Gafco Roofing Construction & General Contracting Inc

Complaint: ***
We are not going to stop this claim: you all know there is an uncompleted painting work performed by your company with a very poor qualityEveryone is welcome to our home to see itIs still the way you let itAn unfinished messThe evidences are hereThis claim is about a refund for dollars, less than half of what we need to pay another business to fix all the mistakes.
Again, we are not asking you to comeback to do any work or fix the doorWe tried that so many times before this complain was set and you ignored it
*** and *** ***

I have attached the original contract and letter that was sentOur contract is written for general construction with references to specific jobs that we do*** had reached out to us on numerous occasions before she filed this complaint demanding that we come back to her homeShe was always asking us to do more work in which we agreed to because we were reassured we would be paid for everything, even though she refused to sign the change ordersShe also requested that we put new footings and framing for the deck that she wanted and that was before the City of Bellevue informed us that they have a legal non conforming deckWe worked with our designer and the City diligently to resolve this problem and get the deck permitted in a timely mannerWe sent back the deposit for the deck less the amount originally owed on the painting even though contractually we could have kept the deposit per our lawyer At this time, we have completed our contracted work and extras and we will not replace a door that by your request was damagedWe would like this complaint to be closedYou are in breach of contract.
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello ***,
I have attached our response to this complaintLet me know if there is anything else you need our any clarificationThanks!
Lucinda C***
Office Manager
Gafco Roofing and Construction
1-844-GET-GAFCO
We were contracted to complete *** *** roof on February 29,
Erik had given the estimate that morning and Lucinda went out that evening to have her sign the contractIt was discussed that the job would be completed on March 4-weather permittingWe were rained out on Friday the 4th so the roofers started the job on March 5thLucinda was called to the jobsite to bring out extra supplies in the morning and Erik checked in on the job in the afternoonOn March 6th the roofers went back out to complete the roof per our contractLucinda went out that evening to collect the extra materials before the garbage can was picked up on Monday the 7th*** was happy that evening but wanted to wait and pay until the garbage can was picked up the following dayLucinda agreed to come out the next day to collect the check and walk the jobsite in the daylightOn the 7th Lucinda went out and had the roofers meet her at the home as the skylight above the kitchen was not flush due to pieces of wood that *** had installed insideThis was not a roofing issue but the roofers were able to lift up the skylight and get everything aligned the way *** wanted it doneWe did a final clean up and I was able to collect final payment as she was satisfied with the jobBetween the roof being loaded by our vendor and it being completed we did have a piece of metal that was blown off the roof because we had a wind storm that had 70+ mph gusts in her areaWe contacted the neighbor directly and scheduled a time to fix the area that had been damagedLucinda went out with our carpenter on March 8th to oversee the repairs to the small area that was damaged and ensure that the neighbor was satisfied
We did not hear anything of the roof until *** son heard that she had the roof redone*** had warned Lucinda that she was not going to let her son know she was doing this because he would be very upset as he is a contractor and knows what he is doingOn March 14th *** son, ***, called the office line and was threatening Lucinda with calling the Attorney General and Jesse J*** on Kiro because we did a terrible job on his mother’s roof and it is incompleteLucinda explained that we did everything that is listed in the contract and what he was demanding is not required for the roofing system that his mother had selected*** made the same threatening phone call on March 15th to the office line in which Lucinda responded in the same mannerWe received another phone call in the same week from a gentleman named Jim who said he was an inspector and wanted to meet with Erik to look at *** roof because she had some concernsErik and another employee went to meet with Jim on March 23rd but met with his colleague JerryAfter the meeting Erik agreed to have the roofers out to make adjustments to two areas of the roof that were not in the contractHe agreed to them to make the customer happyIt was discussed that he would schedule the roofers to come out the following weekThe problem with that is the roofers refused to come back to *** home because she had used derogatory language towards them and had yelled at them while they were workingThey had already been back once to satisfy her and she had made comments to them on March 7th that made them refuse to come backWe tried for three weeks until Lucinda was able to convince them to come back on April 22ndLucinda called Jim and asked him to be present while we were there to ensure that *** did not speak to the roofers again, as that was the agreement she had to make for them to come backJim and Jerry were present while the roofers were there and pointed out the items they were concerned aboutThe roofers addressed the two areas on the roof and were also asked by Jerry to clean the skylights with Windex and clean out the gutters againThey did the things requested but they were going above and beyond our contract to ensure the customer was satisfied with our work
At this point we do not see anything else we can do or could have done differently to make sure she was satisfiedWhen Lucinda left on March 7th *** was happy with the work that had been completed and had no issues with the roofOnly until her son *** heard about the job did she have an issueWe have gone above and beyond our contract since the time *** found out about the roof to ensure that *** is happyWe ask that this claim be closed on the basis that the job has been completed per our contract

