Gaines Investment Trust

Dear Ms. [redacted],   Thank you for your response.  I understand your frustration with the answers and the assessment; however, we are standing by our assessment and the charges.  You may contact [redacted] if you would like to make payment arraignments. I wish you all the best.    Best Regards,   [redacted] Vice President of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, AH Boo WHO WHO poor man could not bare to haves someone talk to him because he could not understand English. No service records because the office staff did not know what they were doing. This is just another example of Big Corporate taking advantage of an honest person challenging their illegal activities and price gouging with deposits and leases. This company should not be allowed to have properties or operate in the state of Texas . Other people have the same complaints on the website with price gouging on leases and not getting deposits but they did not report to Revdex.com. They should not be allowed to operate in Texas. I know to stay away from this property management company.  [redacted]

His deposit for $200.00 was transferred from unit #[redacted] to #[redacted] where he recently moved out.  After the charges for the new unit were done after move out he was sent a check for $113.46. His deposit was accounted for in his new move out statement that was mailed to him with the check on...

2/19/16.   See Attachment   There will be no further revisions.

Upon investigating, we have
found that this resident did live at the community from March 16th,
2015 through May 31st, 2015.  We have the invoice to
substantiate the charges for carpet cleaning and partial cleaning that...

totaled
$105.00. After deducting the total deposit amount of $69.01 from the total
cleaning fees of $105.00, the total amount owed to the landlord is
 $35.99. 
We are more than happy to
discuss this with the previous tenant if she would like to call the
office.  We are here to help. 
Thank you.

To Whom it May Concern: Ms. [redacted] did submit 11 service requests in her time as a resident at The Winsted at Valley Ranch Apartments. All 11 of these service requests were resolved by our maintenance team in a timely manner, and several were even resolved the same day.  Ms. [redacted]’s comments...

regarding pests in her unit are not an accurate representation of the situation. She reported pest issues on 5/9/17, and then did not report any additional pest control issues through our maintenance request system until 7/19/17, more than two months after her initial complaint. We always provide recommendations for keeping the apartment clean and free of standing trash and open food for long periods of time in the kitchen.  Ms. [redacted]’s comments regarding her garage and having to park a car a mile away are also misleading. We do not offer exterior reserved parking spaces at this property, so her claim that we are somehow responsible for her having to find alternative parking arrangements for her second car is very misleading. She knew at the time of move in that her garage would only accommodate one vehicle and she would have to find alternative arrangements for any additional vehicles on her own time and at her own expense.  Ms. [redacted]’s complaint regarding a one week delay in repairing her AC unit is also misleading, as we offered her a temporary unit when she first notified us of the issue, which she rejected. We understand that not having air conditioning in the summer in Texas is unpleasant, but we offered her a temporary unit to use while we fixed her main unit, and she rejected our offer. We cannot force a resident to take a portable air conditioning unit if they do not want it.  Not all service requests, by nature, can be addressed immediately. In the hope of making Ms. [redacted] more comfortable while we repaired the AC unit in her apartment, we wanted to offer a solution beyond having her wait in the heat for the repair to be completed. She willfully rejected our offer of a portable unit and therefore needlessly endured uncomfortable conditions in her apartment. Ms. [redacted] broke her lease before the completion of the lease term. Our lease agreement, which she signed, clearly states the policies and associated fees for breaking a lease prior to the termination date, and also clearly states the conditions for a which a release from said agreement with no associated fees or monetary penalties will be granted. Ms. [redacted] knew prior to her breaking her lease that she would responsible for all associated fees, and knew how significant those fees would be. We understand that owing a large balance is unpleasant, but our assessment stands and we are holding her to the balance she owes us a result of not upholding the obligations she agreed to when  Owners & Operators of Investment Real Estate7590 FAY AVENUE ? SUITE 100 ? LA JOLLA, CALIFORNIA 92037 ? PHONE 858-454-0322 ? FAX 858-454-0340signing her lease.  Ms. [redacted] is attempting to use her history of maintenance requests, all of which we did resolve, as proof for deficiencies on our end, and as justification for not upholding her end of a legally binding contract. Her stated dissatisfaction with her apartment home is not grounds for us to release her from her financial obligations. Had she continued to work with us, we would have continued to fix all of her issues in a timely and professional manner. She chose to leave the apartment prior to the end of her lease and now does not want to bear the responsibility for her actions. Ms. [redacted] had the opportunity to reconcile her account and pay what she owes, but since she has not done so, the account will be sent to a collection agency.   We wish Ms. [redacted] the best in her new home.  [redacted]Vice President of OperationsGaines Investment Trust858-454-0322

