back. Currently, I am fine as long as I have my money back. 
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Review: To begin with, I have scheduled an appointment with Gadgettech on December 15, 2014 to explain to the employees about a tiny minor crack on the top right corner of the glass screen on the cellular device that I had in my possession due to how it was positioned in my pocket next to a tool. The cellular device is a White Verizon Samsung Galaxy Note 3 which has an estimated cost of $699.99 for the phone itself and this is the phone I use daily for all of my very important needs. Despite the tiny crack, every thing on this Samsung Galaxy was fully functional and perfect to the best of its condition. On December 15, 2014, I was told by the owner of the business that I would have to make a $75 deposit before they had even received my phone and rendered my service in order to schedule an appointment with them to get a repair on my phone which was wrong to begin with. I made the first payment on December 15,2014 only to schedule an appointment to get a repair for my phone on December 17, 2014 and it was confirmed on the first receipt that I would have the phone repaired by December 19, 2014.

By December 17, 2014, I called Gadgettech to inform them that there would be a 30 minute delay upon my arrival and the owner explained to me that they did not have the proper equipment, the white front screen, to repair the phone with. I was suggested to schedule an appointment for next Friday, which was December 26, 2014, and so I arranged for an appointment on that date. I brought the phone into the store on that same Friday (December 26, 2014) and was told that It would be ready by the next following day, which was December 27, 2014. By December 27, 2014, I was contacted by an employee of Gadgettech stating that I would have to wait an additional day in order to pick up my phone because one of their employees' was sick and would not be able to make it in that day to resolve the issue in regards to my phone. On December 28, 2014, I went there to pick my cell phone up and they explained to me that they had repaired the cracked screen in which they did, they made me sign a second document along with paying the other half of the service which was $75.30 coming to a total price of $150.30 I have paid to get the phone repaired. I noticed the home button was hard and stiff than the way it was before but was told that it would eventually go back to normal if I just continued to press the home button on the phone. They checked the phone in front of me to see if everything was functioning like the way it was supposed to and it did, ONLY at that moment. 7 hours later, after 9pm, I noticed that the internal area of the device was damaged due to a glitch I had seen on the screen that night and I decided to return the device back the next following morning.

By December 29, 2014, I arrived at 10am to explain to the owner that this phone was extremely important to get fixed immediately and that I was very unhappy about the outcome of the result. I explained to them that I would either have to get it repaired by today or I need to be provided with a new cell phone device as a replacement that is fully functional and perfect like the way it was before I brought it in because the phone does not belong to me. Instead, the owner decided to make me sign a third document before the service has been rendered AGAIN and I told him that I did not want to sign until it was fixed but he stated in order to do the repair, I had to do it even though it was their fault as to why I returned it back with the disfunctional phone. In addition, I explained that I would give them another chance to repair my cellular phone by today, December 29, 2014 and if they were to fix the issue completely, I would be satisfied. I was told that the estimated time it would take to repair my phone would be 2pm. I patiently waited until 3pm to receive an update on the status of my phone and was told again that I had to wait 30 minutes for a replacement of which I did not know what the employee was specifically talking about. 5:15pm comes by, I had to give them a call or else they wouldn't have contacted me any sooner. I explained the situation to my father about it because he witnessed this issue and he decided to call them to inform them about their actions that will get reported, the [redacted] hung up on him. As I'm on the phone with them, the employee told me they needed to repair the LCD of the cell phone because they admitted that it was damaged due to their repair service.

