Gaiam

Thank you for your feedback regarding the transition of the [redacted] App to a subscription based modelWe apologize for the inconvenience that this has caused but want you to rest assured that we have been working to ensure that you continue to have access to the previous content within the app An APP update has been completed and is now available that will restore your access to the previous contentThank you for your patience and continued supportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] ,My name is [redacted] ***, the new Customer Relations Manager at GaiaOur sincere apologies for the delayed response and the trouble you have experiencedThis experience is in direct opposition to the overall value we are attempting to provide to you as a valued MemberThe message below was sent on Monday, January 11th, which we understand was not responsive enoughYou are correct in the fact that our Community Relations Team does need more training on issue resolution, and responsiveness, and I have personally addressed this with my teamThe message below was sent via email on Monday, January 11th in response to your email, albeit not fast enoughHi [redacted] , My apologies for the delayed response, our email system has been giving us trouble First off, I have added a day comp to your account due to the troubleYou will not be billed again until April 3rdWe should absolutely be able to get you up and running well before that dateIs your computer a [redacted] or PC? What browser do you use to access the internet ( [redacted] , [redacted] , [redacted] etc)? Do you get any error messages at all? Is your computer connected to the internet via WiFi, or is it directly connected to an ethernet cable?If you'll get back to me with those answers, I will have a good starting point for trouble shooting the issueThank you!We will be happy to refund your account, help you in any way we can, and do whatever it takes to make you happyI will give you a call directly at the number you have provided to discuss the best way to resolve this for youPlease feel free to reach out to me directly at [redacted] or via email at [redacted] [redacted] Gaia Customer Relations