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GAF Materials Reviews (5)

We are informing you that nothing has been done on our claim We were told by the company that they were going to have a meeting last week, and haven't heard a thing Please contact them and see what the problem is This issue is now going into the 9th month that we have been dealing with this problem Thank you so much for your time

We are informing you that nothing has been done on our claim.  We were told by the company that they were going to have a meeting last week, and haven't heard a thing.  Please  contact them and see what the problem is.  This issue is now going into the 9th month that we have been dealing with this problem.  Thank you so much for your time.

I was notified by the business that I purchased the shingles from, that an inspector would be flying out to meet with an area representative.  I contacted [redacted] (area representative) about this, and he was...

very vague.  Didn't know when the rep. would be here.  I want to be part of that meeting, to show the damage that is present.  I also call the main business office, to which I was asked my claim number, then put on hold. The lady came back on and said that no one was available to talk with me.  I feel that I am getting the run around when I call to find things out.  I want and need to know when the representative is flying out and meeting with [redacted].  Thank you for your time and support.
[redacted]

In response to the above-referenced complaint, please be advised that GAF is actively investigating this claim. An
inspection was scheduled to further evaluate the claim. We anticipate having those inspection results within the next
two weeks. In the interim, we will gladly field any questions the claimant has regarding his warranty coverage and/or
the warranty claim investigation process.
I hope this response has been helpful. Thank you for your time and attentjon to this matter.
Very Truly Yours,
[redacted]

Review: This is warranty issue with GAF. I purchased shingles over six months ago for a house that I was building. The shingles have proven to be defective. They didn't adhere to the roof due to manufacturing default. The wind has since blown them off. I have been in contact with the warranty department for the past month and have gotten nowhere with them. The Midwest rep. of GAF, [redacted] (ph# ###-###-####) emailed me a claim form on April 1, 2014. I filled it out and had home owner [redacted] (ph# ###-###-####) sign it. The claim number to use is ###-###-####5. Amount of settlement is for labor and materials $40,874.40. I am [redacted] (###-###-####), general contractor of this new home, and owner of [redacted] and am a member of the Revdex.com of Iowa. The home construction was started in July 2013, and the shingles were applied in September 2013. The shingle problem started in January 2014 and has continued since. The shingle warranted for life time and for a 130 mph wind speed coverage. My last contact with the warranty department was with [redacted] at ###-###-####Desired Settlement: I expect a full warranty settlement, which included cost of shingles and labor. The total settlement is $40,874.40. This settlement will be used to replace the roof on this million dollar home and to satisfy the homeowner.

Consumer

Response:

I was notified by the business that I purchased the shingles from, that an inspector would be flying out to meet with an area representative. I contacted [redacted] (area representative) about this, and he was very vague. Didn't know when the rep. would be here. I want to be part of that meeting, to show the damage that is present. I also call the main business office, to which I was asked my claim number, then put on hold. The lady came back on and said that no one was available to talk with me. I feel that I am getting the run around when I call to find things out. I want and need to know when the representative is flying out and meeting with [redacted]. Thank you for your time and support.

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Description: ROOFING MATERIALS

Address: PO Box 110100, Pittsburgh, Pennsylvania, United States, 15232

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