Therefore, I explained that I will need to be compensated for a new phone since it still hasn't been fixed by today (December 29, 2014) because now, the phone has additional glitching problems that makes the phone worse than ever to use now and the home button is difficult to push. I was told by the [redacted] that they will not compensate me for another new replacement phone for this service because it can get fixed. However, I was led to believe that it was fixed the first time and I am getting very tired of being misled again, again, and again by this business. I do not expect to be misled from this business anymore, at all. As a customer, I am very serious when I state that I pay my hard earned money to receive high quality service and should never under any circumstances be held liable for additional damages caused by a business that will cost me more money than what I have paid to get the service rendered because it was not my responsibility to do the repair, it was Gadgettech's responsibility. They need to provide better services for customers who are very patient, kind, and calm like myself with the way they have done business, up until now at this point. After this issue gets resolved, I'll never expect to return back. It is highly unprofessional. If this issue does not get resolved completely with no further problem with the phone by Friday, January 2, 2015, then I expect to receive a refund for the service I have paid for and for a new replacement of the phone which will total out to the amount of $850.30. $150.30 for the service I have paid to get it repaired and $700.00 for the phone itself.Desired Settlement: Therefore, I explained that I will need to be compensated for a new replacement phone since it still hasn't been fixed by today (December 29, 2014) because now, the phone has additional glitching problems that makes the phone worse than ever to use now and the home button is difficult to push. I was told by the [redacted] that they will not compensate me for another new replacement phone for this service because it can get fixed. However, I was led to believe that it was fixed the first time and I am getting very tired of being misled again, again, and again by this business. I do not expect to be misled from this business anymore, at all. As a customer, I am very serious when I state that I pay my hard earned money to receive high quality service and should never under any circumstances be held liable for additional damages caused by a business that will cost me more money than what I have paid to get the service rendered because it was not my responsibility to do the repair, it was Gadgettech's responsibility. They need to provide better services for customers who are very patient, kind, and calm like myself with the way they have done business, up until now at this point. After this issue gets resolved, I'll never expect to return back. It is highly unprofessional. If this issue does not get resolved completely with no further problem with the phone by Friday, January 2, 2015, then I expect to receive a refund for the service I have paid for and for a new replacement of the phone which will total out to the amount of $850.30. $150.30 for the service I have paid to get it repaired and $700.00 for the phone itself.

Business

Response:

Revdex.com spoke with [redacted] from the business. This phone was broken and while the business was attempting to the correct pair into their store the customer and his father became upset with the time it was taking. The business can’t guarantee the amount of time it takes for the part to be shipped to their store. The father was so upset that he stated he was going to pick up the phone as is and has not contacted the business since that time.

Consumer

Response:

First, the phone was never broken until Gadget Tech damaged it and I have already returned the damaged phone to the company I worked for. Second, there was no offer made from the business' response to resolve the issue. Third, I requested that the only way to fix this issue was to refund my money back in which they have refused to give back. Last but not least, I reported this issue to my bank for the bad services that I have received and so far, I have received my money back. Currently, I am fine as long as I have my money back.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Gadget Techs were paid and accepted payment for service scripted in its own binding contractual agreement. Gadget Techs, has to date, not only failed to render such services specifically described in contract Gadget Techs has also done more damage to item given for service . Gadget Techs has failed to act in a professional manner expected of a business by offering an acceptable resolution to both parties for its failure to provide its promised and advertised services to its client, willfully failed to fulfill its own warranties scripted in its own contract to its client, willfully made accusations to its client of purposefully damaging product instead of accepting its own responsibility for poor workman like conduct, then after having been offered by client to provide proof by client of Gadget Techs poor workman like service, business attempts to retract such claims. Gadget Techs willfully failed to make any good faith attempt at resolving or providing its customer with the original, already paid for by client, service excluding its offer of client purchasing replacement item at full cost. Gadget Techs has failed to comply with its own contract, warranties within contract, workman like quality scripted in contract and advertised to public and expectations by paying consumers. Gadget Techs has falsely accused client of malicious acts, has willfully denied its own responsibilities and continuously acting in a manner that does not belong in a business or professional atmosphere. Gadget Techs has also denied and retracted denial of individual ownership of Gadget Techs when asked by client. In addition to this, they have also made claim to owning other businesses and stated that item given by client to Gadget Techs in original contract to be repaired to be sent out for repair. Then after several days of holding item, changes its story to client stating the item will be kept in shop. Gadget Techs still fails to render service paid for, the amount of time spanned- December 12, 2013 to January 18, 2014. It also appears that Gadget Techs may have possibly charged for replacement item and never truly replacing any item at all. Gadget Techs has knowingly and purposefully shown several willful acts of deceit from owners attempt to conceal himself from client, promise to provide paid for service and warranties within contract, and general misconduct and unprofessionalism to client. This is not a typical, good willed, faithful, or honest business practice and is not a practiced method of providing expected business practices to consumers by breaching its own contractual obligations and advertised promises.Desired Settlement: Due to customers good intention being shown by making a prepayment on a yet received service from Gadget Techs, and Gadget Techs, to date, having continuously failed and is still failing to provide such paid for service, has willfully deceived its client, and its willful refusal to fulfill its own contract with client, it appears to be fair that payment made by client to Gadget Techs be refunded in full by Gadget Techs to client, due to Gadget techs failure to provide its promised services, warranties, and professionalism, already paid for in original contract. In addition, to have this claim recorded on Gadget Techs business practices with consumers.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Gadget Techs regarding complaint ID [redacted].