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
thanks for your help I already got check from gains investment trust of $113.46 but I am still not happy with this solution bcz company charged 86.54 for unpaid utilities why? my security deposit is $200 and I need to get in full amount anyway thanks again for kind help 
Regards,
[redacted]

To Whom it May Concern,Ms. [redacted] was provided a clear explanation on multiple accounts of what her obligations would be regarding the lease-break fee as outlined in her lease agreement. Ms. [redacted] is alleging that the apartment staff at [redacted] Apartments, as well as Management at Gaines Investment Trust, made promises of returning fees to her in regards to breaking her lease that are not accurate.On October 25th, 2017 and again on October 26, 2017, [redacted], the Manager of [redacted] Apartments, explained to Ms. [redacted] that since she moved out prior to the end of her lease term, she would only be credited back the pro-rated rent for the days remaining on her lease following her move out, per the terms she agreed to in her signed lease. She was also informed by [redacted], the Property Manager, that she would still be liable for the entire 60-day lease break penalty as outlined in her lease document. Ms. [redacted] agreed to the terms of the lease agreement when she secured the apartment, signed the lease and moved in. [redacted] apologized on several occasions for any confusion or misunderstanding Ms. [redacted] may have had and sent her a copy of the section in her signed lease agreement that clearly outlines the policy on terminating a lease early and what fees have to be paid. I understand that Ms. [redacted] is not pleased that her choice to terminate her lease early has resulted in undesirable financial consequences.  Ms. [redacted] chose to purchase a home while she was in the middle of a lease contract with Gaines Investment Trust and we are simply holding her to what she agreed to when she moved in.  We all extend best wishes to her in her new home.[redacted]Vice President of OperationsGaines Investment Trust858-454-0322

Dear Mr. [redacted] & Mrs. [redacted],   We are sorry that you feel you are being treated unfairly.  I spoke to my [redacted] staff and it seems that you have connected with not only the Property Manager but the Assistant Manager, and the Collection Manager on a few occasions. Our...

assessment at move out is backed up with photos and/or vendor invoices.     Any charges related to move outs for our residents are outlined in the lease agreement.  When you signed the lease and moved in, you agreed to the terms of the lease. All details and photos have been provided to you with multiple explanations. The charges stand and I know that is not the answer you are looking for.  I sincerely apologize for the inconvenience, but we are simply holding you to the lease agreement.     Please reach out to our Collection Manager today to process your balance due. We thank you for your time at [redacted] Place and wish you well in your new home.   Best Regards, [redacted] Vice President of Operations [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted] & [redacted]
Actually we have not been provided with all details.  We have not received any copies of vendor invoices.  We would really like to see those.  Would you please forward them to us?  The pictures sent to us did not represent our apartment as evidenced by a different color of carpet," bleaching" of the carpet that was not present in our carpet, and furniture impression marks that did not correspond with our furniture.  How could there be bleaching in our carpet? We don't even own a bottle of carpet cleaner to clean carpet.  We never had a significant spill to clean up in the 21 months we lived there. Also we were not given the opportunity to speak to the property manager, only the asst. property manager [redacted]. We assumed that [redacted] Place was once again without a property manager since there were 3 different PMs while we lived there ([redacted], and [redacted]).  The last we heard [redacted] had left and we have no idea who the PM is now.  Also we spoke to your collection office only once to [redacted] after we received the move out charges.  He promptly referred us to [redacted] Place management and we have not spoken with him since.  That was the first and last contact with your collection department.  We never paid our rent late and therefore never had a previous occasion to speak with Collections. We have no problem being held to the lease. We simply want to be treated honestly and fairly.  We never expected [redacted] Place to treat us this way by charging us for damage that simply did not occur on our watch.

Dear Ms. [redacted],   I know that we have resolved your concerns.  We provide electronic signature capabilities for the convenience of our customers.  However, you may manually sign, as you did.  We appreciate you making your home at Cypress Lake at Stonebriar.  ...

  Best Regards, [redacted]Vice President of Operations

Dear Revdex.com,
 
...

The resident signed a lease agreement for $875 per month. The resident paid late and did not interpret the lease agreement correctly as to his obligations.  This matter was discussed with the resident and Property Manager at the time the rent was due. 
 
Residents review the lease agreement at their leisure prior to signing so that they can ask questions.  A monthly invoice is provided to residents and they can always access their account on line at Rent Café.  Nothing changed from the time the lease was signed to the time rent was due. 
 
Best Regards,
 
[redacted]
Vice President of Operations
858-454-0322
Tell us why here...

To Whom It May Concern:
 

size="3"> The resident has been in contact with the manager and has elected to stay at Villas at [redacted] and transfer to a larger apartment.  All concerns have been addressed. 
 