The issue with the skylight was in process of being handled during the time that Mr*** mentionsWe had many stops and starts with the skylight manufacturersIt was about the time that the manufacturer was to go, to his house, and assess the problem when we received notice of the insurance claimAt that time, we felt our hands were tied and the insurance company was taking over the issueWe would have seen the job through to its end if not being hampered by the insurance company’s appearance on the scene.As stated before, in our previous response, the house is in need of a new chimneyIn our contract, which was read and signed, we have a clause for Unforeseen, Concealed and Excluded ConditionsIt states, “Contractor is not responsible for concealed physical conditions or conditions that which differ materially from those ordinarily found to exist in projects of the character provided for in this agreement.” We can not be held responsible for the condition or issues in regard to the chimney leaksChimney maintenance is not within the scope of our jobAdding counter flashing, after the completion of the roof, to try to alleviate leaks from the chimney is not something we could have foreseen as we could not have been aware of the severity of the chimney’s issuesOur Unforeseen, Concealed and Excluded Conditions clause further states,” In the event the Contractor encounters concealed physical conditions or conditions which differ materially from those ordinarily found to exist in projects of the character provided for in this agreement and these concealed or differing site conditions cause an increase in contractor’s cost or time required for performance of the work under this agreement, then the Contractor shall be entitled to additional compensation based upon the additional cost plus fifteen percent (15%) for Contractor’s overhead and profit.” We were will within our rights to charge for the counter flashing that was added after roof completion, which we did at a discounted price.As for the terms and conditions of the warranty they are included in the contract Mr*** read and signedIn our warrant clause we state, “Contractor shall not be responsible for any problems due to the settling of the structure; improper of irregular foundations; and/or reasons beyond Contractor’s controlAn insurance company firing hundreds of nails into a brand new roof was not in our control, thus it voids our warrantyIt furthers states that, “Contractor’s liability is limited to repair and/or replacement of its defective work.” As stated before, we would have followed through on the skylight issue if not for the insurance company being brought in

When we first came to Mr. [redacted]’s house to quote his roof job we found a house that appeared to be in a constant state of renovation. There was debris in the yard from other jobs and workmen. Our initial meeting was to discuss a re-roof project that was needed due to established leaks in the...

existing roof. After our contract was read and signed, our work began. Mr. [redacted] was very happy at the completion of our job. When the skylights became an issue, we worked to get the issue resolved. When his insurance company was called in, by him, to make the claim it became a matter for them to resolve. As for the leaks around the chimney, the chimney is old and in need of replacement. We could not know the extent of the counterflashing needs at the time we installed the roof. As the leak made itself known and we repaired the counterflashing we did indeed charge Mr. [redacted] for the additional materials and work. What he fails to mention or realize is that we had already given him 12 additional pieces of plywood to replace the rotted plywood on his roof  and demolition and carpentry work at no extra charge during the re-roof process. That was a cost savings to him from the original quote. As for the warranty on the roof it has been voided, that is true. When an insurance company uses a coil gun to put hundreds of nails into a brand-new roof, causing holes of any size, a warranty must be voided. The integrity of the roof itself would not be in question if those nails were never injected into the shingles. We can understand the frustration in hearing the warranty has been voided based on the actions of a company that is supposed to insure your home’s value. Unfortunately, the actions of the insurance company give us no other choice.

