Gaines Photo

We have sent the poster out times Twice after she had called in There were details described with the poster that only the customer would know if it was in the hands of the customer In regards to not answering phone calls, we have a full time secretary that answers our phone calls Our secretary is trained to respond to all voice messages as well

Complaint: [redacted] I am rejecting this response because we did not receive the poster We called them again today and they are researching Thia is from august so ridiculous that we have to follow up this much Sincerely, [redacted]

02/22/2018: (***) [redacted] no longer works here Please send me the complaint information (mediator emailed complaint information to business)02/26/2018: (***) I will check with [redacted] and see if we received the email02/28/2018: Mediator sent follow up email to ***.03/01/2018: Called business and reached business voice mailLeft message for [redacted] requesting call back

The missing poster was found and delivered

The poster has been delivered

02/18/2018: Mediator sent email to consumer requesting update.02/22/2018: No we did not We were very disappointed this was such a special memory in our sons life and now he won’t have the posterMy sons team is the *** ***I do not have the order number they did it online there.My son is *** *** ***The order was under my name. 03/01/2018: Mediator sent consumer email providing update

We have sent the poster out 3 times.  Twice after she had called in.  There were details described with the poster that only the customer would know if it was in the hands of the customer.  In regards to not answering phone calls, we have a full time secretary that answers our phone...

calls.  Our secretary is trained to respond to all voice messages as well.

02/22/2018: ([redacted]) [redacted] no longer works here.  Please send me the complaint information.  (mediator emailed complaint information to business)02/26/2018: ([redacted]) I will check with [redacted] and see if we received the email. 02/28/2018: Mediator sent follow up email to [redacted].03/01/2018: Called business and reached business voice mail. Left message for [redacted] requesting call back.

Complaint: [redacted]
I am rejecting this response because we did not receive the poster.  We called them  again today and they are researching.   Thia is from august so ridiculous that we have to follow up this much.
Sincerely,
[redacted]