[redacted]
Vice President of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
Hello,After reviewing their response no wonder they have so many issues with their rental properties they can't even get their fact's straight.. First off we sent in our 60 day notice to one of their previous so called property managers at the Croix way before Ms. [redacted] their so called "Property Manager" even started at the Croix. [redacted] did receive the notice via email we gave her a copy since the original was misplaced by one of their staff members who are no longer there months before we moved out. We have proof from our moving company that we were moved out of unit 121 on 5-6-2017 not 5-9-17 as stated on your so called invoice. Second please get the names correct I do not know a [redacted] so how can he sign something if that's not his name... Third off, I have pictures with date stamps that show when we moved out. When [redacted] came to do the walk though with us, the entire unit was clean but the garbage trash cans had garbage in them. After she yelled at me and said "Oh we can't do a walk though that same day.. their was never multiple days.. my husband and I personally took all of the garbage out of the trash cans with in minutes just so we can be done with you all and put all that garbage in our cars and [redacted] watched us do it plus I have pictures and when it was cleaned and in our cars she DID the walk though that same day right when she was getting off from work. I asked if we can have a form that shows the date we did all of this her response was no, I have been showing places all day and I am not going back to the office. She said she would email me something and never did. We have pictures of the trash being out of the garage as well the day we gave her the keys. I work with attorneys so I know my rights and you are trying to get over on a young person who is ill. [redacted] snapped pictures of a rusted rack that was in the freezer and was given to us that way after our 1st refrigerator went out. Why should we get charged for something we didn't even break or make rusted.. That's your property wear and tear. Second she told us the last mount rent should have been $1372 because of our $100.00 discount which was not applied and she said it should have been. If you divide the 6 days we stayed in May by $1375 that does not give you over $1800 or 1900 in owed money.. $1372 times 6 days is $44.25 a day with 31 days being in may we should only owe $265.50. When you look at the charges you list it's like you added bills from someone else unit. We never owed any previous utilities from the previous months as you stated because you have to pay the entire balance before the next month is due.. Please show us the invoice for our past due utilities from Feb/March as you stated, show me I was living with a [redacted], and show me proof for any other charges you are trying to scam me under. You took our security deposit and you are trying to make us pay.. We never complained nor gave you negative reviews of our experience which we will start to put out every where. People should be aware of the type of place they are dealing with. Gates are broken all the time, we never got a pool key in 22 months. That's a shame. Please revise our bill and give us what's owed so we can move on! I have included payments we made and tried to send a video but it wont let me upload it. I will send proof of our movers receipt and pictures after this.

Upon investigating, we have
found that this resident did live at the community from March 16th,
2015 through May 31st, 2015.  We have the invoice to
substantiate the charges for carpet cleaning and partial cleaning that totaled
$105.00. After deducting the total deposit amount of $69.01...

from the total
cleaning fees of $105.00, the total amount owed to the landlord is
 $35.99. 
We are more than happy to
discuss this with the previous tenant if she would like to call the
office.  We are here to help. 
Thank you.

There will be no further revisions to the amounts due. His last payment on 1/2/16 paid the utilities for 10/24/15 - 11/23/15.  The unpaid utilities is for 11/24/15 - 1/31/16.  Utilities are paid in arrears. There will be no further revisions on his account. If he has any further questions he can give me a call. [redacted].

Dear Ms. [redacted],   I have enclosed a copy of the letter and the final move out disposition from your apartment that was mailed to you.  The breakdown is clear on the charges. If you have any questions, please direct them to [redacted] at [redacted]    I spoke to the...

property manager and she confirmed that every time she attempted to conduct a final walk through with you, there were still personal items in the apartment and required work not completed.    I have copies of the email correspondence between you and the property manager.  On April 28, 2017 you emailed [redacted], the property manager explaining that you had to “end our lease” due to an “urgent matter” in the state of Illinois.  You went on to state that you wanted to “put in our notice”.  [redacted] responded, attached the move out form and provided instructions to you.  We have no record of any prior notice.  If a prior notice was submitted, as you state, then why did you contact the manager and ask what the procedure was for giving notice and breaking your lease?  The email you submitted inquiring about this procedure was signed off by both you and [redacted].    The final payment of $548.79 is now pasted due.  The attachment outlines, in detail, what the charges are for.  I look forward to receiving your payment.   Best Regards,   [redacted] Vice President of Operations

To Whom it May Concern,Ms. [redacted] was provided a clear explanation on multiple accounts of what her obligations would be regarding the lease-break fee as outlined in her lease agreement. Ms. [redacted] is alleging that the apartment staff at [redacted] Apartments, as well as Management at Gaines...