Complaint: [redacted]I am rejecting this response because:
After the initial discovery that the skylights and chimney were leaking Gafco was given several weeks to resolve the issue. We continued to be delayed regarding the skylight being told it was a discussion between the skylight manufacturer. I was pleased with the roof until the defects were discovered and they were not properly handled. When we were assured "It's fixed" and it kept happening we became more and more unhappy with the product and work product. We were basically all but forced into doing the counter flashing as a means to stop the leaks (this worked for some of them). 
We have never received the replacement skylight or had it properly installed. The damage from that continues to spread throughout the home. While the roof warranty "may" be voided. However, we have not received in writing and detailed document of the terms and conditions of the warranty. They were not provided at the time of the contract.
Sincerely,[redacted]

We understand that you are unsatisfied with our work. We have addressed your concerns multiple times and have made multiple trips to resolve any issues that you have had.  We did work that was above and beyond our original contract and you refuse to sign the change orders that were associated...

with the additional work. The paint is peeling due to moisture that was in your siding that presented itself after the new paint was applied. Our contract states that we are not responsible for any bubbling or peeling of paint due to moisture. The door was previously cracked before we started working on it. We sanded the door per the instructions of the product you provided for us to apply to the door for you. We advised against sanding the whole door and only sanding the bottom but you were persistent that the whole door needed to be sanded. We carried out the work that you requested against our advisement and the door was damaged in the process.
We have allowed you to get out of your second contract with our company to replace your decks and we did that in a good faith effort to go our separate ways. If you would like us to do any further work for you the second contract will need to be fulfilled and the change orders signed. We returned your deposit for the second contract and did not withhold any amounts for the change orders. At this time, we have completed our contracted work and extras and we will not replace a door that by your request was damaged. We would like this complaint to be closed. We will pursue legal action if necessary for the breach of our second contract.

Complaint: [redacted]I am rejecting this response because:
You are stating that your work was above and beyond the original contract and I refuse to sign change orders that were associated with the additional work. You know it is not true. We didn’t refuse to sign a change of order, we did agree to pay for the “extra work of the tedious trim” and we waited for this work to be completed, always considering this amount as part of the payment upon completion of the entire painting work of the house. That specific work related to the change order is unfinished: half of the windows trim are unpainted and the work done shows lack of quality. We gave you plenty of time to come back to finish and fix/touch up the obvious mistakes.
Item 7 of the contract indicates “all work is to be performed in a workmanlike manner within industry standards” and item 12 indicates “contractor will not be held responsible for any bubbling or peeling of paint due to moisture” (this item refers obviously to a roof work contract). Our house didn’t “presented itself” any moisture, you added the “moisture” when you pressure-wash and you should be responsible for that. The paint started bubbling and peeling the day after you started painting. You didn’t wait the right amount of time to allow the wood siding to dry after the pressure-wash. In some spots the peeling is due to dirt that you can see is still under the new paint. This is a clear indication of the extremely poor preparation work, absolutely under professional standards.
About the door: you are contradicting your previous statement. In an email from July 27 you said “we were following the directions that we were given leading to the door to crack”.  Now you state “the door was previously cracked before you started working on it”. You need to be honest. I acknowledge that there was some weathering on the bottom part of the door, but the door was not cracked. We signed a contract that included front door sanded and stained (note: stain provided by costumer). We provided the stain with the directions from the manufacturer indicating only a light hand sand to the veneer. We talked about it when I found out that you were planning to use an electric sander. I tried to stop you, I asked you to comeback another day to do it properly because you seemed to be in a rush. You didn’t sand the whole door, you started sanding just the bottom part, the door cracked and you asked me to buy a wood filler.
Based on the previous experience, the quality of the paint work and the fact that you never provided a detailed itemized bill for the deck proposal, we decided not to do the second project with your Company. You did not return the deposit for the second project as you say, you paid yourself in full the painting contract not completed from our deposit. We don’t want you to do any further work for us, we gave you plenty of time but our calls and concerns were ignored. There is a loss of trust after you mislead us to believe that we needed new footings and framings for the decks and that you spend multiple hours in the process of getting a permit from a City of Bellevue. 
Sincerely,[redacted]