Gafco Roofing Construction & General Contracting

When we first came to Mr [redacted] ’s house to quote his roof job we found a house that appeared to be in a constant state of renovationThere was debris in the yard from other jobs and workmenOur initial meeting was to discuss a re-roof project that was needed due to established leaks in the existing roofAfter our contract was read and signed, our work beganMr [redacted] was very happy at the completion of our jobWhen the skylights became an issue, we worked to get the issue resolvedWhen his insurance company was called in, by him, to make the claim it became a matter for them to resolveAs for the leaks around the chimney, the chimney is old and in need of replacementWe could not know the extent of the counterflashing needs at the time we installed the roofAs the leak made itself known and we repaired the counterflashing we did indeed charge Mr [redacted] for the additional materials and workWhat he fails to mention or realize is that we had already given him additional pieces of plywood to replace the rotted plywood on his roof and demolition and carpentry work at no extra charge during the re-roof processThat was a cost savings to him from the original quoteAs for the warranty on the roof it has been voided, that is trueWhen an insurance company uses a coil gun to put hundreds of nails into a brand-new roof, causing holes of any size, a warranty must be voidedThe integrity of the roof itself would not be in question if those nails were never injected into the shinglesWe can understand the frustration in hearing the warranty has been voided based on the actions of a company that is supposed to insure your home’s valueUnfortunately, the actions of the insurance company give us no other choice

Complaint: [redacted] I am rejecting this response because: After the initial discovery that the skylights and chimney were leaking Gafco was given several weeks to resolve the issueWe continued to be delayed regarding the skylight being told it was a discussion between the skylight manufacturerI was pleased with the roof until the defects were discovered and they were not properly handledWhen we were assured "It's fixed" and it kept happening we became more and more unhappy with the product and work productWe were basically all but forced into doing the counter flashing as a means to stop the leaks (this worked for some of them) We have never received the replacement skylight or had it properly installedThe damage from that continues to spread throughout the homeWhile the roof warranty "may" be voidedHowever, we have not received in writing and detailed document of the terms and conditions of the warrantyThey were not provided at the time of the contract Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You are stating that your work was above and beyond the original contract and I refuse to sign change orders that were associated with the additional workYou know it is not trueWe didn’t refuse to sign a change of order, we did agree to pay for the “extra work of the tedious trim” and we waited for this work to be completed, always considering this amount as part of the payment upon completion of the entire painting work of the houseThat specific work related to the change order is unfinished: half of the windows trim are unpainted and the work done shows lack of qualityWe gave you plenty of time to come back to finish and fix/touch up the obvious mistakes Item of the contract indicates “all work is to be performed in a workmanlike manner within industry standards” and item indicates “contractor will not be held responsible for any bubbling or peeling of paint due to moisture” (this item refers obviously to a roof work contract)Our house didn’t “presented itself” any moisture, you added the “moisture” when you pressure-wash and you should be responsible for thatThe paint started bubbling and peeling the day after you started paintingYou didn’t wait the right amount of time to allow the wood siding to dry after the pressure-washIn some spots the peeling is due to dirt that you can see is still under the new paintThis is a clear indication of the extremely poor preparation work, absolutely under professional standards About the door: you are contradicting your previous statementIn an email from July you said “we were following the directions that we were given leading to the door to crack” Now you state “the door was previously cracked before you started working on it”You need to be honestI acknowledge that there was some weathering on the bottom part of the door, but the door was not crackedWe signed a contract that included front door sanded and stained (note: stain provided by costumer)We provided the stain with the directions from the manufacturer indicating only a light hand sand to the veneerWe talked about it when I found out that you were planning to use an electric sanderI tried to stop you, I asked you to comeback another day to do it properly because you seemed to be in a rushYou didn’t sand the whole door, you started sanding just the bottom part, the door cracked and you asked me to buy a wood filler Based on the previous experience, the quality of the paint work and the fact that you never provided a detailed itemized bill for the deck proposal, we decided not to do the second project with your CompanyYou did not return the deposit for the second project as you say, you paid yourself in full the painting contract not completed from our depositWe don’t want you to do any further work for us, we gave you plenty of time but our calls and concerns were ignoredThere is a loss of trust after you mislead us to believe that we needed new footings and framings for the decks and that you spend multiple hours in the process of getting a permit from a City of Bellevue Sincerely, [redacted]

We understand that you are unsatisfied with our workWe have addressed your concerns multiple times and have made multiple trips to resolve any issues that you have had We did work that was above and beyond our original contract and you refuse to sign the change orders that were associated with the additional workThe paint is peeling due to moisture that was in your siding that presented itself after the new paint was appliedOur contract states that we are not responsible for any bubbling or peeling of paint due to moistureThe door was previously cracked before we started working on itWe sanded the door per the instructions of the product you provided for us to apply to the door for youWe advised against sanding the whole door and only sanding the bottom but you were persistent that the whole door needed to be sandedWe carried out the work that you requested against our advisement and the door was damaged in the process We have allowed you to get out of your second contract with our company to replace your decks and we did that in a good faith effort to go our separate waysIf you would like us to do any further work for you the second contract will need to be fulfilled and the change orders signedWe returned your deposit for the second contract and did not withhold any amounts for the change ordersAt this time, we have completed our contracted work and extras and we will not replace a door that by your request was damagedWe would like this complaint to be closedWe will pursue legal action if necessary for the breach of our second contract