Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] *** On Wednesday July 13, at 10:am I called order the toilet, I ask her when she would be taking it out of my account, she said not till Monday July 18, she said that is when she does the billing, once again I ask her again to make sure and she assured me not till Monday, and right before we hung up and I ask her again, she once again assure me not till MondayI wrote all this downThen on Friday July 15,I checked my account and she had taken it out and over drawing my account for this was at 11:I told her once again that she said she would not take it out till Monday when my check would be there.She said no problem, well she sent the charges and then I see she sent it through again and like double charge she said no but the bank said yes.so they had to sent to the bank that it was suppose to be a debit not a credit, but I still got charged the overdraft.For the first timethe second time happen on MOnday July 18,2016,I told her that I have notes saying she had put it back etcon monday she got a little nasty with meyes I was upsetWith all that other stuff where to put it etcit was a friendly concern asking advice and then I ask her again about she would not be taking it out of my account until Monday and once again she said yes
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com,as they only responded and sent the registeration after you involved in that issue before that they ignored my emails and never repliedthank you again Regards, [redacted]
When I spoke to the customer and took her order for the portable toilet, there was absolutely NO mention of WHEN her credit card would be run. From time to time, customers do request that you wait until a particular day, and I always note that. We do wait until the requested day, as long as it is... not AFTER the delivery date of our equipment.This customer had two main concerns that we spent more time than usual discussing. One was that she had trouble understanding that our pricing (per event, rather than per day) actually would be beneficial to her since, at the time, she expected to need the portable toilet delivered on July 19, and removed on July 22. (She later changed the removal date to July 25). She wanted the pricing to be per day.The other issue we spent extra time discussing was where we would place the portable toilet, and which way we would face it. She did not want the neighbors or passersby to see her entering and exiting the unit.Regarding the credit card charges:Miller & Company ran her credit card for $137.71 on July 14, 2016. When the customer called on July 15 to complain about us running her credit card on July 14, that was the first time she had told me that she didn’t want it run until she received her check on July 16. I asked if it would help if we credited the card back that amount, then run it Monday, July 18. She stated she did want us to do that, but she was angry and said that she had asked three times that we wait until July 18 and that now she had a $36 overdraft fee. We did credit her card back the $137.71 on July 15, then ran the card for the same amount on Mon, July 18. When she called in on July 18, she was angry, because she said now we had charged her credit card twice (double). I did not deny that we ran the credit card on July 18, but did deny that we were charging her double, because we had credited the card back on July 15. Per her request, I faxed all the documentation we had on all 3 credit card transactions to her bank. [redacted] ***Administrative AssistantMiller and Company
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The Customer brought the vehicle in for service and while at the dealership had a disagreement with the Service Advisor. When the Service Manager reviewed the Customer's negative survey, he immediately contacted her. He agreed to replace front stabilizer links that the Customer
had declined having replaced, at no charge. He also give her a $discount on the front brake replacement, along with a loaner vehicle while brakes and stabilizer links were being replaced, all as a goodwill gesture due to disagreement she had with the Service Advisor. The stabilizer links and brakes were replaced, but when she picked up the car the TPMS light came on. The customer called me a few hours later and stated the light had gone off. A day later the customer called me and said she felt a vibration when braking and the car was making a noise. The Manager advised her to return so he could have a Senior Technician diagnosis the issue. The technician found a warped brake rotor which was causing the vibration and noise. The customer returned a few days later and dropped the vehicle off. She was given a loaner vehicle at no charge. However, there were no available loaner vehicles at the dealership so our Rental Department made arrangements with Enterprise to pick her up and provide her a vehicle, again at no charge. The Customer wasn't happy she had to be picked up by Enterprise and taken to their facility a few minutes away so she could be provided the loaner vehicle. The brake noise and vibration issue was repaired and she picked up vehicle.The customer was compensated with free stabilizer links, a $discount on the brake replacement and loaner vehicles for the misunderstanding with the Service Advisor and for having to return to the dealership