Investment Trust, made promises of returning fees to her in regards to breaking her lease that are not accurate.On October 25th, 2017 and again on October 26, 2017, [redacted] Beckierman, the Manager of [redacted] Apartments, explained to Ms. [redacted] that since she moved out prior to the end of her lease term, she would only be credited back the pro-rated rent for the days remaining on her lease following her move out, per the terms she agreed to in her signed lease. She was also informed by [redacted] Beckierman, the Property Manager, that she would still be liable for the entire 60-day lease break penalty as outlined in her lease document. Ms. [redacted] agreed to the terms of the lease agreement when she secured the apartment, signed the lease and moved in. [redacted] apologized on several occasions for any confusion or misunderstanding Ms. [redacted] may have had and sent her a copy of the section in her signed lease agreement that clearly outlines the policy on terminating a lease early and what fees have to be paid. I understand that Ms. [redacted] is not pleased that her choice to terminate her lease early has resulted in undesirable financial consequences.  Ms. [redacted] chose to purchase a home while she was in the middle of a lease contract with Gaines Investment Trust and we are simply holding her to what she agreed to when she moved in.  We all extend best wishes to her in her new home.[redacted]Vice President of OperationsGaines Investment Trust858-454-0322

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
thanks for your help I already got check from gains investment trust of $113.46 but I am still not happy with this solution bcz company charged 86.54 for unpaid utilities why? my security deposit is $200 and I need to get in full amount anyway thanks again for kind help 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Move date 12/6/16 I was offered garage due original apt with garage was oversold. For the record I've never spoken to the Vp [redacted] TA responded to this complaint. I have over 20 more attachments .the responded didn't answer directly to my complaint. [redacted] whom I imitated paying my rent that Friday she sets that's fine but responsible for late fee's they locked me out that morning on Friday unable to make payment online. By the time they were finally available that next day I begged in tears to turn the portal back on l. My bank was then closed, she gave me a fee of 1534 but online wa different paid anyway then forward a personal email to her for confirmation. Rent for March made pymt 0.00 bal recede call next day of 100 late paying after 10 pm which that's no timeframe in my lease. Whomever the responder is emailed quickly but with no knowledge of current and ongoing issues with property. Property located in Dallas Tx. The responder California . I sent a Mc message an option on Turnberry GM to Galbles next day after I was told ok to make pymt then locked out and eviction charges filed at 10:00am that morning. I have an attached email addressing garage given. Maintence I've been disputing since my move in date call and call but still no response but I did receive a gm from maintence man adv cost of painter, replaciing toilet and making adjustment pkly I was advised contact [redacted] discussing reimbursement she came and walked my unit with discuss I had no choice but to continue I moved from house with nowhere but plans to move here. Making changes wasn't an option. Now on my portal they have the access to change delte at anytime no list of payments on march 2016. Now the late fee originally 100 it's broken down 25.00 late fee not listed in my lease and a gargae fee of 75.00. I'm disgusted someone I have no clue of nor spoken to responded with no detail just normal property procedure. If additional information is needed I have it. My mother passed and these people did me in. I even spoke with a young lady regarding my garage and she reassured me I wouldn't be locked out until it's figured out. Then Tebecca told me they were doing garage audits and the list manger didn't keep files. A lot of garages are not accounted for, as I told her this is illegal how would I have access that you control to a garage if it wasn't approved My the manger. I have an email attached saying garage also have all pictures of unit taken date of move in and forwarded to Managment, [redacted] seem sweet I listed to excuse I work all the time and waited. Then resubmitted maintence quest. By biggest issue when they locked me out of garage I had two family picturesheirlooms of our history which was shocking in that garhae. She stated she contact new tenants but I still haven't received a clall.why would you lock the resident portal knowing I scheduled to make payment and aware of late fees that morning but in your lease payments are accepted online. I doesn't mentioned a lock out or if paying rent late payment has to be made by cashier's check. This is bad business I've talked to over 12 different people at turnsberry Isle is any of these people including maintence man no. Now Eviction filed on my record. Lost heirloom pictures, added fee's now adjusted differently but still doesn't match. Now I have a garage included with lease, and 75.00 being charged. Same obligations stand. The responder replied quickly to avoid your Revdex.com procedure but if you read my complaint verses the responder it doesn't make since. I'm aware of late fee policy and eviction but I was granted additional time to pay mother passed I had to bury her at my expense in her plot charleston ma. From Dallas back home next to my father I spent over an hour on the phone with [redacted]. After the supervisor instructed her different I was treated like a lone dog on the street. This complaint is how they conduct business don't keep there word nobody does I know I requested an apology and you don't handle those claims disregard. Right is right, proof of garage in attachments I have plenty more but only 4 available. Any additional information needd please let me know. Still for the VP to respond what coincendence I'm still awaiting for her email from [redacted] and a returned phone call left a detailed message.my leases dates don't even match this is a bambozzle looking to cash out in any way possible