Gadgets and Gear Enterprises Corp

HI ***, We are so sorry for the delay in your refundIt has been issued and processedA credit confirmation email was sent to you *

Revdex.com: I have reviewed the response from the business in reference to complaint ID [redacted] , and find that the resolution is satisfactory only in the sense that a refund was finally received after waiting for three months, accompanied by a meaningless "we are sorry for the delay" It would have behooved the business to explain the reason(s) for the delay and apologized profusely for the three months wait timeNonetheless, I now consider this matter closed Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Because Fascinations instructed me to contact gadgetsandgear.com for replacement/refund, and I contacted Fascinations within the 30-day warranty, Gadgetsandgear.com must not only refund my item, but pay for my shipment of the item to them. A motor that dies within days is a defective item and no consumer should have to pay any price for a defective item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HI,We had shipped the product back to the customerAs our email response to the customer, "We sent it back using the same tracking number as what you sent to usPlease check your tracking number from the package you sent to us for a status updateHope this helps!The
tracking for the package you sent to usWe received the item, saw the SD card slid right back in and so reshipped using the box you had used to send the clock back to usWhatever tracking number you had established to ship the item to us would be the one that you can use to track the itemThe information you just sent me was the tracking for the original shipment to you, not from youI know for a fact we shipped back out as in your box you included an extension chord and iphone charger along with the clockAs those additional items were unexpected, it created a lasting impressionThe order should be in transit and being returned to youAll the best!"

Hi,
Product was purchased and received on August *** The customer said that there was a problem with the unit after weeks of receiving it and didn't contact tech support and wanted a refund
Due the nature and usage of the product that was purchase by the
customer, surveillance items are not eligible for a refund after hours to stop product misuseThis term and return policy is stating in our terms and conditions on our websiteBut as a courtesy to the customer the product was issued an RMA number and sent back to the manufacturer
We asked for a tracking number to ensure was package was returned and that the product was examined for misuse and damages before the credit was issued.
After receiving and inspection, a credit notice/email was sent to the customer today
We have completed/resolve this issue/complaint by issuing a credit to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I contacted the manufacturer, Fascinations, within the 30-day period and they e-mailed me two days later instructing me to contact gadgetsandgear.com. Two days after that I contacted gadgetsandgear.com. Since Fascinations received my complaint within the day warranty period, and instructed me to contact gadgetsandgear.com, gadgetsandgear.com must honor the Feb* date as the initial complaint, which is within their day period.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HI [redacted],
We are so sorry for the delay in your refund. It has been issued and processed. A credit confirmation email was sent to you.
*

As per our terms, all returns must be made within 30 days of purchasing the item.  Because the first inquiry was on day 34 after receiving the items, it is not eligible for replacement. 
 
In good faith, we offered to replace the item for the customer, even though...

its after the 30 day as defined in our terms, however, they must ship it back to us at their cost. 
 
This is non-negotiable.

All returns must be made within 30 days of receipt of an item. The customer put in a claim with us after our 30 day period which is defined in our terms and conditions pre-sale.
Because of this the transaction is not eligible for any type of return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response from the business in reference to complaint ID [redacted],...

and find that the resolution is satisfactory only in the sense that a refund was finally received after waiting for three months, accompanied by a meaningless "we are sorry for the delay".  It would have behooved the business to explain the reason(s) for the delay and apologized profusely for the three months wait time. Nonetheless, I now consider this matter closed.
Best regards,
[redacted]

Review: On September *, 2014, I returned an item to Gadgets and Gear, following all their instructions incl. obtaining a RMA #([redacted]) and marking the return package accordingly. The item was received by G&G on September * according to [redacted]' Online tracking system. Their return/refund policy states that refunds are processed in 2-3 weeks. I gave them 3 weeks and started contacting them by email on 10/* at 11:02 AM. The email went unanswered, so I emailed again on Wednesday 10/* at 8:42 AM. This, too, was ignored, so I called their office phone number and spoke to a person by the name of [redacted] (he refused to give me his last name, stating he was the only [redacted] there). "[redacted]" told me they had experienced some personnel problems, but confirmed the return arrived at their facility on 9/* and assured me the refund would be processed that same week. On Monday, 10/**, I called the company repeatedly but each and every time received a recorded message pertaining to a high call volume, but to leave a message and somebody would call me back. Not having heard anything, either by phone or by email, I wrote them another email on 10/** at 6:42 PM and again on 10/** at 2:42 PM. I still haven't heard from them.Desired Settlement: I want my refund which is now 2 weeks overdue and I want an apology for their shoddy customer service.