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
When the vehicle was ORIGINALLY brought in for service, the service advisor called me a liar when I told him the TPMS light was on indicating that the vehicle came in that wayAfter telling me that it was on because I had a plug in my tire and me challenging him on this, he decided to pull the vehicle into the garageThe light was supposedly "reset'He again began to call me a liar when he showed me the printout of the codes that the computer pulled upThe issue was that I was called a liar & I proved him wrong by his own printoutI responded to an online survery, received a phone call from ***, which, gave me a lot of double talkTold me that they way that I was treated was unnecessary & he wants to earn my business & OFFERED, to EARN my business to repair the sway bars for free & do the break job for me for $290, and of course a loaner vehicleThe brake job was done wrongI sent *** a text message on monday advising him that there was a lot of grinding and banging from the front end of the vehicle & I i wanted him to look @ it because I didnt know if the wheels were going to fall offI took the car in on Monday, april 25th to be told that their is a "hot spot' in the rotors and was told the car is safeI made the apt for the following saturday (april 30th)As I was driving it home, it was making more banging & grindingI again called ***, & expressed my frustrations on how a simple brake job turns into thisAgain he told me, "he was annoyed" & would speak with the technician along with the shop manager as to how this was "overlooked" ; he also told me the" vehicle was safe, the wheel wasnt going to come off, its just a nusiance because its loud"I did not feel comfortable driving all week with myself & my baby in the car( I also have recording of the noises as the vehicle was being driven) .*** also told me that he would arrange a loaner vehicle when I got ot the shop The vehiclebwas rought back in that wed, and no loaner carI was yet again, put out, all for a BRAKE JOBA BRAKE JOB should not take days!!! All that they did, was slap pads on the car & kept it movingMy TPMS light is still a concernOh, and lastly, when I went to pick up the car after the "hot spots" were taken care of, I bumped into ***He tells me that the car is good, all is fixed & they hot spots are out of the rotorsThis was NOT indicated on my invoiceHe had to "re-do" the invoiceSo for them to say taht they did me a favor by giving me a loaner car, if they di the BRAKE job correct, I wouldnt have had any need for LOANER CARS!
Regards,
*** ***
I have authorized the Accounting Department to refund the Lojack fee in the amount of $plus $which represents the 7% New Jersey state tax paid, for a total of $636.65. This check is being mailed today Because of this oversight, we would like to offer to install a Lojack
and activate it, free of charge, at no cost to the customer. In addition, we will have Lojack install it at his home, if he prefers If Mr*** would like this service, please have him call *** *** at (*** ***
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Revdex.com,as they only responded and sent the registeration after you involved in that issue before that they ignored my emails and never repliedthank you again
Regards,
*** ***
The Manager of the Hyundai Service Department was able to get "goodwill" from Hyundai Motors and therefore the customer's out of pocket was only $100.00, the rest being covered by Hyundai.The matter has now been resolved
When I spoke to the customer and took her order for the portable toilet, there was absolutely NO mention of WHEN her credit card would be runFrom time to time, customers do request that you wait until a particular day, and I always note thatWe do wait until the requested day, as long as it is
not AFTER the delivery date of our equipment.This customer had two main concerns that we spent more time than usual discussingOne was that she had trouble understanding that our pricing (per event, rather than per day) actually would be beneficial to her since, at the time, she expected to need the portable toilet delivered on July 19, and removed on July (She later changed the removal date to July 25)She wanted the pricing to be per day.The other issue we spent extra time discussing was where we would place the portable toilet, and which way we would face itShe did not want the neighbors or passersby to see her entering and exiting the unit.Regarding the credit card charges:Miller & Company ran her credit card for $on July 14, When the customer called on July to complain about us running her credit card on July 14, that was the first time she had told me that she didn’t want it run until she received her check on July I asked if it would help if we credited the card back that amount, then run it Monday, July She stated she did want us to do that, but she was angry and said that she had asked three times that we wait until July and that now she had a $overdraft feeWe did credit her card back the $on July 15, then ran the card for the same amount on Mon, July When she called in on July 18, she was angry, because she said now we had charged her credit card twice (double)I did not deny that we ran the credit card on July 18, but did deny that we were charging her double, because we had credited the card back on July Per her request, I faxed all the documentation we had on all credit card transactions to her bank.*** ***Administrative AssistantMiller and Company
