Sign in

Gagle's Heating

Sharing is caring! Have something to share about Gagle's Heating? Use RevDex to write a review
Reviews Gagle's Heating

Gagle's Heating Reviews (3)

The origional work order only had the "job address" and did not have the mailing address for the customer, thus the reason for the delay in the customer receiving the invoice. This job was scheduled and performed in December of 2014. We had sent a plumber to the job site and the pump was working...

correctly when we left so we processed a work order for the service call. It is our policy that if we charge a customer for a diagnosis and/or repair of equipment and failure occures again within a reasonable amount of time (60 days) that we do not charge a second service fee to return and rediagnose the failure. The customer must have misunderstood what was stated about our service fee's, because had we been informed that another equipment failure occured, we would have went back to the job site at no charge to the customer. We were not informed by the customer and/or offered an opportunity to resolve the issue prior to the customer involving another plumbing company so we have no obligation to waive the charges for the initial service call.

Complaint: [redacted]I am rejecting this response because: there was another adult present during Rick’s visit. This other adult will confirm that I not only requested to keep the motor blower but also confronted Rick about ‘core’ exchanges. Rick is not being truthful regarding this. Rick was very clear in stating that all parts must be returned to the ‘store’ and customers are not permitted to keep any paid parts removed from owner’s furnaces. This is being attested to both by myself and outside third party present at time of Rick’s visit.
Jeanette initially stated the product was under warranty which was later retracted by Jeanette. Then Jeanette stated that there was a core refund; that was later retracted. Then Jeanette agreed to leave the part at my house which was retracted later. When all was said and done, Jeanette stated that the blower part was removed from my furnace in December and I should have called sooner to request the removed part. I made the request the day of repair. I made the second (2nd) request the day after repair. How many requests does it require to keep my mal-functioning part? Rick was not honest in his removal of my product.
The current blower fan makes as much, if not more, noise than the removed blower motor. Therefore, the furnace is still not repaired properly. Only a very expensive working part removed.
On January 14, I received a receipt with the part name but not the model, serial or any other identifying information in which to order a replacement part for future reference. So why is it so difficult to obtain this information if a company is truly legitimate? I want a partial refund for Gagle's screw up.Sincerely,[redacted]

Rick, the technician who performed the furnace diagnosis, followed standard procedure by contacting the furnace manufacturers local distributor, providing them the model and serial number of the furnace, to inquire if the specific failed part(s) were still covered under warranty. In this case, the...

warranty on the furnace blower motor had expired. It was at that time he could accurately provide the customer with a quote to make the necessary repairs. The customer accepted the quote and we proceeded to order the replacement parts. The repair to the furnace was performed as quoted and on the date / time scheduled.
Rick, our technician to whom performed the repair on 1/5 has stated that the customer did not request to retain the failed part(s) (blower motor) but should she have requested at the time of repair, he would have gladly left it at her residence. Rick also stated that he did not tell the customer "no" she could not have the used part(s) and/or they must be returned to the store. As a general rule and professionalism, our employees clean up their work area upon completing a task, which would include removing and recycling unusable materials. The customer did contact our office on 1/6 to inquire about getting the failed motor returned to her, but our recycling bin had been picked up earlier that day. Janette called the recycling company on behalf of the customer to see if there was any way they could locate the motor, but the recycling bin had already been dumped at the industrial scrap yard and was impossible to locate. Non-warranty failed parts have no value to our company and we would never have a reason to retain them. 
(receipt) Our technicians carry wireless tablets in the field and they able to generate a work order and email it directly to the customer. We do not have printers in our service vehicles so if a customer requests a printed receipt, that information is communicated to our office staff and a printed receipt is mailed. We mailed a printed receipt to this customer on 1/6. 
As to the customers desired settlement request. We do not have access to an identical "used" motor and for reasons of legal liability we would never give used electrical parts to a customer. There are no refunds due for warranty because the part(s) warranty for the blower motor had expired. Also, there is not a value for a core return on a residential small horsepower motor as the customer seems to imply. We are a flat-rate company and our repair pricing is listed as one price that includes both materials and labor. That information was provided on the receipt the customer was mailed on 1/6.

Check fields!

Write a review of Gagle's Heating

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Gagle's Heating Rating

Overall satisfaction rating

Address: 2789 Pringle Rd SE, Salem, Oregon, United States, 97302-1535

Phone:

Show more...

Web:

This website was reported to be associated with Gagle's Heating.



Add contact information for Gagle's Heating

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated