I believe by the text messages that we have it shows that we never accepted your offer for our damaged and missing items. We always had full expectations of receiving a written break down as promised from the beginning. Absolut did damage our dresser top. Misti not only made notes on February 3 but also took photos. Absolut has tried to schedule delivery of broken furniture. We are not accepting a repaired chair. We did not break it Absolut did. We have plenty of photos that document the damaged items minus the items that your company took on January 9,2016.
The offer to accept the $450.00 for damaged items was verbal on the telephone not by text. The 2 missing items are priced at todays price and that backup was sent. We aren't going to pay more than the actual cost. There was no promise of a list and seemed a waste of time because of the agreed price but will send a list to the [redacted] for their satisfaction. There were notes and photos taken of the concerns on the dresser but that piece is not something the repair company touched. Unfortunately. we as homeowners don't always notice certain things about our furniture that have always been that way, but when it is handled by somebody else or put in different lighting, it can appear to be different. We have photos of the items prior to removing and the dresser in question was not repaired by us. Absolut is trying to deliver items that belong to the [redacted] that have been repaired. Absolut is not delivering broken items. The furniture is available to view at the Absolut warehouse by appointment before scheduling the return.
I believe by the text messages that we have it shows that we never accepted your offer for our damaged and missing items. We always had full expectations of receiving a written break down as promised from the beginning. Absolut did damage our dresser top. Misti not only made notes on February 3 but also took photos. Absolut has tried to schedule delivery of broken furniture. We are not accepting a repaired chair. We did not break it Absolut did. We have plenty of photos that document the damaged items minus the items that your company took on January 9,2016.
The offer to accept the $450.00 for damaged items was verbal on the telephone not by text. The 2 missing items are priced at todays price and that backup was sent. We aren't going to pay more than the actual cost. There was no promise of a list and seemed a waste of time because of the agreed price but will send a list to the [redacted] for their satisfaction. There were notes and photos taken of the concerns on the dresser but that piece is not something the repair company touched. Unfortunately. we as homeowners don't always notice certain things about our furniture that have always been that way, but when it is handled by somebody else or put in different lighting, it can appear to be different. We have photos of the items prior to removing and the dresser in question was not repaired by us. Absolut is trying to deliver items that belong to the [redacted] that have been repaired. Absolut is not delivering broken items. The furniture is available to view at the Absolut warehouse by appointment before scheduling the return.