We refunded $to the credit card that *** used when ordering her portable toilet and emailed her a receipt.Let me know if we need to do anything else.Thank you.*** ***Administrative AssistantMiller and Company
The dealership sent the cancellation request to the warranty company on November 1, 2017, after the customer came to the dealership. It typically takes six to eight weeks to process, which the dealership advised the ConsumerA check for $2,was forwarded to the finance company on
January 24, 2018, to be applied to the Consumer’s loan. Attached is a copy of the check
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** On Wednesday July 13,2016 at 10:am I called order the toilet, I ask her when she would be taking it out of my account, she said not till Monday July 18,2016 she said that is when she does the billing, once again I ask her again to make sure and she assured me not till Monday, and right before we hung up and I ask her again, she once again assure me not till MondayI wrote all this downThen on Friday July 15,I checked my account and she had taken it out and over drawing my account for this was at 11:I told her once again that she said she would not take it out till Monday when my check would be there.She said no problem, well she sent the charges and then I see she sent it through again and like double charge she said no but the bank said yes.so they had to sent to the bank that it was suppose to be a debit not a credit, but I still got charged the overdraft.For the first timethe second time happen on MOnday July 18,2016,I told her that I have notes saying she had put it back etcon monday she got a little nasty with meyes I was upsetWith all that other stuff where to put it etcit was a friendly concern asking advice and then I ask her again about she would not be taking it out of my account until Monday and once again she said yes
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] *** On Wednesday July 13, at 10:am I called order the toilet, I ask her when she would be taking it out of my account, she said not till Monday July 18, she said that is when she does the billing, once again I ask her again to make sure and she assured me not till Monday, and right before we hung up and I ask her again, she once again assure me not till MondayI wrote all this downThen on Friday July 15,I checked my account and she had taken it out and over drawing my account for this was at 11:I told her once again that she said she would not take it out till Monday when my check would be there.She said no problem, well she sent the charges and then I see she sent it through again and like double charge she said no but the bank said yes.so they had to sent to the bank that it was suppose to be a debit not a credit, but I still got charged the overdraft.For the first timethe second time happen on MOnday July 18,2016,I told her that I have notes saying she had put it back etcon monday she got a little nasty with meyes I was upsetWith all that other stuff where to put it etcit was a friendly concern asking advice and then I ask her again about she would not be taking it out of my account until Monday and once again she said yes
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com,as they only responded and sent the registeration after you involved in that issue before that they ignored my emails and never repliedthank you again Regards, [redacted]
When I spoke to the customer and took her order for the portable toilet, there was absolutely NO mention of WHEN her credit card would be run. From time to time, customers do request that you wait until a particular day, and I always note that. We do wait until the requested day, as long as it is... not AFTER the delivery date of our equipment.This customer had two main concerns that we spent more time than usual discussing. One was that she had trouble understanding that our pricing (per event, rather than per day) actually would be beneficial to her since, at the time, she expected to need the portable toilet delivered on July 19, and removed on July 22. (She later changed the removal date to July 25). She wanted the pricing to be per day.The other issue we spent extra time discussing was where we would place the portable toilet, and which way we would face it. She did not want the neighbors or passersby to see her entering and exiting the unit.Regarding the credit card charges:Miller & Company ran her credit card for $137.71 on July 14, 2016. When the customer called on July 15 to complain about us running her credit card on July 14, that was the first time she had told me that she didn’t want it run until she received her check on July 16. I asked if it would help if we credited the card back that amount, then run it Monday, July 18. She stated she did want us to do that, but she was angry and said that she had asked three times that we wait until July 18 and that now she had a $36 overdraft fee. We did credit her card back the $137.71 on July 15, then ran the card for the same amount on Mon, July 18. When she called in on July 18, she was angry, because she said now we had charged her credit card twice (double). I did not deny that we ran the credit card on July 18, but did deny that we were charging her double, because we had credited the card back on July 15. Per her request, I faxed all the documentation we had on all 3 credit card transactions to her bank. [redacted] ***Administrative AssistantMiller and Company
