I would like to file a complaint; I have and now my husband has had a negative experience in the deli section of this storeOn Saturday, March 18th, my husband arrived at the deli counter BEFORE eight and was told that the deli was closedThe same thing happened to me on Saturday, March 11th as well
My husband is not a confrontational person (Note: he is not in the best of health); he called me and told me what happenedI then called the store and asked to speak with a managerAfter being on hold for over minutes, I was able to speak with Mark, the manager of the store(I spoke the the manager at 8:pmThe call lasted minutes, seconds)I told him what happened, that I had experienced the same treatment the week before, and asked him when the deli closedHe told me that the deli closed at 9pmHe also apologized for how I was treated but his 'apology' rang to meHe also offered to give me a dollar gift card (this amount would not even cover the cost of one sandwich)
I called my husband, who was five minutes away, and told him that the deli closed at pm and to make sure to speak with Mark
I then called Mark at 8:21pm, told him that my husband was on his way, and Mark assured me that he would make sure that my husband would be able to get his sandwiches, that he would be taken care ofI described my husband: he is whiteI described my daughter who was with him: she is bi racialI described myself: I am African American
My husband arrived shortly thereafter, introduced himself, and was told by Mark that the deli has closed, that it closes at 8pmMy husband called me at 8:pm to tell me thisHe was in his car when he called me
I had been angry before; this incident made me even more angryI began writing this letterTo make sure that the deli closes at 8, I called the Fresh Thyme Farmers Market on West 86th streetI go to this location quite a bit because it is closer to me
I spoke with a manager there (Tamara, I think: she was a lovely Latina woman) who told me that the deli closes at 9pmThen I became REALLY angryI told her what happenedThis lovely lady said that she would make the sandwiches and that I can come pick them upThe time was 8:50pmI arrived shortly after 9pmI spoke with Tamara(sp) and she was lovelyShe apologized for how I had been treatedShe went over and beyond her duties as an employee
I am always treated with respect at the 86th street locationMy husband and I were both treated poorly at the 82nd street locationMy husband (who has been recovering from a stroke and was taking his daughter to get art supplies for her book project, which is why he went to the 82nd street location) said that he will never go to the 82nd street location or the 86th street location eitherHis energy level is limited, to send him back for a second time was taxing, and had I known he would be treated this way, I never would have sent him back to the store
Fresh Thyme should be made aware of this: the deli employees are rude and terrible employees, not to mention miserable human beingsMark, the manager of the store is even worse employee and human beingCustomers should never be treated this way
I would like to file a complaint; I have and now my husband has had a negative experience in the deli section of this storeOn Saturday, March 18th, my husband arrived at the deli counter BEFORE eight and was told that the deli was closedThe same thing happened to me on Saturday, March 11th as well
My husband is not a confrontational person (Note: he is not in the best of health); he called me and told me what happenedI then called the store and asked to speak with a managerAfter being on hold for over minutes, I was able to speak with Mark, the manager of the store(I spoke the the manager at 8:pmThe call lasted minutes, seconds)I told him what happened, that I had experienced the same treatment the week before, and asked him when the deli closedHe told me that the deli closed at 9pmHe also apologized for how I was treated but his 'apology' rang to meHe also offered to give me a dollar gift card (this amount would not even cover the cost of one sandwich)
I called my husband, who was five minutes away, and told him that the deli closed at pm and to make sure to speak with Mark
I then called Mark at 8:21pm, told him that my husband was on his way, and Mark assured me that he would make sure that my husband would be able to get his sandwiches, that he would be taken care ofI described my husband: he is whiteI described my daughter who was with him: she is bi racialI described myself: I am African American
My husband arrived shortly thereafter, introduced himself, and was told by Mark that the deli has closed, that it closes at 8pmMy husband called me at 8:pm to tell me thisHe was in his car when he called me
I had been angry before; this incident made me even more angryI began writing this letterTo make sure that the deli closes at 8, I called the Fresh Thyme Farmers Market on West 86th streetI go to this location quite a bit because it is closer to me
I spoke with a manager there (Tamara, I think: she was a lovely Latina woman) who told me that the deli closes at 9pmThen I became REALLY angryI told her what happenedThis lovely lady said that she would make the sandwiches and that I can come pick them upThe time was 8:50pmI arrived shortly after 9pmI spoke with Tamara(sp) and she was lovelyShe apologized for how I had been treatedShe went over and beyond her duties as an employee
I am always treated with respect at the 86th street locationMy husband and I were both treated poorly at the 82nd street locationMy husband (who has been recovering from a stroke and was taking his daughter to get art supplies for her book project, which is why he went to the 82nd street location) said that he will never go to the 82nd street location or the 86th street location eitherHis energy level is limited, to send him back for a second time was taxing, and had I known he would be treated this way, I never would have sent him back to the store
Fresh Thyme should be made aware of this: the deli employees are rude and terrible employees, not to mention miserable human beingsMark, the manager of the store is even worse employee and human beingCustomers should never be treated this way