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Gainesville Restoration & Remodeling, Inc

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Gainesville Restoration & Remodeling, Inc Reviews (2)

After completing the work at the ***’ property we requested the remaining insurance proceeds for the job, which is and customaryWe asked to be paid only after we made sure the *** were satisfied with the work completedAs for the electrical and water problem mentioned, we apologize
about this as it was both unseen and unexpectedHowever, once the problem discovered it was immediately addressed and rectifiedWe do not understand the problem Mr*** has with the electric and water being shut off for as Mr*** states in his Customer Statement of the Problem to you, “Gainesville Restoration and Remodeling informed me that my water and electricity would have to shut- off for them to do the work,” and they apparently made arrangements to stay in a hotel because this was going to occurThey are being reimbursed by their insurance carrier for the hotel expenseIn regards to the credit card payment issue, we feel it was more a matter of bad timing than anything elseMr*** came into to pay his bill with the credit card and we could not get the payment to go through using the credit card payment company we had at the timeWe generally do not need to process credit cards and were unaware that it was not working properlyWe had to find an entirely different credit card payment method and company to accept credit card payments and this took some time to set upI was unaware that the *** were going to come by our office and was expecting me to be there, and I apologize for any inconvenience he may have experienced by my not being there and by the problems we had attempting to accept his credit card paymentI will be more than happy to meet with the *** and apologize personally*** *** President

In response to the letter dated March 31, 2015, concerning the complaint from [redacted] #[redacted]: We sent a copy of the work authorization to Mrs. [redacted] the day following her request of one. Initially we were called to Mrs. [redacted]’s home because of a slab leak that...

required water mitigation, which we handled. We discussed the problems arising from the water leak and then submitted an estimate to Mrs. [redacted]’s insurance company for the repairs needed.  The work on her house began 3 days after we received approval from her insurance company that they would honor her claim and they approved the work to be done. This was when the dry wall was installed. The work authorization she signed is a standard form authorizing Gainesville Restoration to perform the emergency water mitigation and also needed structural repairs, dependent on the insurance approval.  As far as we knew there was no issue until Mrs. [redacted] decided to finish the work herself. We are sorry she feels the way she does, but we feel we did all we could to work with her.

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Address: 4607 NW 6th St Ste A, Gainesville, Florida, United States, 32609-4198

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