In an effort to resolve this matter the dealership got a duplicate registration and sent it to the Customer last week
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The Customer brought the vehicle in for service and while at the dealership had a disagreement with the Service Advisor. When the Service Manager reviewed the Customer's negative survey, he immediately contacted her. He agreed to replace front stabilizer links that the Customer
had declined having replaced, at no charge. He also give her a $discount on the front brake replacement, along with a loaner vehicle while brakes and stabilizer links were being replaced, all as a goodwill gesture due to disagreement she had with the Service Advisor. The stabilizer links and brakes were replaced, but when she picked up the car the TPMS light came on. The customer called me a few hours later and stated the light had gone off. A day later the customer called me and said she felt a vibration when braking and the car was making a noise. The Manager advised her to return so he could have a Senior Technician diagnosis the issue. The technician found a warped brake rotor which was causing the vibration and noise. The customer returned a few days later and dropped the vehicle off. She was given a loaner vehicle at no charge. However, there were no available loaner vehicles at the dealership so our Rental Department made arrangements with Enterprise to pick her up and provide her a vehicle, again at no charge. The Customer wasn't happy she had to be picked up by Enterprise and taken to their facility a few minutes away so she could be provided the loaner vehicle. The brake noise and vibration issue was repaired and she picked up vehicle.The customer was compensated with free stabilizer links, a $discount on the brake replacement and loaner vehicles for the misunderstanding with the Service Advisor and for having to return to the dealership
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
When the vehicle was ORIGINALLY brought in for service, the service advisor called me a liar when I told him the TPMS light was on indicating that the vehicle came in that wayAfter telling me that it was on because I had a plug in my tire and me challenging him on this, he decided to pull the vehicle into the garageThe light was supposedly "reset'He again began to call me a liar when he showed me the printout of the codes that the computer pulled upThe issue was that I was called a liar & I proved him wrong by his own printoutI responded to an online survery, received a phone call from ***, which, gave me a lot of double talkTold me that they way that I was treated was unnecessary & he wants to earn my business & OFFERED, to EARN my business to repair the sway bars for free & do the break job for me for $290, and of course a loaner vehicleThe brake job was done wrongI sent *** a text message on monday advising him that there was a lot of grinding and banging from the front end of the vehicle & I i wanted him to look @ it because I didnt know if the wheels were going to fall offI took the car in on Monday, april 25th to be told that their is a "hot spot' in the rotors and was told the car is safeI made the apt for the following saturday (april 30th)As I was driving it home, it was making more banging & grindingI again called ***, & expressed my frustrations on how a simple brake job turns into thisAgain he told me, "he was annoyed" & would speak with the technician along with the shop manager as to how this was "overlooked" ; he also told me the" vehicle was safe, the wheel wasnt going to come off, its just a nusiance because its loud"I did not feel comfortable driving all week with myself & my baby in the car( I also have recording of the noises as the vehicle was being driven) .*** also told me that he would arrange a loaner vehicle when I got ot the shop The vehiclebwas rought back in that wed, and no loaner carI was yet again, put out, all for a BRAKE JOBA BRAKE JOB should not take days!!! All that they did, was slap pads on the car & kept it movingMy TPMS light is still a concernOh, and lastly, when I went to pick up the car after the "hot spots" were taken care of, I bumped into ***He tells me that the car is good, all is fixed & they hot spots are out of the rotorsThis was NOT indicated on my invoiceHe had to "re-do" the invoiceSo for them to say taht they did me a favor by giving me a loaner car, if they di the BRAKE job correct, I wouldnt have had any need for LOANER CARS!
