Gaffos.com

This customer bought an item from us on ***; as shown in the screen shot back in December of 2016. The customer then proceeded to call us back in July of 2017, to tell us there was an issue with the glasses; and because she was outside of the day return window on ***, wasn't able to
get a refund or exchange because it's a strict day policy; she was about months outside of the return window. We were kind enough to help the customer out, and switch her into a NEW frame with prescription lenses that she paid for, and returned the old frame. Now the customer is complaining that the prescription frame we sold her in July is now defective, as stated on our website AND on ***, all returns must be made within days. We helped out this customer even though we were not obligated to, as if she's complaining about a manufacturers defect, the warranty must be sought out by the custome to the manufacturer after 30+ days, not the reseller

The WORST online shopping experience EVER
I ordered a pair of sunglasses with prescription from *** on February, ***, and paid $in totalOne day after, I received a notification email that my package was delivered alreadySince it was too fast to deliver a pair of sunglasses with prescription, I contacted Gaffos customer serviceThe lady replied me that the delivery message was wrong and sunglasses did not send out yetUntil Feb, ***, I still have not received any shipping informationI reached out to the customer service again at noon and got noticed that what I ordered were backorderedI don’t want to wait long, so I requested to cancel the order and got approvedA few hours after, I received a phone call from their team and suddenly told me the package got delivered on ***, signed by the doorman, and what they sent were sunglasses without prescriptionI rushed to my apartment front desk, found nothing, but could not even argue because they have a written policy that they won’t keep a package that has been delivered for over daysSo I tried to solve the problem with GaffosI have heard of some friends losing packages and all solutions they experienced were the seller re-send the item or give a full refundBut after emailing, calling, chatting back and forth for two days, Gaffos only refunded me $So I made no mistakes in the process, but paid $for a missing pair of sunglasses that I did not even order at allSince I ordered sunglasses with prescription, but they sent me sunglasses without prescription
So I won’t come back to this store anymore and won’t recommend it to any friends since I consider it an untrustworthy store

DO NOT USE THEM.. I bought 150$ pair of Burberrys from this site. They looked good at first, but after only 8 months of normal use one of the temples (or arms) iterally just fell off. The metal hinge had just fallen apart. There was no mechanical stress or damage to the glasses other than normal wear and tear. I emailed Gaffos to see If I could get a new pair or have them repaired, and they said there is nothing that they could do but resell me a different pair. Even cheap reading glasses at [redacted] or [redacted] can go a couple years of wear and tear with no problems. SHOP ELSEWHERE!! THESE ARE INFERIOR QUALITY PRODUCTS

DO NOT USE THEM.. I bought 150$ pair of Burberrys from this site. They looked good at first, but after only 8 months of normal use one of the temples (or arms) iterally just fell off. The metal hinge had just fallen apart. There was no mechanical stress or damage to the glasses other than normal wear and tear. I emailed Gaffos to see If I could get a new pair or have them repaired, and they said there is nothing that they could do but resell me a different pair. Even cheap reading glasses at [redacted] or [redacted] can go a couple years of wear and tear with no problems. SHOP ELSEWHERE!! THESE ARE INFERIOR QUALITY PRODUCTS

The WORST online shopping experience EVER.

I ordered a pair of sunglasses with prescription from [redacted] on February, [redacted], 2015 and paid $255 in total. One day after, I received a notification email that my package was delivered already. Since it was too fast to deliver a pair of sunglasses with prescription, I contacted Gaffos customer service. The lady replied me that the delivery message was wrong and sunglasses did not send out yet. Until Feb, [redacted], I still have not received any shipping information. I reached out to the customer service again at noon and got noticed that what I ordered were backordered. I don’t want to wait long, so I requested to cancel the order and got approved. A few hours after, I received a phone call from their team and suddenly told me the package got delivered on [redacted], signed by the doorman, and what they sent were sunglasses without prescription. I rushed to my apartment front desk, found nothing, but could not even argue because they have a written policy that they won’t keep a package that has been delivered for over 3 days. So I tried to solve the problem with Gaffos. I have heard of some friends losing packages and all solutions they experienced were the seller re-send the item or give a full refund. But after emailing, calling, chatting back and forth for two days, Gaffos only refunded me $136. So I made no mistakes in the process, but paid $124 for a missing pair of sunglasses that I did not even order at all. Since I ordered sunglasses with prescription, but they sent me sunglasses without prescription.

So I won’t come back to this store anymore and won’t recommend it to any friends since I consider it an untrustworthy store.