Gain Capital Group

Dear [redacted] Your account was charged a total of $30.00 in data fees.  This amount has been credited to your account on December 1, 2016.  Unfortunately, a new data fee of $15.00 was charged automatically on December 2nd.  This fee has now also been credited back to your account and NO further fees will be applied to your account.  In addition, a check for your previous account balance of $863.86 has been mailed to you on December 1st.  Your current account balance is $30.00.  In order withdraw these funds, please log into your account and submit a new withdrawal request.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I did not receive the full amount that I was charge. I also received an email from your company informing me that another $30 was deducted. If that is true, I will open up a new compliant and talk to regulators about my experience. I will await my check in the mail to see if additional funds were taken out before submitting a new compliant. I will keep this compliant as unsolved until I'm credited the original amount that was taken.
Regards,
[redacted]

Dear [redacted] we are very eager to review and respond to your complaint; however, we will need further information from you in order to do so.  Kindly respond to this message providing us with your [redacted] Account Number, User ID, or email address associated with the account so that we...

can locate your account in our system.  Further, please provide detailed information regarding the trade or trades you are disputing (i.e. trade date, currency pair, trade size, specific issue you have with the trade).  Lastly, please let us know when and how (call, online chat, or email) you contacted our Client Services Department so that we can locate and review those communications.  Kind regards,Compliance DepartmentGAIN Capital Group, LLC