Regards,
*** ***
I have authorized the Accounting Department to refund the Lojack fee in the amount of $plus $which represents the 7% New Jersey state tax paid, for a total of $636.65. This check is being mailed today Because of this oversight, we would like to offer to install a Lojack
and activate it, free of charge, at no cost to the customer. In addition, we will have Lojack install it at his home, if he prefers If Mr*** would like this service, please have him call *** *** at (*** ***
***
The dealership has resolved this matter directly with the Customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Revdex.com,as they only responded and sent the registeration after you involved in that issue before that they ignored my emails and never repliedthank you again
Regards,
*** ***
The Manager of the Hyundai Service Department was able to get "goodwill" from Hyundai Motors and therefore the customer's out of pocket was only $100.00, the rest being covered by Hyundai.The matter has now been resolved
This matter has been resolved between the parties
When I spoke to the customer and took her order for the portable toilet, there was absolutely NO mention of WHEN her credit card would be runFrom time to time, customers do request that you wait until a particular day, and I always note thatWe do wait until the requested day, as long as it is
not AFTER the delivery date of our equipment.This customer had two main concerns that we spent more time than usual discussingOne was that she had trouble understanding that our pricing (per event, rather than per day) actually would be beneficial to her since, at the time, she expected to need the portable toilet delivered on July 19, and removed on July (She later changed the removal date to July 25)She wanted the pricing to be per day.The other issue we spent extra time discussing was where we would place the portable toilet, and which way we would face itShe did not want the neighbors or passersby to see her entering and exiting the unit.Regarding the credit card charges:Miller & Company ran her credit card for $on July 14, When the customer called on July to complain about us running her credit card on July 14, that was the first time she had told me that she didn’t want it run until she received her check on July I asked if it would help if we credited the card back that amount, then run it Monday, July She stated she did want us to do that, but she was angry and said that she had asked three times that we wait until July and that now she had a $overdraft feeWe did credit her card back the $on July 15, then ran the card for the same amount on Mon, July When she called in on July 18, she was angry, because she said now we had charged her credit card twice (double)I did not deny that we ran the credit card on July 18, but did deny that we were charging her double, because we had credited the card back on July Per her request, I faxed all the documentation we had on all credit card transactions to her bank.*** ***Administrative AssistantMiller and Company
We refunded $to the credit card that *** used when ordering her portable toilet and emailed her a receipt.Let me know if we need to do anything else.Thank you.*** ***Administrative AssistantMiller and Company
The dealership sent the cancellation request to the warranty company on November 1, 2017, after the customer came to the dealership. It typically takes six to eight weeks to process, which the dealership advised the ConsumerA check for $2,was forwarded to the finance company on
January 24, 2018, to be applied to the Consumer’s loan. Attached is a copy of the check
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** On Wednesday July 13,2016 at 10:am I called order the toilet, I ask her when she would be taking it out of my account, she said not till Monday July 18,2016 she said that is when she does the billing, once again I ask her again to make sure and she assured me not till Monday, and right before we hung up and I ask her again, she once again assure me not till MondayI wrote all this downThen on Friday July 15,I checked my account and she had taken it out and over drawing my account for this was at 11:I told her once again that she said she would not take it out till Monday when my check would be there.She said no problem, well she sent the charges and then I see she sent it through again and like double charge she said no but the bank said yes.so they had to sent to the bank that it was suppose to be a debit not a credit, but I still got charged the overdraft.For the first timethe second time happen on MOnday July 18,2016,I told her that I have notes saying she had put it back etcon monday she got a little nasty with meyes I was upsetWith all that other stuff where to put it etcit was a friendly concern asking advice and then I ask her again about she would not be taking it out of my account until Monday and once again she said yes