Business

Response:

HI [redacted],

We are so sorry for the delay in your refund. It has been issued and processed. A credit confirmation email was sent to you.

Consumer

Response:

I have reviewed the response from the business in reference to complaint ID [redacted], and find that the resolution is satisfactory only in the sense that a refund was finally received after waiting for three months, accompanied by a meaningless "we are sorry for the delay". It would have behooved the business to explain the reason(s) for the delay and apologized profusely for the three months wait time. Nonetheless, I now consider this matter closed.

Best regards,

Review: Here is a copy of the latest email, without responses and telecommunications are unsuccessful, yet I made the order over the phone and seemingly was an honest company, yet for weeks, nothing.I'm burnt out on trying to reach him and was seeking to buy further products, but so far glad I've chosen against it since it appears he is not upholding his return/exchange/defective product regulations, and I was seeking to use my points, but I just wanna be clear of this situation.

email:

Hello?

My son 26 yrs was flying plane for the first time today with 10 mins the controller stop function - battery fully charged - it was about 12 feet in air and it cam nose diving into ground crushing the nose into the plane and making it unusable

Please let me know how to exchange it fir one that is not going to fail and fall apart.

Thank you. I look forward to response and hie to manage this. Have a good day

[redacted] 1 249.00

Subtotal 249.00

Shipping 0.00

Tax 0.00

Total 249.00

On Monday, December *, 2013, GadgetsAndGear.com Team wrote:

Dear [redacted],

Thank you for your recent purchase. We trust that you are enjoying your products.

Would you like to help others by submitting a product review? It's quick and easy to do and you earn reward points for each approved review that you submit.

Earn 5 Reward Points* for your approved product review.

* Anyone Can Submit A Review, but In order to earn points, you must be registered for an account.

Here are the products you purchased.

Product Image Pitts Biplane RC Plane

Click Here to Review this Item

Thanks again for your purchase and for taking the time to review your products. We hope you'll shop with us again soon.

Summary

Available Points: 1245*

Pending Points Balance: 0

Valid Purchases for Points: $1,245.00*

Expired Points to Date: 0

Redeemed Points to Date: 0

My Rewards History

Purchases

Date Order # Description Points Type Status

11/**/2013 [redacted] +1245 Shipped Order Item completedDesired Settlement: I want my money back and placed back on my credit card immediately, thus, with him paying shipping cost if he desires the defective product returned.

I will purchase my products elsewhere after this since its too much of a hassle and the trust factor has diminished by lack of communication or responses.

Business

Response:

To whom it may concern,

Review: I sent out for a clock with hidden camera. It did not work, so I contacted them and they said to send it back. I did but did not receive a refund or a new clock that works.

I followed their instructions and they confirmed reciept of clock. They say they sent it back to me with same tracking number. I checked the tracking number and nothing shows up.Desired Settlement: I would like my money back - a refund. Ref, [redacted]. [redacted]

Business

Response:

HI,We had shipped the product back to the customer. As our email response to the customer, "We sent it back using the same tracking number as what you sent to us. Please check your tracking number from the package you sent to us for a status update. Hope this helps!The tracking for the package you sent to us. We received the item, saw the SD card slid right back in and so reshipped using the box you had used to send the clock back to us. Whatever tracking number you had established to ship the item to us would be the one that you can use to track the item. The information you just sent me was the tracking for the original shipment to you, not from you. I know for a fact we shipped back out as in your box you included an extension chord and iphone charger along with the clock. As those additional items were unexpected, it created a lasting impression. The order should be in transit and being returned to you. All the best!"

Review: I purchased an item from [redacted] on January *, 2014, and received it on January *, 2014. I sent an e-mail to the manufacturer on February *, 2014, because the motor on the device had stopped working. On February **, 2014, the manufacturer asked me [redacted] would handle any refunding/replacement. I contacted [redacted] on February **, 2014 and they will exchange or refund the item, but they want me to pay for the shipping of the item to them because they claim I called them past the 30 day period. My argument with them is that I first initiated the complaint in the 30-day period, but they refuse to accept that.Desired Settlement: I would like a full refund and I ask [redacted] to pay for the item (not me) to be shipped to them. That's only fair.

Business

Response:

As per our terms, all returns must be made within 30 days of purchasing the item. Because the first inquiry was on day 34 after receiving the items, it is not eligible for replacement.