Regards,

Review: I was in Virginia for a month long project with a broken cell phone so I decided to get it fixed. As I was only in town for a month, I initially inquired as to how long the repair would take. I dropped my cell phone off Sunday March 23, and I was assured the phone would be easy to fix, and would be ready within an hour of the part arriving. I was told this would take 3 to 5 business days.

On Friday March 28th I called this company at 1 p.m., was told everything was fine and that cell phone would be ready that evening, again no problem. I drove up to [redacted] where this shop is located, and call at 4 p.m. I was told the phone would be ready in an hour and a half. I waited for this time, still not receiving as much as a phone call. After calling back on this evening, I was 1) put on hold for 20 minutes, 2) hung up on several times, 3) when asked to speak to a [redacted] I was given a run around, "He's busy, or working on it." I was told I would receive a call back that evening when the [redacted] was not as busy. This call of course, never came.

Calling back on Monday, March 28th, still inquiring about my cell phone, I'm told an employee ordered an incorrect part. I was also told "The part was not right and this isn't our fault." As a contracted service, I question who's fault it could be if not the company. Still throughout this whole process I have had to initiate contact with the company, I have NEVER received a phone call to this point to update the status of the phone. During this call I'm told we have ordered the new part, and again it will be a few business days before its here.

Thursday, April 1 rolls around and I have heard nothing form this company. I call again, and am told an employee walked off the job the previous time I talked to them, which is the reason for the poor service and communication. I'm told the employee I'm talking to is looking at a tracking number from [redacted], and that it will be in tomorrow, Friday, April 2. This, I found out later, was a lie. A weekend goes by, so we are now on Monday April 7. I call and for the first time I am actually able to talk to a [redacted]. He looks at his records and says the part was ordered on Thursday and that it should be here during the week, in a few business days. Stop me if you've heard this before. Clearly the first employee I talked to did not order a part, and a second employee lied about a part not being ordered.

I finally receive a call on Wednesday, April 9th to tell me the phone has been fixed. Because this phone is delayed for several weeks at this point, the [redacted] offers me $15 dollars off the cost of the repair. This is a $230 fix. I told them that after three weeks I thought they should do better than 15% off. I am told at this point that they refuse to do the repair below 'cost'. So after all this, they are still making their money off this transaction, and the as the customer I have had to assume all the hardship of this transaction.

At this point I am paid in full and my project has ended, and I have no reason to be in [redacted], so I requested the phone be shipped to me, and as we are now over three weeks since the initial hand off, I requested the phone be over-nighted to me. I was assured this would happen. As of this complaint, April 15, I still have not received my phone. Clearly overnight was another lie.

Ironically enough, the 20 minutes I have been on hold today were enough to file this report. Finally reached someone tonight, and the phone has not even been mailed.Desired Settlement: Truly at this point I want the services that I have paid for, a returned cell phone. To me this doesn't feel like that big of an ask. For what it's worth, I would like to alert other customers to not do business with this company. As the customer service at every turn has been horrible.

Business

Response:

I spoke with [redacted] from the business and he said that the phone was returned to the customer after it came in with a cracked screen. It was sent out to be worked on and was returned in working order.