Gaetano's Restaurant

I have authorized the Accounting Department to refund the Lojack fee in the amount of $595.00 plus $41.65 which represents the 7% New Jersey state tax paid, for a total of $636.65.  This check is being mailed today.  Because of this oversight, we would like to offer to install a Lojack...

and activate it, free of charge, at no cost to the customer.  In addition, we will have Lojack install it at his home, if he prefers.  If Mr. [redacted] would like this service, please have him call [redacted] at ([redacted]

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business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This matter has been resolved between the parties.

When I spoke to the customer and took her order for the portable toilet, there was absolutely NO mention of WHEN her credit card would be run. From time to time, customers do request that you wait until a particular day, and I always note that. We do wait until the requested day, as long as it is...

not AFTER the delivery date of our equipment.This customer had two main concerns that we spent more time than usual discussing. One was that she had trouble understanding that our pricing (per event, rather than per day) actually would be beneficial to her since, at the time, she expected to need the portable toilet delivered on July 19, and removed on July 22. (She later changed the removal date to July 25). She wanted the pricing to be per day.The other issue we spent extra time discussing was where we would place the portable toilet, and which way we would face it. She did not want the neighbors or passersby to see her entering and exiting the unit.Regarding the credit card charges:Miller & Company ran her credit card for $137.71 on July 14, 2016. When the customer called on July 15 to complain about us running her credit card on July 14, that was the first time she had told me that she didn’t want it run until she received her check on July 16. I asked if it would help if we credited the card back that amount, then run it Monday, July 18. She stated she did want us to do that, but she was angry and said that she had asked three times that we wait until July 18 and that now she had a $36 overdraft fee. We did credit her card back the $137.71 on July 15, then ran the card for the same amount on Mon, July 18. When she called in on July 18, she was angry, because she said now we had charged her credit card twice (double). I did not deny that we ran the credit card on July 18, but did deny that we were charging her double, because we had credited the card back on July 15. Per her request, I faxed all the documentation we had on all 3 credit card transactions to her bank.[redacted]Administrative AssistantMiller and Company

Complaint: [redacted]
I am rejecting this response because:
When the vehicle was ORIGINALLY brought in for service, the service advisor called me a liar when I told him the TPMS light was on indicating that the vehicle came in that way. After telling me that it was on because I had a plug in my tire and me challenging him on this, he decided to pull the vehicle into the garage. The light was supposedly "reset'. He again began to call me a liar when he showed me the printout of the codes that the computer pulled up. The issue was that I was called a liar & I proved him wrong by his own printout. I responded to an online survery, received a phone call from [redacted], which, gave me a lot of double talk. Told me that they way that I was treated was unnecessary & he wants to earn my business & OFFERED, to EARN my business to repair the sway bars for free & do the break job for me for $290, and of course a loaner vehicle. The brake job was done wrong. I sent [redacted] a text message on monday advising him that there was a lot of grinding and banging from the front end of the vehicle & I i wanted him to look @ it because I didnt know if the wheels were going to fall off. I took the car in on Monday, april 25th to be told that their is a "hot spot' in the rotors and was told the car is safe. I made the apt for the following saturday (april 30th). As I was driving it home, it was making more banging & grinding. I again called [redacted], & expressed my frustrations on how a simple brake job turns into this. Again he told me, "he was annoyed" & would speak with the technician along with the shop manager as to how  this was "overlooked" ; he also told me the" vehicle was safe, the wheel wasnt going to come off, its just a nusiance because its loud". I did not feel comfortable driving all week with myself & my baby in the car. ( I also have recording of the noises as the vehicle was being driven) .[redacted] also told me that he would arrange a loaner vehicle when I got ot the shop  The vehiclebwas rought back in that wed, and no loaner car. I was yet again, put out, all for a BRAKE JOB. A BRAKE JOB should not take 4 days!!! All that they did, was slap pads on the car & kept it moving.. My TPMS light is still a concern. Oh, and lastly, when I went to pick up the car after the "hot spots" were taken care of, I bumped into [redacted]. He tells me that the car is good, all is fixed & they hot spots are out of the rotors. This was NOT indicated on my invoice. He had to "re-do" the invoice. So for them to say taht they did me a favor by giving me a loaner car, if they di the BRAKE job correct, I wouldnt have had any need for LOANER CARS!
Regards,
[redacted]

In an effort to resolve this matter the dealership got a duplicate registration and sent it to the Customer last week.

The dealership sent the cancellation request to the warranty company on November 1, 2017, after the customer came to the dealership.  It typically takes six to eight weeks to process, which the dealership advised the Consumer. A check for $2,301.95 was forwarded to the finance company on...

January 24, 2018, to be applied to the Consumer’s loan.  Attached is a copy of the check.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com,as they only responded and sent the registeration after you involved in that issue before that they ignored my  emails and never repliedthank you again
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  On Wednesday July 13,2016  at 10:00 am I called order the toilet, I ask her when she would be taking it out of my account, she said not till Monday July 18,2016  she said that is when she does the billing, once again I ask her again to make sure and she assured me not till Monday, and right before we hung up and I ask her again, she once again assure me not till Monday. I wrote all this down. Then on Friday July 15,2016 I checked my account and she had taken it out and over drawing my account for 36.00 this was at 11:00 I told her once again that she said she would not take it out till Monday when my check would be there.She said no problem, well she sent the charges and then I see she sent it through again and like double charge she said no but the bank said yes.so they had to sent to the bank that it was suppose to be a debit not a credit, but I still got charged the 36.00 overdraft.For the first time. the second time happen on MOnday July 18,2016,I told her that I have notes saying she had put it back etc. on monday she got a little nasty with me. yes I was upset. With all that other stuff where to put it etc. it was a friendly concern asking advice and then I ask her again about she would not be taking it out of my account until Monday and once again she said yes.

The Manager of the Hyundai Service Department was able to get "goodwill" from Hyundai Motors and therefore the customer's out of pocket was only $100.00, the rest being covered by Hyundai.The matter has now been resolved.