Gailey Eye Clinic. LTD

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ We feel it is unfortunate that the patient feels this way regarding the care given her We have adjusted the patient's account to reflect a -0- balanceWe made several attempts to contact her to inform her of such, however we were not able to have a discussion with her Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ I talked with our manager in our Peru office where Mr [redacted] was seenWe're not fully understanding his complaintMr [redacted] had an eye exam and purchased lenses for his glassesHe has vision insurance coverage which has paid their portion, and he paid $out of pocketHe has a -0- balanceIf there was confusion in the charges, we apologizeWe can always try to improve our communication skills! I assure you we do not manipulate our billing practices, nor do we feel we overcharge our patients If we can be of further assistance, please let us knowThank you! Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint is that I was overchargedvia a line that says Miscellaneous vision service for $It should read my co-pays equaling $and that I paid this $25, instead the invoice in my possession says I still owe $I do notI was also told very rudly and over and over that NO INSURANCE cover contact lensesI contacted my Insurance and they have re-assured me I am coveredThey also contacted this office in PeruThey were trying to get me to pay full price for the contacts and fittingWhen I was and am covered by my insurance I want answers, I want a corrected invoiceI want contactsAnd I want this stressful experience shared so that others know how frustrating this is to go to this companyI also am worried about other peoples bills and how much they are being over charged, or wrongfully chargedStill awaiting more info from my attorneyThank you

Initial Business Response /* (1000, 5, 2015/11/19) */
In an effort to resolve this issue, we have adjusted the patient's account by $ He now has a -0- balanceThis account has not been sent to any credit bureau or collection agencyThank you
Initial Consumer Rebuttal /* (2000, 7,
2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ACCOUNT IS ADJUSTED AS IT WAS REQUESTED

Initial Business Response /* (1000, 5, 2015/11/19) */
In an effort to resolve this issue, we have adjusted the patient's account by $He now has a -0- balanceThis account has not been sent to any credit bureau or collection agencyThank you
Initial Consumer Rebuttal /* (2000, 7,
2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ACCOUNT IS ADJUSTED AS IT WAS REQUESTED

Initial Business Response /* (1000, 10, 2015/09/01) */
I talked with our manager in our Peru office where Mr*** was seenWe're not fully understanding his complaintMr*** had an eye exam and purchased lenses for his glassesHe has vision insurance coverage which has paid their portion,
and he paid $out of pocketHe has a -0- balanceIf there was confusion in the charges, we apologizeWe can always try to improve our communication skills! I assure you we do not manipulate our billing practices, nor do we feel we overcharge our patients
If we can be of further assistance, please let us knowThank you!
Initial Consumer Rebuttal /* (3000, 12, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is that I was overchargedvia a line that says Miscellaneous vision service for $It should read my co-pays equaling $and that I paid this $25, instead the invoice in my possession says I still owe $I do notI was also told very rudly and over and over that NO INSURANCE cover contact lensesI contacted my Insurance and they have re-assured me I am coveredThey also contacted this office in PeruThey were trying to get me to pay full price for the contacts and fittingWhen I was and am covered by my insurance
I want answers, I want a corrected invoiceI want contactsAnd I want this stressful experience shared so that others know how frustrating this is to go to this companyI also am worried about other peoples bills and how much they are being over charged, or wrongfully chargedStill awaiting more info from my attorneyThank you

Initial Business Response /* (1000, 5, 2016/02/10) */
We feel it is unfortunate that the patient feels this way regarding the care given her We have adjusted the patient's account to reflect a -0- balanceWe made several attempts to contact her to inform her of such, however we were not able to
have a discussion with her
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/09/01) */
I talked with our manager in our Peru office where Mr. [redacted] was seen. We're not fully understanding his complaint. Mr. [redacted] had an eye exam and purchased lenses for his glasses. He has vision insurance coverage which has paid their portion,...

and he paid $25 out of pocket. He has a -0- balance. If there was confusion in the charges, we apologize. We can always try to improve our communication skills! I assure you we do not manipulate our billing practices, nor do we feel we overcharge our patients.
If we can be of further assistance, please let us know. Thank you!
Initial Consumer Rebuttal /* (3000, 12, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is that I was overcharged. via a line that says Miscellaneous vision service for $30. It should read my co-pays equaling $25 and that I paid this $25, instead the invoice in my possession says I still owe $5. I do not. I was also told very rudly and over and over that NO INSURANCE cover contact lenses. I contacted my Insurance and they have re-assured me I am covered. They also contacted this office in Peru. They were trying to get me to pay full price for the contacts and fitting. When I was and am covered by my insurance.
I want answers, I want a corrected invoice. I want contacts. And I want this stressful experience shared so that others know how frustrating this is to go to this company. I also am worried about other peoples bills and how much they are being over charged, or wrongfully charged. Still awaiting more info from my attorney. Thank you.

Initial Business Response /* (1000, 5, 2016/02/10) */
We feel it is unfortunate that the patient feels this way regarding the care given her. We have adjusted the patient's account to reflect a -0- balance. We made several attempts to contact her to inform her of such, however we were not able to...

have a discussion with her.

Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)