Review: I have requested a status of my refund for my returned product several times without any response. This includes talking to the company in NY twice and promised an answer but never received. I have talked three times to Technical Support with a promise of a prompt return call with an answer but have not received a call back. I have emailed the the General Support with my question but do not get a return answer. When calling the main number on their webpage it just rings and disconnects. Other times I get a voice mail instructing to send an email for questions...which I have done several times. I have called the main office in NY just today and got the same voice mail message. The product was returned exactly as I was instructed and received August **, 2014 with a refund expected within two weeks.

As I told the Tech Support person my reason for return: 1) The product was not as shown on the web site...plastic decoration on front (a poor brass look alike) and it had a lock on the front.

2) Quality not what I expected: 1) Looks like a cheap $25.00 product and not a good value for the dollar...$500.00 I might add! 3) Remote used for set up did not work. 4) Does not perform well at all...only captured 4 seconds of a 45 second test. As you may guess I am totally frustrated over this issue.Desired Settlement: I would like a refund as soon as possible. This has been going on since August **, 2014.

Thank you,

Business

Response:

Hi,

Product was purchased and received on August [redacted] 2014. The customer said that there was a problem with the unit after 2 weeks of receiving it and didn't contact tech support and wanted a refund.

Due the nature and usage of the product that was purchase by the customer, surveillance items are not eligible for a refund after 48 hours to stop product misuse. This term and return policy is stating in our terms and conditions on our website. But as a courtesy to the customer the product was issued an RMA number and sent back to the manufacturer.

We asked for a tracking number to ensure was package was returned and that the product was examined for misuse and damages before the credit was issued.

After receiving and inspection, a credit notice/email was sent to the customer today.

We have completed/resolve this issue/complaint by issuing a credit to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Aug. **, I attempted to make an online purchase from Gadgets and Gear. I received an order confirmation, followed by an urgent notice concerning credit card fraud. This second notice also said the order would be cancelled if I didn't respond within 48 hours. I decided to leave things and let the money get redeposited in my account. As the following Monday was a holiday, I checked to see if the money had been refunded, and it hadn't. On Tuesday the Third, I called the company to see what was going on with the refund. I was told that when they cancelled the order the amount was set aside, but wasn't authorized, so when the order was cancelled, the amount was accredited to my credit card. I attempted to explain several times that I had a VISA debit card, which accesses my bank account directly. Any financial transaction is automatically paid for this way. A VISA debit is not a credit card. He maintained it was a credit card I called back the following day (04/**/13) and the day after that, and was engaged in the same debate both times. That was when I decided to contact you.Desired Settlement: To get my money back.

Business

Response:

The customer did place an order on 9/**/2013 which was only Authorized, not charged. Because of an AVS mismatch, meaning the billing address is NOT associated with that credit card, we requested an updated address on the same date of the order.

It is company policy to not actually charge credit cards when the address does not match the billing to protect the cardholder and us against fraudulent charges. After a week of no response from the customer, we cancelled the order, never once actually charging the card. It remained as an authorization.

When the customer called on 9/*/2013 , we explained this, and that the customer needs to speak with their credit card issuing company about releasing the funds back to their account as authorizations are temporary holds credit card companies perform. We also explained that every credit card company is different, and it could take a week or more, but it is up to the issuing card company. We never received an alternate address from the customer, which we asked for on the phone when the customer called, however, the customer maintained it was too late to ship the order, and demanded his money back. We would gladly refund if funds were transferred, however, that never happened. It was ONLY an authorization..

To this date, we have never charged the card, only authorized it. No funds have ever been transferred from the customer to us. Any issue lies within their credit card company. We also explained that we would be happy to speak with their credit card company on a 3-way call if they wish, but we have not heard back from the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I explained to the [redacted] twice and [redacted] (?) once, it IS NOT a credit card, it is a visa debit card. This card accesses my bank account directly, so there is no authorization-once the card is charged, the money is gone. The bank I deal with, TD/Canada Trust, would be happy to explain this if you wish to call them; their number is [redacted]. I will be forwarding a copy of my bank statement as well, showing the money left, but did not return. Again, I reiterate, IT IS NOT A CREDIT CARD, It is a VISA debit card. I thank you for your expedience in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regardless of this being a debit or credit card, all charges come in as an AUTHORIZATION first. Once examined, THEN its charged. We went ahead and scanned every single CC merchant processor batch transaction that was both submitted to, and deposited in our company account, and there is 100% not a single transaction in the amount of $148.12 nor any transaction transfer of funds for any card debit or credit from account number ending in [redacted] which is where the original authorization tool place with.